Earlier quoted context omitted.
Thanks for writing this insightful piece. The pathologies of big companies that fail to break themselves up into smaller non-siloed entities like Virgin Group does. Maintaining the successful growing startup ways and fighting against politics, bureaucracy, fiefdoms, and burgeoning codebases is difficult but is a better way than chasing short-term profits, massive codebases, institutional inertia, dealing with corpora…
What's odd to me is how everything is so metricized. Clearly over metricization is the downfall of any system that looks meritocratic. Due to the limitations of metrics and how they are often far easier to game than to reach through the intended means. An example of this I see is how new leaders come in and hit hard to cut costs. But the previous leader did this (and the one before them) so the system/group/company i…
Example: User Growth & Customer Engagement
Have to have user growth and retention. If you looked at just one or the other, you'd be missing half the equation.