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The failure of the Domino's 30-minute delivery guarantee

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Re: The failure of the Domino's 30-minute delivery guarantee

#141

Post by vrighter »

mlrtime wrote: post #99
tazu wrote: post #25

I ordered a pizza from Domino's in 2019 and it took 3 hours to be delivered. All it took was that one awful experience and I'll never order from them again.

FWIW this happens even with pickup. I used to use their 7.99 pizzas a lot when money was short. Their app tells you when the pizza is ready, about 30% of the time the pizza was not ready when their app said it was. This means the workers were gaming their timing system with fake pizzas. Often times I'd be sitting in their pickup area for 20 minutes after the pizza was supposed to be done.

I think I had read once on another-site-which-shall-remain-nameless that that timer actually had nothing to do with them, and there actually wasn't a way for the employees to indicate whether it's done or delayed or anything. In other words, that timer was just bullshit.

Re: The failure of the Domino's 30-minute delivery guarantee

#142

Post by LocalH »

Aurornis wrote: post #135
locallost wrote: post #26

Chilling ending to the article: > Gig drivers don’t face an edict for speed like past Domino’s drivers, but Wells says the requirement to be fast is built into the job, with drivers hurrying to make financial incentives, avoid bad ratings, and ensure the food is warm upon delivery. Annoying corporate policy replaced by society taking a wrong turn to being driven by ratings on the I internet - that we unlike the bad p…

> society taking a wrong turn to being driven by ratings on the I internet Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessi…

My SO is a restaurant manager, and she has told me that the only reviews/ratings that have any positive effects are 5s out of 5. 4 out of 5? You might as well have put 0 or 1.

It's extremely toxic.

Re: The failure of the Domino's 30-minute delivery guarantee

#143

Post by fma »

twothamendment wrote: post #114
Contortion wrote: post #59

Earlier quoted context omitted.

The one real downside is that learning to cook well at home spoils eating out - it sets your standards for what constitutes a good meal that much higher. If I'm spending €16 on a plate of pasta, it better be a lot better than I can make myself.

You are so right. There are very few things I look forward to when thinking about eating out - french fries is one. I don't deep fry and air fry or baked at home does not compare to the real thing. Steak is one where I've had better at a restaurant, but it was a $100/person type of place that work paid for. Mine at home is not quite there, but far above the average steak. When I eat out now I'm hoping to find some co…

Steak is the one thing I can get consistently better than restaurants. It's all thanks to the book "Salt, Fat, Acid, Heat: Mastering the Elements of Good Cooking"

It's a text book size cookbook. The author experiments different cooking methods and documents, taste tests.

It boiled down to seasoning the steak over night so the salt extracts juices and tenderizes. Getting the temperature just perfect using a thermometer (I have a Ninja Foodi Grill that does it automatically).

The quality and thickness of meat also matters. I get mine at Costco or Sam's Club.

My pasta game is a lot better too. Main thing was to stir as the pasta cooks.

Re: The failure of the Domino's 30-minute delivery guarantee

#144

Post by tyingq »

Aurornis wrote: post #135
locallost wrote: post #26

Chilling ending to the article: > Gig drivers don’t face an edict for speed like past Domino’s drivers, but Wells says the requirement to be fast is built into the job, with drivers hurrying to make financial incentives, avoid bad ratings, and ensure the food is warm upon delivery. Annoying corporate policy replaced by society taking a wrong turn to being driven by ratings on the I internet - that we unlike the bad p…

> society taking a wrong turn to being driven by ratings on the I internet Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessi…

> Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot.

Your electronic report card is now more persistent, and there's a much smaller number of companies dominating these gig industries, and they cross areas (food delivery + driving people, for example). It's not as easy to start over.

Re: The failure of the Domino's 30-minute delivery guarantee

#146

Post by LocalH »

michaelt wrote: post #133
c22 wrote: post #43

Earlier quoted context omitted.

The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.

