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Slack AI Training with Customer Data

slack.com

321–330 of 426 posts

Re: Slack AI Training with Customer Data

#321
post #16

> Data will not leak across workspaces. > If you want to exclude your Customer Data from helping train Slack global models, you can opt out. I don't understand how both these statements can be true. If they are using your data to train models used across workspaces then it WILL leak. If they aren't then why do they need an opt out? Edit: reading through the examples of AI use at the bottom of the page (search results…

Right? I take Slack and Salesforce at their word. They’re good companies and look out for the best interests of their customers. They have my complete trust.

Re: Slack AI Training with Customer Data

#322
post #304

Earlier quoted context omitted.

Personally, I rather liked self-hosted versions of these: Mattermost: https://mattermost.com/ Rocket.Chat: https://www.rocket.chat/ Nextcloud Talk: https://nextcloud.com/talk/ Out of those, Mattermost was the easiest to setup (just need PostgreSQL and a web server, in addition to the main container), however not being able to easily permanently delete instead of just archiving workspaces was awkward. Nextcloud Talk w…

Surprised you didn't mention zulip: https://zulip.com/ We use it and wouldn't trade it for any of the alternatives.

That's a lovely addition, thanks! I'll have to try it out as well at some point.

Re: Slack AI Training with Customer Data

#323
post #227

Well I really hope this massively blows up in their face when all of Europe goes to work just about now, and then North America in 5-8 hours. Let's see if we have another Helldivers 2 event that makes them do a hard backpedal after losing thousands of large customers that will not under any circumstances take the chance. I have a friend with a law firm who just called me yesterday for advice as he's thinking about sw…

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Re: Slack AI Training with Customer Data

#324

Story time. I was at a VC conference last year and if I learned nothing else there, I learned how to spell "AI". Every single exhibitor just about had their signage proudly proclaiming their capabilities in this area, but one in particular struck me. They were touting the API integrations they could offer to train their "Enterprise AI"/LLM, and among those integrations were things like M365, Slack, etc. It struck me…

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Re: Slack AI Training with Customer Data

#325
post #43

> For any model that will be used broadly across all of our customers, we do not build or train these models in such a way that they could learn, memorise, or be able to reproduce some part of Customer Data This feels so full of subtle qualifiers and weasel words that it generates far more distrust than trust. It only refers to models used "broadly across all" customers - so if it's (a) not used "broadly" or (b) only…

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Re: Slack AI Training with Customer Data

#326
post #115

The gold rush for data is wild. Private companies selling us out. - Slack - Discord - Reddit - Stackoverflow Let’s just hope this data gold rush dies out faster than the web3 craze before OpenAI reaches critical mass and gets access to government server farms. Alphabet boys have server farms of domestic and foreign surveillance and intelligence. Exabytes of data [1] [1] https://en.m.wikipedia.org/wiki/Utah_Data_Cente…

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Re: Slack AI Training with Customer Data

#328
post #228
post #61

> We offer Customers a choice around these practices. If you want to exclude your Customer Data from helping train Slack global models, you can opt out. If you opt out, Customer Data on your workspace will only be used to improve the experience on your own workspace and you will still enjoy all of the benefits of our globally trained AI/ML models without contributing to the underlying models. Why would anyone not opt…

Whats baffling to me is why companies think that when they slap AI on the press release, their customers will suddenly be perfectly fine with them scraping and monetizing all of their data on an industrial scale, without even asking for permission. In a paid service. Where the service is private communication.

Most people don't care, paid service or not. People are already used to companies stealing and selling their data up and down. Yes, this is absolutely crazy. But was anything substantial done against it before? No, hardly anyone was raising awareness against it. Now we keep reaping what we were sawing. The world keeps sinking deeper and deeper into digital fascism.

Re: Slack AI Training with Customer Data

#329
post #43

> For any model that will be used broadly across all of our customers, we do not build or train these models in such a way that they could learn, memorise, or be able to reproduce some part of Customer Data This feels so full of subtle qualifiers and weasel words that it generates far more distrust than trust. It only refers to models used "broadly across all" customers - so if it's (a) not used "broadly" or (b) only…

> They need to reword this. Whoever wrote it is a liability.

Wow you're so right. This multi-billion dollar company should be so thankful for your comment. I can't believe they did not consult their in-house lawyers before publishing this post! Can you believe those idiots? Luckily you are here to save the day with your superior knowledge and wisdom.

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