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The failure of the Domino's 30-minute delivery guarantee

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Re: The failure of the Domino's 30-minute delivery guarantee

#91

Post by shuvuvt5 »

mschuster91 wrote: post #72
ta1243 wrote: post #61

Earlier quoted context omitted.

I used to deliver pizza for an independent company as a student back in 2000 in the UK (North West). I didn't get paid a lot, but it was easy work sitting in a car listening to the radio all evening. Inflation adjusted I was paid £4.57 an hour and 27p per mile. Used to get another £3 an hour in tips from people who didn't want change (this was of course back when everyone paid cash and ordered over the phone), did th…

> The problem comes when people think this type of work is suitable for a full time career, not just a way to "top up" an income People don't think this work is a full time career, but they often enough don't have another choice . When you have barely (or none at all) language skills, or you're an immigrant whose certifications from their home country aren't recognized, or you're without legal immigration status, the…

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Re: The failure of the Domino's 30-minute delivery guarantee

#92

Post by mFixman »

xvector wrote: post #34
lll-o-lll wrote: post #31

Earlier quoted context omitted.

Because, delivery drivers, unlike uber or whatever, are frequently screwed by things outside their control. No parks near the restaurant, so delay in the pickup? Bad driver! Restaurant behind on orders? Bad driver! Something missing from order? Bad driver! Incentives can cause perverse outcomes, but it’s worse when you are not in control of the outcomes at all.

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> For instance, the difference between an Uber driver with 4.3 stars and 4.9 stars is consistently obvious.

Yeah, 4.9 drivers explicitly ask for a good rating. It's the same for 4.3 and 4.9 star restaurants in Google Maps.

Reviews make sense if you can read other people's comments, otherwise they are useless. I wouldn't mind if 5-star ratings in service apps were replaced with more detailed "I had a problem" forms.

Re: The failure of the Domino's 30-minute delivery guarantee

#93

Post by _heimdall »

Swizec wrote: post #21
_heimdall wrote: post #8

Earlier quoted context omitted.

I don't think this one is actually true. I remember TV dinners replacing home cooked meals not eating out. Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence.

> Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence. Fwiw some of us still cook at home and go out rarely. It’s cheaper, tastier, healthier, and can be a pretty relaxing evening activity

We're one of those families as well. We eat out once or twice a month, usually its a social thing when we're going to visit friends or family.

It definitely takes some effort up front. It took us a few years to really build up a good list of go-to recipes we like and get to the point where we could wing it in the kitchen without chasing down recipes for everything.

Part of our motivation was going further down the rabbit hole learning how industrial agriculture and the food industry actually work. Dig far enough and you'll want to plant a garden, raise chickens, and cook at home as much as you can.

Re: The failure of the Domino's 30-minute delivery guarantee

#94

Post by ta1243 »

mschuster91 wrote: post #72
ta1243 wrote: post #61

Earlier quoted context omitted.

I used to deliver pizza for an independent company as a student back in 2000 in the UK (North West). I didn't get paid a lot, but it was easy work sitting in a car listening to the radio all evening. Inflation adjusted I was paid £4.57 an hour and 27p per mile. Used to get another £3 an hour in tips from people who didn't want change (this was of course back when everyone paid cash and ordered over the phone), did th…

> The problem comes when people think this type of work is suitable for a full time career, not just a way to "top up" an income People don't think this work is a full time career, but they often enough don't have another choice . When you have barely (or none at all) language skills, or you're an immigrant whose certifications from their home country aren't recognized, or you're without legal immigration status, the…

In the UK companies are crying out for employees on solid reliable wages.

You're right it's a good way to get around immigration law, where someone with a right to work subcontracts the job to someone without and keeps 10/20/50%. That tends to be more the case with things like ubereats rather than traditional pizza-place-employing-driver -- you can't work in dominos without showing right to work, and you can't swap out the employee as people would notice, because you are Alice the driver who's kids have just left home and plays in the local cricket team, not "Driver 24601"

Given that we had no problem getting pizzas, currys etc in 2000 before ubereats I'm not sure I recognise the "without gig work we wouldn't get warm pizza" argument.

Re: The failure of the Domino's 30-minute delivery guarantee

#95

Post by _heimdall »

ta1243 wrote: post #63
Swizec wrote: post #21

Earlier quoted context omitted.

> Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence. Fwiw some of us still cook at home and go out rarely. It’s cheaper, tastier, healthier, and can be a pretty relaxing evening activity

It was common when you had a stay-at-home parent who did fresh shopping in the day then cooked a meal later for when their spouse (husband) came in just before 6pm (6.30 if he'd stopped off for a pint on the way home) Not so common when people get in from picking the kids up from daycare at 7.30pm and have to be up and out by 7am the next morning. Longer commutes, less time at home, and all that extra income has gone…

We've made our lives and society so busy and complicated. I've always been confused by how much we collectively value convenience products/services while simultaneously making everything more complex.

I do hope that everyone is living the life they want and I'm just out of touch though. The idea of being away from home and my kids for 12+ hours every day and eating out before going to bed and doing it all over sounds miserable to me, but to each their own!

Re: The failure of the Domino's 30-minute delivery guarantee

#96

Post by batch12 »

dmurray wrote: post #53
ryanjshaw wrote: post #14

Earlier quoted context omitted.

> In Domino's annual report last year, Mr. Monaghan said that ''failing to honor the 30-minute delivery guarantee was one of the big disappointments of 1987.'' He added that the delivery performance ''is still totally unacceptable and therefore must be our biggest priority in 1988.'' > ''Not fulfilling a promise is inexcusable,'' he stated in the report. ''It not only goes against everything we believe in, but it's a…

> Absolutely zero consideration for the possibility that the problem wasn't the staff, but the completely arbitrary 30 minute policy that couldn't possibly be consistently adhered to across thousands of franchisees without introducing significant risk to staff Could it not? I'm sure I could organise a pizza restaurant with a 99.9% success rate delivering pizzas within 30 minutes (the nationwide top- performing restau…

Or come up with a way to finish the pizza in transit that delivers an acceptable product.

Re: The failure of the Domino's 30-minute delivery guarantee

#97

Post by mlrtime »

forgetfreeman wrote: post #49
c22 wrote: post #43

Earlier quoted context omitted.

The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.

Yeaaaaaah, remember when the bulk of US manufacturing and industry was offshored a few decades ago and pundits were falling all over themselves to explain how we were transitioning to a "service economy"? Well this is what a service economy looks like.

No, this is what a very small section of a service industry looks like. There are millions of people who can have a livable wage in a service industry.

The actual problem that I never see addressed is that should EVERY job be a "living wage" job.

To me that answer is and always has been no. There will always be a need for temp workers.

Re: The failure of the Domino's 30-minute delivery guarantee

#98

Post by willcipriano »

mlrtime wrote: post #97
forgetfreeman wrote: post #49

Earlier quoted context omitted.

Yeaaaaaah, remember when the bulk of US manufacturing and industry was offshored a few decades ago and pundits were falling all over themselves to explain how we were transitioning to a "service economy"? Well this is what a service economy looks like.

No, this is what a very small section of a service industry looks like. There are millions of people who can have a livable wage in a service industry. The actual problem that I never see addressed is that should EVERY job be a "living wage" job. To me that answer is and always has been no. There will always be a need for temp workers.

> There are millions of people who can have a livable wage in a service industry.

There are millions of illegal immigrants, living 5 to a bedroom proping up the resturant industry. The back of house doesn't do very well at all, its only the wait staff that makes a fair wage for the effort.

Re: The failure of the Domino's 30-minute delivery guarantee

#99

Post by mlrtime »

tazu wrote: post #25

I ordered a pizza from Domino's in 2019 and it took 3 hours to be delivered. All it took was that one awful experience and I'll never order from them again.

FWIW this happens even with pickup. I used to use their 7.99 pizzas a lot when money was short.

Their app tells you when the pizza is ready, about 30% of the time the pizza was not ready when their app said it was. This means the workers were gaming their timing system with fake pizzas.

Often times I'd be sitting in their pickup area for 20 minutes after the pizza was supposed to be done.

Re: The failure of the Domino's 30-minute delivery guarantee

#100

Post by mlrtime »

hackeraccount wrote: post #88
hx8 wrote: post #6

What a nice example of 1980s corporate greed maximizing profits over human life. Modern delivery food delivery services can be seen making the same delivery-by guarantees, so we haven't fully learned our lesson.

Hypothetically - why wouldn't not having a set amount of time for delivery be corporate greed too? I mean, if a corporation saves money by screwing over the customer it's corporate greed. If it screws over the employees it's corporate greed. There doesn't seem to be a lot of people left over to screw.

"corporate greed" is gen z talk... The current economic climate has a lot of gen z's suffering, they see capitalism as the problem, thus everything is corporate greed.

It is a low quality signal, along the lines as a fiduciary duty to screw customers for profit.

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