The failure of the Domino's 30-minute delivery guarantee

Post by Liquix » Mon, Apr 22, 2024, 3:12 PM UTC

foolfoolz wrote: post #23

nneonneo wrote: post #2

A guarantee memorably parodied in the setting of Snow Crash.

i heard snow crash was a great book so i start reading it. immediatley it gets deep into pizza, the deliverator, the extreme attention to on time delivery, universities that specialize in franchising a pizza shop and then a little farther on you learn part of the book takes place in the virtual internet world. and i’m absolutely sure the pizza stuff is all part of this virtual world… one of my favorite books

Post by nradov » Mon, Apr 22, 2024, 3:13 PM UTC

tyingq wrote: post #173

pc86 wrote: post #165

Earlier quoted context omitted.

Is this necessarily a bad thing? Do we want to make it easy for someone to "start over" when that means instead of driving bags of food around they're now driving around people?

The scoring system doesn't necessarily reflect reality. Separately, there is a drive towards a sort of "social credit rating" that I do think is a bad thing. In the narrower space of having a criminal history, the US is very different in how that affects people that have done their time. Any company can do a dirt-cheap background check, this makes people close to unemployable. In other countries, like Australia, empl…

Post by cess11 » Mon, Apr 22, 2024, 3:19 PM UTC

Aurornis wrote: post #135

locallost wrote: post #26

Chilling ending to the article: > Gig drivers don’t face an edict for speed like past Domino’s drivers, but Wells says the requirement to be fast is built into the job, with drivers hurrying to make financial incentives, avoid bad ratings, and ensure the food is warm upon delivery. Annoying corporate policy replaced by society taking a wrong turn to being driven by ratings on the I internet - that we unlike the bad p…

> society taking a wrong turn to being driven by ratings on the I internet Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessi…

Post by cgriswald » Mon, Apr 22, 2024, 3:21 PM UTC

AlexandrB wrote: post #183

pc86 wrote: post #168

Earlier quoted context omitted.

I remember once I bought a car and the salesman said if I had any reservations about giving him a 10/10 on every question in the survey no matter what it was that I should text or call his personal phone and he'd do whatever he could to fix it, also directly saying that it's better for them to have 95% of people not fill it out at all and get 10/10 from everyone else than to have 100% completion with a single 9/10. I…

This is classic Goodhart's Law stuff[1]. The key takeaway is that any company that implement these kinds of incentives doesn't actually give a shit about customer experience, they just like to play pretend. [1] https://en.wikipedia.org/wiki/Goodhart%27s_law

Post by snissn » Mon, Apr 22, 2024, 3:26 PM UTC