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Recovery after HP tech support bricked my father's laptop

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Re: Recovery after HP tech support bricked my father's laptop

#11

Post by SoftTalker »

mtsr wrote: post #5
jonathantf2 wrote: post #4

HP make nice monitors and that's about it, every other product of theirs is utter trash now - I advise everybody I know to steer clear of any of their stuff. They're on my shit-company list, right at the top with GoDaddy.

It’s a shame, their small form-factor business notebooks were once really good. Swappable batteries, worked well with Linux (apart from the touchpad drivers that were just bad for all brands back then).

Their servers always seemed pretty nice back in the day, though I don't have any experience since the HPE spin-off.

Re: Recovery after HP tech support bricked my father's laptop

#13

Post by jsiepkes »

> Under the Magnuson-Moss Warranty Act it is illegal for HP to renege on their warranty unless the reason for warranty work is demonstrably due to the consumer's changes.

Aside from what would be morally right to do I doubt HP is legally compelled to repair it.

I'm guessing that since this was handled under "extended warranty" the rules of your "minimum legal warranty" don't apply since those have already expired. So the rules of the agreement of the "extended warranty" apply. Which as far as I know is basically just a sort of insurance product with it's own agreement. Guess it's a pretty safe bet the terms contain a clause about not allowing modifications to the product in any form.

Re: Recovery after HP tech support bricked my father's laptop

#14

Post by Hizonner »

db48x wrote: post #10
ielillo wrote: post #9

I think the main lesson is that if you are going to send something for warranty, better to send it as original as possible, otherwise they are going to claim that your modification was the cause of the issue.

Yep. It’s illegal but they’ll keep doing it as long as people don’t take them to court.

HP is falling behind the state of the art, though. I hear Samsung would have just stolen the thing.

Re: Recovery after HP tech support bricked my father's laptop

#15

Post by jonathantf2 »

SoftTalker wrote: post #11
mtsr wrote: post #5

Earlier quoted context omitted.

It’s a shame, their small form-factor business notebooks were once really good. Swappable batteries, worked well with Linux (apart from the touchpad drivers that were just bad for all brands back then).

Their servers always seemed pretty nice back in the day, though I don't have any experience since the HPE spin-off.

HPE stuff is fine imo, networking stuff is decent and the servers still have some quirks from the HP days but other than that are great.
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