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Slack AI Training with Customer Data

slack.com

411–420 of 426 posts

Re: Slack AI Training with Customer Data

#411

What happened to "when you're not paying, you're not the customer, you're the product.". Here people are clearly paying, and yet, slowly that is being eroded as well.

Never underestimate how imaginative the "numbers must always go up!!1~"-brained folks can be.

Re: Slack AI Training with Customer Data

#412
post #61

> We offer Customers a choice around these practices. If you want to exclude your Customer Data from helping train Slack global models, you can opt out. If you opt out, Customer Data on your workspace will only be used to improve the experience on your own workspace and you will still enjoy all of the benefits of our globally trained AI/ML models without contributing to the underlying models. Why would anyone not opt…

What I don't understand is why it's an opt-out not opt-in. From a legal standpoint, it seems if there is an option to not have something done to you, it should be the default. For example, people don't have to opt-out of giving me all their money when they pass by my house, even if I were to try to claim it's part of my terms of service.

Re: Slack AI Training with Customer Data

#413
post #208

Earlier quoted context omitted.

Why are these kinda things opt-out? And need to be discovered.. We're literally discussing switching to Teams at my company (1500 employees)

If you switch to Teams only for this reason I have some bad news for you - there’s no way Microsoft is not (or will not start in future) doing the same. And you’ll get a subpar experience with that (which is an understatement).

Unless your company makes a special arrangement with them, Microsoft will steal all of your data. It's at least in their TOS for Outlook, and for some reason doubt they wouldn't do the same for Teams.

Re: Slack AI Training with Customer Data

#414
post #21

How could this possibly comply with European "right to be forgotten" legislation? In fact, how could any of these AI models comply with that? If a user requests to be forgotten, is the entire model retrained (I don't think so).

Machine Unlearning is a thing, see e.g. here [0] for a introduction.

[0] https://ai.stanford.edu/~kzliu/blog/unlearning

Re: Slack AI Training with Customer Data

#415

What did they think was going to happen? ¯\_(ツ)_/¯

Not this. It's a pretty crazy policy. As far as I know no other major tech company (Google, Microsoft, Amazon, etc.) uses their customers' private data to train public AI because that would be suicidal.

Re: Slack AI Training with Customer Data

#416

What did they think was going to happen? ¯\_(ツ)_/¯

Not this. It's a pretty crazy policy. As far as I know no other major tech company (Google, Microsoft, Amazon, etc.) uses their customers' private data to train public AI because that would be suicidal.

I think you are ignoring the most fundamental fact of the Tech Industry. Regardless of what they may say, they break laws, regulations and societal norms in the name of disruption, and have a tendency to lobby to have their abhorrent behavior legalized after the fact.

If one is honest about it, one can plainly see the outcomes this kind of behavior has for tech is hardly ever negative. “Suicidal” though it may seem the just outcome, is hardly in alignment with reality.

Re: Slack AI Training with Customer Data

#417

Earlier quoted context omitted.

Not this. It's a pretty crazy policy. As far as I know no other major tech company (Google, Microsoft, Amazon, etc.) uses their customers' private data to train public AI because that would be suicidal.

I think you are ignoring the most fundamental fact of the Tech Industry. Regardless of what they may say, they break laws, regulations and societal norms in the name of disruption, and have a tendency to lobby to have their abhorrent behavior legalized after the fact. If one is honest about it, one can plainly see the outcomes this kind of behavior has for tech is hardly ever negative. “Suicidal” though it may seem t…

Let's wait and see. I imagine Slack is going to backpedal on this pretty quickly.

> Regardless of what they may say, they break laws, regulations and societal norms in the name of disruption, and have a tendency to lobby to have their abhorrent behavior legalized after the fact.

This isn't illegal though. Or at least not clearly illegal. It's suicidal because customers are going to absolutely hate it, not because it's illegal.

My company is moving from Google to Microsoft over imaginary security concerns (despite the fact that Microsot has been hacked far more than Google!). Imagine if there are real deliberate issues like this.

(Fortunately we don't use Slack.)

Re: Slack AI Training with Customer Data

#418

Earlier quoted context omitted.

I think you are ignoring the most fundamental fact of the Tech Industry. Regardless of what they may say, they break laws, regulations and societal norms in the name of disruption, and have a tendency to lobby to have their abhorrent behavior legalized after the fact. If one is honest about it, one can plainly see the outcomes this kind of behavior has for tech is hardly ever negative. “Suicidal” though it may seem t…

Let's wait and see. I imagine Slack is going to backpedal on this pretty quickly. > Regardless of what they may say, they break laws, regulations and societal norms in the name of disruption, and have a tendency to lobby to have their abhorrent behavior legalized after the fact. This isn't illegal though. Or at least not clearly illegal. It's suicidal because customers are going to absolutely hate it, not because it'…

Operating unlicensed taxis and hotels was clearly illegal at the time Uber and Airbnb came along. Was subsequently legal-washed via lobbying efforts. If one looks closely enough and beyond personal bias, one can see it in numerous companies. For example, all social has participated in censorship by proxy programs with the US Federal Government. It seemed for a time that X was beyond that but there are now occurrences that look as though they are on board too.

In the case of Slack, they informed everyone of their intent with the recent TOS update. They’ll cut their biggest customers a discount in the name of revenue sharing and this will all go away. Because nobody but you and I and about 200 other people even care about this.

Re: Slack AI Training with Customer Data

#419
post #142

Earlier quoted context omitted.

Never more true than with apple. Activating an iphone for example has a screen devoted to how privacy is important! It will show you literally thousands of pages of how they take privacy seriously! (and you can't say NO anywhere in the dialog, they just show you) They are normalizing "you cannot do anything", and then everyone does it.

Which third party does Apple sell your profile to or your data to? What do they do with the content of your emails for advertising? Which credit card networks at which retailers feed that same profile? So it’s certainly “more true” with, well, every other vendor you can buy a phone from in a telco store or big box store.

why do they feel entitled to collect and use the data for any purpose if I don't want it?

Re: Slack AI Training with Customer Data

#420

I contacted support to opt out.. Here is the answer. "Hi there, Thank you for reaching out to Slack support. Your opt-out request has been completed. For clarity, Slack has platform-level machine learning models for things like channel and emoji recommendations and search results. We do not build or train these models in such a way that they could learn, memorize, or be able to reproduce some part of customer data. O…

Contact us to opt out. If you want to exclude your Customer Data from Slack global models, you can opt out. To opt out, please have your Org or Workspace Owners or Primary Owner contact our Customer Experience team at feedback@slack.com with your Workspace/Org URL and the subject line “Slack Global model opt-out request.” We will process your request and respond once the opt out has been completed.

I guess that was what you did?

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