>In an emailed statement, Amazon spokesperson Steve Kelly called the researchers’ methodology “deeply flawed” and said the company had tried to raise its concerns with the study’s authors but never heard back.
>“It’s a survey that ignores best practices for surveying, has limited verification safeguards to confirm respondents are Amazon employees, and doesn’t prevent multiple responses from the same person,” he said. Kelly added that Amazon has increased average pay to $20.50 an hour and provides a range of benefits, including health care, dental, 401(k) and pre-paid tuition.