> The insane thing is people trying to make a livable wage off of "gigs". > We should stop pretending this is or ever can be reasonable full-time employment. Hypothetically, imagine a society that required welfare claimants to accept any job they were offered. If any would not work, neither should he eat. Should such a society allow shitty/exploitative/dangerous jobs to exist, and force welfare claimants to work them…

Stop giving the conservatives ideas! /s

Re: The failure of the Domino's 30-minute delivery guarantee

#147

Post by zamadatix »

John23832 wrote: post #101
xvector wrote: post #34

Earlier quoted context omitted.

[flagged]

> The vast majority of delays I've seen from these drivers is because they are (very obviously) double-apping, in which case I'm happy to have them be affected by terrible ratings. They are double-apping because you as the consumer are not actually willing to pay what it costs to have someone deliver your food to you as a job. So now you want to enact a punishment on the driver for not making you their sole focus for…

I tip (well), I'm willing to pay. Now what? The problem isn't the consumer either.

Re: The failure of the Domino's 30-minute delivery guarantee

#148

Post by lupusreal »

kergonath wrote: post #117
lupusreal wrote: post #70

Earlier quoted context omitted.

Most of the general population have no idea what a normal distribution is. You have to put yourself into a common mindset to figure out the meaning of things designed for the general population. It doesn't need to be explained because half the population is too dumb to understand a written explaination anyway. 5 means they did good, anything less means you have complaints that you think are serious enough to warrant…

> Most of the general population have no idea what a normal distribution is. They have an intuitive understanding of what an average is, though. And when provided a scale the vast majority of people assume that the average is in the middle. If some smart arse grading system is not intuitively understood by someone’s customers (and seriously, people have something like 10 seconds to make that choice), it’s not the use…

Most people don't think a 3 of 5 rating is "good", rather it's half-way to utter failure. 5 star ratings as used by the general public are calibrated as 5 meeting all reasonable expectations and no special rating given for exceptional performance. Most people don't need instruction on how to rate on this scale, they just give everybody a 5 unless something happened to piss them off.

Re: The failure of the Domino's 30-minute delivery guarantee

#149

Post by boomboomsubban »

mlrtime wrote: post #99
tazu wrote: post #25

I ordered a pizza from Domino's in 2019 and it took 3 hours to be delivered. All it took was that one awful experience and I'll never order from them again.

FWIW this happens even with pickup. I used to use their 7.99 pizzas a lot when money was short. Their app tells you when the pizza is ready, about 30% of the time the pizza was not ready when their app said it was. This means the workers were gaming their timing system with fake pizzas. Often times I'd be sitting in their pickup area for 20 minutes after the pizza was supposed to be done.

>This means the workers were gaming their timing system with fake pizzas.

Or it meant the person cutting and boxing your order was falling behind.

At least ~15 years ago, the way Domino's timer works is that when the cook puts the order in the oven, they hit a button. ~8 minutes later it says it's ready, which is how long it takes to get through the oven. That was the only input for carryout, delivery had another for when the driver left.

If it was 30% of the time, I'd guess you requested something unusual like "no garlic spray" where the mistake happened or was noticed after the computer says your order is ready, then had to remake it. Or most of the times it was just a few minutes and somebody was boxing it.

Re: The failure of the Domino's 30-minute delivery guarantee

#150

Post by gambiting »

soco wrote: post #76
ta1243 wrote: post #61

Earlier quoted context omitted.

I used to deliver pizza for an independent company as a student back in 2000 in the UK (North West). I didn't get paid a lot, but it was easy work sitting in a car listening to the radio all evening. Inflation adjusted I was paid £4.57 an hour and 27p per mile. Used to get another £3 an hour in tips from people who didn't want change (this was of course back when everyone paid cash and ordered over the phone), did th…

You probably missed the "don't have the possibility" part of my message. Not everybody has the easy life, with their own car and the parents for safety net, but other commenter already described it much better.

Yeah but what is wrong with saying "this job isn't for them then"? If you are skilled enough to drive a car all day as a job, Amazon will happily hire you to drive a van all day, they pay much better than a local pizza delivery gig(at least here in UK, no idea about where you live obviously).

Or are we really debating whether there is some extremely small subset of people who can only get a job delivering pizzas(somehow) and they can't possibly get any other employment?

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