Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Slack AI Training with Customer Data

slack.com

Post reply on HN
Print view View original

301–310 of 426 posts

Re: Slack AI Training with Customer Data

#301

Post by wolfwyrd »

WhiteNoiz3 wrote: post #287

To add some nuance to this conversation, what they are using this for is Channel recommendations, Search results, Autocomplete, and Emoji suggestion and the model(s) they train are specific to your workspace (not shared between workspaces). All of which seem like they could be handled fairly privately using some sort of vector (embeddings) search. I am not defending Slack, and I can think of number of cases where tra…

The way it's written means this just isn't the case. They _MAY_ use it for what you have mentioned above. They explicitly say "...here are a few examples of improvements..." and "How Slack may use Customer Data" (emph mine). They also... may not? And use it for completely different things that can expose who knows what via prompt hacking.

Re: Slack AI Training with Customer Data

#302

Post by tifik »

apwell23 wrote: post #294
donfotto wrote: post #292

> Emoji suggestion: Slack might suggest emoji reactions to messages using the content and sentiment of the message, the historic usage of the emoji and the frequency of use of the emoji in the team in various contexts. For instance, if [PARTY EMOJI] is a common reaction to celebratory messages in a particular channel, we will suggest that users react to new, similarly positive messages with [PARTY EMOJI]. Finally som…

"leadership" at my company tallies emoji reactions to their shitty slack messages and not reacting with emojies over a period of time is considered a slight against them. I had to up my slack emoji game after joining my current employer

That sounds literally the same as "flare" from office space: https://www.youtube.com/watch?v=F7SNEdjftno

Re: Slack AI Training with Customer Data

#304

Post by cowpig »

KronisLV wrote: post #259
tifik wrote: post #227

Well I really hope this massively blows up in their face when all of Europe goes to work just about now, and then North America in 5-8 hours. Let's see if we have another Helldivers 2 event that makes them do a hard backpedal after losing thousands of large customers that will not under any circumstances take the chance. I have a friend with a law firm who just called me yesterday for advice as he's thinking about sw…

Personally, I rather liked self-hosted versions of these: Mattermost: https://mattermost.com/ Rocket.Chat: https://www.rocket.chat/ Nextcloud Talk: https://nextcloud.com/talk/ Out of those, Mattermost was the easiest to setup (just need PostgreSQL and a web server, in addition to the main container), however not being able to easily permanently delete instead of just archiving workspaces was awkward. Nextcloud Talk w…

Surprised you didn't mention zulip: https://zulip.com/

We use it and wouldn't trade it for any of the alternatives.

Re: Slack AI Training with Customer Data

#305

Post by ENGNR »

We’ll only use it for…

choosing an emoji, and…

a fun little internal only stock picker tool, that suggests to us some fun stocks to buy based on the anonymised real time inner monologue of hundreds of thousands of tech companies

Re: Slack AI Training with Customer Data

#307

Post by shultays »

donfotto wrote: post #292

> Emoji suggestion: Slack might suggest emoji reactions to messages using the content and sentiment of the message, the historic usage of the emoji and the frequency of use of the emoji in the team in various contexts. For instance, if [PARTY EMOJI] is a common reaction to celebratory messages in a particular channel, we will suggest that users react to new, similarly positive messages with [PARTY EMOJI]. Finally som…

Finally. I am all for this AI if it is going to learn and suggest my passive aggressive "here" emoji that I use when someone @here s on a public channel with hundreds of people for no good reason.

Re: Slack AI Training with Customer Data

#308

Post by theyinwhy »

Arathorn wrote: post #224
theyinwhy wrote: post #214

Good we moved to matrix already. I just hope they start putting more emphasis on Element X, which message handling is broken on iOS for weeks now.

Element X is where all the effort is going, and should be working really well. How is msg handling broken?

I need to go back to the overview whenever I receive a new message, as the reply form is broken after each message received.

Re: Slack AI Training with Customer Data

#309

Post by clwg »

hackernewds wrote: post #201
clwg wrote: post #138

Earlier quoted context omitted.

Because they don't seem to make it easy. It doesn't seem as a individual user I have any say in how my data is used, I have to contact the Workspace Owner. When I do I'll be asking them to look at alternative platforms instead. "Contact us to opt out. If you want to exclude your Customer Data from Slack global models, you can opt out. To opt out, please have your Org or Workspace Owners or Primary Owner contact our C…

You can always quit your job right? /s

I'm the one who picked Slack over a decade ago for chat, so hopefully my opinion still holds weight on the matter.

One of the primary reasons Slack was chosen was because they were a chat company, not an ad company, and we were paying for the service. Under these parameters, what was appropriate to say and exchange on Slack was both informally and formally solidified in various processes.

With this change, beyond just my personal concerns, there are legitimate concerns at a business level that need to be addressed. At this point, it's hard to imagine anything but self-hosted as being a viable path forward. The fact that chat as a technology has devolved into its current form is absolutely maddening.

Re: Slack AI Training with Customer Data

#310

Post by rogerthis »

hackernewds wrote: post #160
afc wrote: post #147

Earlier quoted context omitted.

Especially when a few paragraphs below they say: > If you want to exclude your Customer Data from helping train Slack global models, you can opt out. So Customer Data is not used to train models "used broadly across all of our customers [in such a way that ...]", but... it is used to help train global models. Uh.

Why are these kinda things opt-out? And need to be discovered.. We're literally discussing switching to Teams at my company (1500 employees)

Teams have better voice/video. But chat is far worse, absolutely shit, though Slack seems to be working to get there.
Post reply on HN