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Slack AI Training with Customer Data

slack.com

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Re: Slack AI Training with Customer Data

#291

Post by unkulunkulu »

andy_ppp wrote: post #260
unkulunkulu wrote: post #253

Earlier quoted context omitted.

Distraction is not enforced. Learning to control your attention and how to help yourself do it is crucial whatever you do in whatever time and in whatever technological context or otherwise. It is the most long term valuable resource you have. I think we start to recognize this at larger scale. Slack easily saves a ton of time solving complex problems that require interaction and expertise of a lot of people, often u…

That’s a lot of words with no proof isn’t it, it’s just your theory. Until I see a well designed study on such things I struggle to believe the conjecture you make either way. It could be quite possible that you benefit from Slack and I don’t. Even receiving a message and not responding can be disruptive and on top I’d say being offline or ignoring messages is impossible in most companies.

This is your choice to trust only statements backed by scientific rigour or trying things out and applying to your way of life. This is just me talking to you, in that you are correct.

Regarding “receiving a message”: my devices are allowed only limited use of notifications. Of all the messaging/social apps only messages from my wife in our messaging app of choice pop us as notifications. Slack certainly is not allowed there

Re: Slack AI Training with Customer Data

#292

Post by donfotto »

> Emoji suggestion: Slack might suggest emoji reactions to messages using the content and sentiment of the message, the historic usage of the emoji and the frequency of use of the emoji in the team in various contexts. For instance, if [PARTY EMOJI] is a common reaction to celebratory messages in a particular channel, we will suggest that users react to new, similarly positive messages with [PARTY EMOJI].

Finally someone has figured out a sensible application for "AI". This is the future. Soon "AI" will have a similar connotation as "NFT".

Re: Slack AI Training with Customer Data

#293

Post by [deleted] »

donfotto wrote: post #292

> Emoji suggestion: Slack might suggest emoji reactions to messages using the content and sentiment of the message, the historic usage of the emoji and the frequency of use of the emoji in the team in various contexts. For instance, if [PARTY EMOJI] is a common reaction to celebratory messages in a particular channel, we will suggest that users react to new, similarly positive messages with [PARTY EMOJI]. Finally som…

[deleted]

Re: Slack AI Training with Customer Data

#294

Post by apwell23 »

donfotto wrote: post #292

> Emoji suggestion: Slack might suggest emoji reactions to messages using the content and sentiment of the message, the historic usage of the emoji and the frequency of use of the emoji in the team in various contexts. For instance, if [PARTY EMOJI] is a common reaction to celebratory messages in a particular channel, we will suggest that users react to new, similarly positive messages with [PARTY EMOJI]. Finally som…

"leadership" at my company tallies emoji reactions to their shitty slack messages and not reacting with emojies over a period of time is considered a slight against them.

I had to up my slack emoji game after joining my current employer

Re: Slack AI Training with Customer Data

#295

Post by latexr »

donfotto wrote: post #292

> Emoji suggestion: Slack might suggest emoji reactions to messages using the content and sentiment of the message, the historic usage of the emoji and the frequency of use of the emoji in the team in various contexts. For instance, if [PARTY EMOJI] is a common reaction to celebratory messages in a particular channel, we will suggest that users react to new, similarly positive messages with [PARTY EMOJI]. Finally som…

And it continues:

> To do this while protecting Customer Data, we might use an external model (not trained on Slack messages) to classify the sentiment of the message. Our model would then suggest an emoji only considering the frequency with which a particular emoji has been associated with messages of that sentiment in that workspace.

This is so stupid and needlessly complicated. And all it does is remove personality from messages, suggesting everyone conforms to the same reactions.

Re: Slack AI Training with Customer Data

#296

Post by jgalt212 »

I honestly don't know what special kind of idiot OKd this project. In any finance org, or finance dept of public cos, these chats will include material non public information. If such information leaks across internal Chinese walls or externally, Slack opens itself up to customer litigation and SEC enforcement actions.

Re: Slack AI Training with Customer Data

#297

Post by JCM9 »

zmmmmm wrote: post #43

> For any model that will be used broadly across all of our customers, we do not build or train these models in such a way that they could learn, memorise, or be able to reproduce some part of Customer Data This feels so full of subtle qualifiers and weasel words that it generates far more distrust than trust. It only refers to models used "broadly across all" customers - so if it's (a) not used "broadly" or (b) only…

Whatever lawyer wrote that should be fired. This poorly written nonsense makes it look like Slack is trying to look shady and subversive. Even if well intended this is a PR blunder.

Re: Slack AI Training with Customer Data

#298

Post by District5524 »

M4v3R wrote: post #208
hackernewds wrote: post #160

Earlier quoted context omitted.

Why are these kinda things opt-out? And need to be discovered.. We're literally discussing switching to Teams at my company (1500 employees)

If you switch to Teams only for this reason I have some bad news for you - there’s no way Microsoft is not (or will not start in future) doing the same. And you’ll get a subpar experience with that (which is an understatement).

The Universal License Terms of Microsoft (applicable to Teams as well) clearly say they don't use customer data (Input) for training: https://www.microsoft.com/licensing/terms/product/ForallOnli... Whether someone believes it or not, is another question, but at least they tell you what you want to hear.

Re: Slack AI Training with Customer Data

#300

Post by tirpen »

OG_BeerMe wrote: post #285

You can opt-out Contact us to opt out. If you want to exclude your Customer Data from Slack global models, you can opt out. To opt out, please have your Org or Workspace Owners or Primary Owner contact our Customer Experience team at feedback@slack.com with your Workspace/Org URL and the subject line “Slack Global model opt-out request.” We will process your request and respond once the opt out has been completed.

If a company opts out, do you guarantee that all information from their instance that you have already used for training is somehow completely removed from the "global models" you have used it to train?

If not, it's not really an opt-out, is it? The data remains compromised.

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