Are there any technical details?
AT&T mobile 5G hotspot lost internet a few hours ago.
Resets futile.
Shows "Mobile Broadband Disconnected"
However can still ping google, with excellent under 10ms response.
Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users
251–260 of 486 posts
Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users
#252Late yesterday, I tried to place a 911 call while driving on the 101 north toward San Francisco. Before I could complete my report, the call dropped, and for the next 10 or so minutes I had no service, only "SOS". I'm on Verizon, and the timing doesn't match up with this headline, but now I'm suspicious.
Sounds like a standard dropped call due to a dead zone.
Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users
#253I live in Houston TX and have 4 lines on my account. 2 of them don’t have data yet including myself. My att account don’t show our numbers or the status of the lines. I think the outage started about 2am while I was listening to a podcast. Calls and text on WiFi works though.
Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users
#254Earlier quoted context omitted.
SOS means it has cell service and you can call 911. If there is no cell service then it's SOS with a little picture of a satellite next to it.
Except SFFD is reporting that (some) AT&T customers are unable to call 911.
SOS mode typically means that your phone is connected to a carrier other than one you have a contract with.
Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users
#255I wonder if this is a cyber incident. Curious if any telecom folks know what the most likely explanation for an event like this would be, and what telltale signs/symptoms might first indicate this was caused by something nefarious.
> However, the US Cybersecurity and Infrastructure Security Agency is “working closely with AT&T to understand the cause of the outage and its impacts, and stand[s] ready to offer any assistance needed,” Eric Goldstein, the agency’s executive assistant director for cybersecurity, said in a statement to CNN.[1]
[1] - [https://www.cnn.com/2024/02/22/tech/att-cell-service-outage/...
This isn't telling of anything, right? Wouldn't CISA be involved with anything that impacts Public Infrastructure at this level?
Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users
#256To everyone trying to speculate on the root cause, I haven't seen enough information in any of the comments to really draw any conclusions. Having worked on several nationwide cellular issues in Canada when I worked in telecom, we saw nationwide impacts based on any number of causes. - A new route injected in the network caused the routing engines on a type of cellular specific equipment to crash nationwide. This too…
The speculation is fascinating. For most people, their guess is a reflection of themselves. Is there a term for that? This is a gross generalization, but I've seen... - Science people guessing solar flares - My "right-wing friend" guessed international hackers - I, myself, guessed it was a botched software release - Someone in this post commented their military friend says get gas And yet, like everyone else, I genui…
A type of availability bias, maybe?
Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users
#257probably unrelated but a nurse friend mentioned that a healthcare system got hacked last night (didn't have further details)
Is that nurse friend senior leadership in their organization? Otherwise, it's extremely unlikely that they would have any knowledge of an event like this so soon after it occurred. And the people who do have this knowledge (should) know not to talk about it until after an investigation has been conducted.
Many systems issues are mistakenly thought by non-technical users to be "hacking".
Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users
#258Using myATT app doesn't even show my wireless account anymore. My entire family account doesn't even show up as a service. Seems like a hack or internal issue that deleted accounts? Can others confirm whether they see their accounts?
From what I read just a bit ago, basically there is a problem with the database of SIM numbers. So, SIMs all just dislodged from the network because they lost their network authorization. That would lead one to believe it was a botched software push. I imagine online accounts get this information somehow which could explain the portal being broken. I have a prepaid hotspot and it works fine, but none of the "family p…
In our house this morning, the two phones with physical SIMs worked fine and the two phones with eSIMs were SOS mode only.
I could log into my AT&T account just fine and all phones showed up correctly.
(I’m submitting this from an AT&T 5G connection, no WiFi nearby)
Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users
#259Service resumed in the Boston area about 15 minutes ago. No muss no fuss, just magically resumed like nothing ever happened. What they share of the post-mortem should be interesting.
Re: Cellular outage in U.S. hits AT&T, T-Mobile and Verizon users
#260Back up for me (Raleigh, NC)
It just came back for me as well in Winston-Salem, NC