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Slack AI Training with Customer Data

slack.com

41–50 of 426 posts

Re: Slack AI Training with Customer Data

#43
> For any model that will be used broadly across all of our customers, we do not build or train these models in such a way that they could learn, memorise, or be able to reproduce some part of Customer Data

This feels so full of subtle qualifiers and weasel words that it generates far more distrust than trust.

It only refers to models used "broadly across all" customers - so if it's (a) not used "broadly" or (b) only used for some subset of customers, the whole statement doesn't apply. Which actually sounds really bad because the logical implication is that data CAN leak outside those circumstances.

They need to reword this. Whoever wrote it is a liability.

Re: Slack AI Training with Customer Data

#46
Story time.

I was at a VC conference last year and if I learned nothing else there, I learned how to spell "AI". Every single exhibitor just about had their signage proudly proclaiming their capabilities in this area, but one in particular struck me.

They were touting the API integrations they could offer to train their "Enterprise AI"/LLM, and among those integrations were things like M365, Slack, etc.

It struck me because of the garbage in, garbage out problem. I'd like to think that the amount of shitposting I do on Slack personally will poison that particular well of training data, but this seems to point to a larger problem to me.

LLM's don't have a concept of truth or reality, or awareness of any sort. If the training data they are fed is poorly quality checked/unsanitized by human intelligence, the outputs will be as useless/noisy as the original data set. It feels to me that in the frothy rush to capture market buzz and VC, this is being forgotten.

Am I missing something, here?

Re: Slack AI Training with Customer Data

#47

This is the final push we needed to move to Discord. Bye slack. We won't miss you.

Discord is not a better option than Slack. They are basically the same thing. Matrix is a better option from a privacy standpoint, just not from a UX one.

I recently tried Zulip [1] again after a few years and the UX is much improved on web and mobile, worth a look (it is OSS and you can self host).

[1] https://zulip.com/

Re: Slack AI Training with Customer Data

#48

Story time. I was at a VC conference last year and if I learned nothing else there, I learned how to spell "AI". Every single exhibitor just about had their signage proudly proclaiming their capabilities in this area, but one in particular struck me. They were touting the API integrations they could offer to train their "Enterprise AI"/LLM, and among those integrations were things like M365, Slack, etc. It struck me…

More ignored than forgotten.

Re: Slack AI Training with Customer Data

#49
In case this is helpful to anyone else, I opted out earlier today with an email to feedback@slack.com

Subject: Slack Global Model opt-out request.

Body:

.slack.com

Please opt the above Slack Workspace out of training of Slack Global Models.

Re: Slack AI Training with Customer Data

#50
post #17
post #3

Eugh. Has anyone compiled a list of companies that do this, so I can avoid them? If anyone knows of other companies training on customer data without an easy highly visible toggle opt out, please comment them below.

It would be easier to compile a list of companies that don't do this. The list:

Nonsense. There are plenty of companies that don't have shit policies like this. A vast majority, even. Stop normalizing it.
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