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Slack AI Training with Customer Data

slack.com

21–30 of 426 posts

Re: Slack AI Training with Customer Data

#21
How could this possibly comply with European "right to be forgotten" legislation? In fact, how could any of these AI models comply with that? If a user requests to be forgotten, is the entire model retrained (I don't think so).

Re: Slack AI Training with Customer Data

#22
post #11

Not to be glib, but this why we built Tonic Textual (www.tonic.ai/textual). It’s both very challenging and very important to protect data in training workflows. We designed Textual to make it easy to both redact sensitive data and replace it with contextually relevant synthetic data.

To add on to this: I think it should be mentioned that Slack says they'll prevent data leakage across workspaces in their model, but don't explain how they do this. They don't seem to go into any detail about their data safeguards and how they're excluding sensitive info from training. Textual is good for this purpose since it redacts PII thus preventing it from being leaked by the trained model.

Disclaimer: I work at Tonic

Re: Slack AI Training with Customer Data

#24
post #16

> Data will not leak across workspaces. > If you want to exclude your Customer Data from helping train Slack global models, you can opt out. I don't understand how both these statements can be true. If they are using your data to train models used across workspaces then it WILL leak. If they aren't then why do they need an opt out? Edit: reading through the examples of AI use at the bottom of the page (search results…

They're saying they won't train generative models that will literally regurgitate your text, my guess is classifiers are fair game in their interpretation

You are assuming they're saying that, because it's one charitable interpretation of what they're saying.

But they haven't actually said that. It also happens that people say things based on faulty or disputed beliefs of their own, or people willfully misrprepresent things, etc

Until they actually do say something as explicit as what you suggest, they haven't said anything of the sort.

Re: Slack AI Training with Customer Data

#25
post #21

How could this possibly comply with European "right to be forgotten" legislation? In fact, how could any of these AI models comply with that? If a user requests to be forgotten, is the entire model retrained (I don't think so).

> how could any of these AI models comply with that? If a user requests to be forgotten, is the entire model retrained (I don't think so).

I don't believe that is the current interpretation of GDPR, etc. - if the model is trained, it doesn't have to be deleted due to a RTBF request afaik. there is significant legal uncertainty here

Recent GDPR court decisions mean that this is probably still non-compliant due to the fact that it is opt-out rather than opt-in. Likely they are just filtering out all data produced in the EEA.

Re: Slack AI Training with Customer Data

#26

Earlier quoted context omitted.

They're saying they won't train generative models that will literally regurgitate your text, my guess is classifiers are fair game in their interpretation

You are assuming they're saying that, because it's one charitable interpretation of what they're saying. But they haven't actually said that. It also happens that people say things based on faulty or disputed beliefs of their own, or people willfully misrprepresent things, etc Until they actually do say something as explicit as what you suggest, they haven't said anything of the sort.

> Data will not leak across workspaces. For any model that will be used broadly across all of our customers, we do not build or train these models in such a way that they could learn, memorize, or be able to reproduce some part of Customer Data.

I feel like that is explicitly what this is saying.

Re: Slack AI Training with Customer Data

#27
I can’t believe Slack added a bunch of AI features, without having admins opt into enabling them, and then put out a policy that requests that you send an email to have an opt out from your data being used for training. All of this should be opt-in and should respect the administrator’s prerogative. Very irresponsible for Salesforce (parent company) and I’ll be reconsidering if we continue using them, if this is the low trust way in which they will operate. We don’t have time to keep policing these things.

Re: Slack AI Training with Customer Data

#29

I can’t believe Slack added a bunch of AI features, without having admins opt into enabling them, and then put out a policy that requests that you send an email to have an opt out from your data being used for training. All of this should be opt-in and should respect the administrator’s prerogative. Very irresponsible for Salesforce (parent company) and I’ll be reconsidering if we continue using them, if this is the…

I would suggest not getting your knowledge of the world from the titles of upvoted HN posts and instead do your own research.
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