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Slack AI Training with Customer Data

slack.com

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Re: Slack AI Training with Customer Data

#131

Post by ericjmorey »

IMTDb wrote: post #89
koolba wrote: post #61

> We offer Customers a choice around these practices. If you want to exclude your Customer Data from helping train Slack global models, you can opt out. If you opt out, Customer Data on your workspace will only be used to improve the experience on your own workspace and you will still enjoy all of the benefits of our globally trained AI/ML models without contributing to the underlying models. Why would anyone not opt…

> Why would anyone not opt-out? Because you might actually want to have the best possible global models ? Think of "not opting out" as "helping them build a better product". You are already paying for that product, if there is anything you can do, for free and without any additional time investment on your side that makes their next release better, why not do it ? You gain a better product for the same price, they ge…

Do I have free access to and use of those models? If not, I don't care to help them.

Re: Slack AI Training with Customer Data

#132

Post by userbinator »

pyromaker wrote: post #59

>Our mission is to build a product that makes work life simpler, more pleasant and more productive. I know it would be impossible but I wish we go back to the days when we didn't have Slack (or tools alike). Our Slack is a cesspool of people complaining, talking behind other people's backs, echo chamber of negativity etc. That probably speaks more to the overall culture of the company, but Slack certainly doesn't hel…

Switch to Teams instead.

Only half-kidding, but it's an application which is so repulsive it seems to discourage people from communicating at all.

Re: Slack AI Training with Customer Data

#133

Post by rcaught »

pyromaker wrote: post #59

>Our mission is to build a product that makes work life simpler, more pleasant and more productive. I know it would be impossible but I wish we go back to the days when we didn't have Slack (or tools alike). Our Slack is a cesspool of people complaining, talking behind other people's backs, echo chamber of negativity etc. That probably speaks more to the overall culture of the company, but Slack certainly doesn't hel…

Keyboard warriors

Re: Slack AI Training with Customer Data

#134

Post by rank0 »

Even if salesforce has the purest intentions of following policy your data is still at risk.

In real life policies have to be enforced and it's not always technically feasible to do so. It doesn’t even have to be calculated or malicious!

Re: Slack AI Training with Customer Data

#135

Post by purplejacket »

creativeSlumber wrote: post #86
kepano wrote: post #74

In summary, you must opt-out if you want to exclude your data from global models. Incredibly confusing language since they also vaguely state that "data will not leak across workspaces". Use tools that cannot leak data not "will not".

what is the difference between "will not" and "cannot" in legalese?

My off leash dog will not bite you, he is well behaved. My dog at home cannot bite you, he is too far away.

Re: Slack AI Training with Customer Data

#136

Post by chefandy »

zmmmmm wrote: post #43

> For any model that will be used broadly across all of our customers, we do not build or train these models in such a way that they could learn, memorise, or be able to reproduce some part of Customer Data This feels so full of subtle qualifiers and weasel words that it generates far more distrust than trust. It only refers to models used "broadly across all" customers - so if it's (a) not used "broadly" or (b) only…

Nah. Whoever decided to create the reality their counsel is dancing around with this disclaimer is the actual problem, though it's mostly a problem for us, rather than them.

Re: Slack AI Training with Customer Data

#138

Post by clwg »

koolba wrote: post #61

> We offer Customers a choice around these practices. If you want to exclude your Customer Data from helping train Slack global models, you can opt out. If you opt out, Customer Data on your workspace will only be used to improve the experience on your own workspace and you will still enjoy all of the benefits of our globally trained AI/ML models without contributing to the underlying models. Why would anyone not opt…

Because they don't seem to make it easy. It doesn't seem as a individual user I have any say in how my data is used, I have to contact the Workspace Owner. When I do I'll be asking them to look at alternative platforms instead.

"Contact us to opt out. If you want to exclude your Customer Data from Slack global models, you can opt out. To opt out, please have your Org or Workspace Owners or Primary Owner contact our Customer Experience team at feedback@slack.com with your Workspace/Org URL and the subject line “Slack Global model opt-out request.” We will process your request and respond once the opt out has been completed."

Re: Slack AI Training with Customer Data

#139

Post by zeckalpha »

koolba wrote: post #61

> We offer Customers a choice around these practices. If you want to exclude your Customer Data from helping train Slack global models, you can opt out. If you opt out, Customer Data on your workspace will only be used to improve the experience on your own workspace and you will still enjoy all of the benefits of our globally trained AI/ML models without contributing to the underlying models. Why would anyone not opt…

Opting out in this way may implicitly opt you in to workspace specific models.

Re: Slack AI Training with Customer Data

#140

Post by ncr100 »

kepano wrote: post #53
tikkun wrote: post #3

Eugh. Has anyone compiled a list of companies that do this, so I can avoid them? If anyone knows of other companies training on customer data without an easy highly visible toggle opt out, please comment them below.

if your data is stored in a database that a company can freely read and access (i.e. not end-to-end encrypted), the company will eventually update their ToS so they can use your data for AI training — the incentives are too strong to resist https://twitter.com/kepano/status/1688610782509211648 https://twitter.com/kepano/status/1682829662370557952

And the penalty is unnoticeable to these companies.
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