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Kroger's Digital Struggle

joshstrange.com

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Re: Kroger's Digital Struggle

#21

Post by specto »

tiffanyh wrote: post #11

Instacart / Shipt I’ve given up on using 1st party grocery store website/app. I just use Instacart or Shipt now instead, due to better UI/UX. Which is sad for the grocery store because it creates a situation of they become a nameless supplier & you longer have loyalty/affinity anymore.

Yeah you're paying so much over actual MSRP on everything it's sad

Re: Kroger's Digital Struggle

#23

Post by datavirtue »

andrew_ wrote: post #2

Possibly relevant, but they seem to have a hard time hiring and retaining talent. There's been a consistent player in my LinkedIn inbox from 2018 to present (even post-ZIRP) and that's Kroger engineering recruiters.

You should go through their recruitment process,for fun.

They seem to be optimized for discarding the best candidates. It's comical.

Re: Kroger's Digital Struggle

#25

Post by notzane »

bdavisx wrote: post #7

Forgot to mention their appallingly bad self-checkout systems - one of the worst I've ever used because of anti-theft measures. I will say I went to Schnuck's the other day and it was actually worse because of their UI.

If you have 10+ items it’s almost guaranteed that you’ll need an attendant at some point. Also why lock out the whole system when you scan alcohol? Let me keep scanning and I’ll show ID when the person gets here.

Re: Kroger's Digital Struggle

#27

Post by UberFly »

I find their app so annoying to use as well. I don't have the energy to list all the things that drive me crazy, but I've gone back to just using a card for checkout and gas and resigned myself to just overpaying when there's a digital coupon. They push and push us to use their app and the experience is just torture.

Re: Kroger's Digital Struggle

#28

Post by silisili »

Uvix wrote: post #19
silisili wrote: post #14

Earlier quoted context omitted.

Just looked at their tech careers page. Seems they want to pay folks Combine that with the fact the vast majority of jobs are hybrid in what appears to be middle of nowhere Ohio(Blue Ash, correct me if I'm wrong I'm looking at a map), I can take a few guesses as to why.

Blue Ash is a suburb of Cincinnati (where Kroger is headquartered), so not quite the middle of nowhere but also not exactly a tech hotspot.

Thanks. I'm not super well versed in Cinci and didn't mean to insult them as a city, but it seems like Blue Ash is 15 miles from the city center and 30 miles to the airport. Seemed kinda far out accounting for traffic and such. Or is it one of those cities where more is going on in the suburbs than the city proper(lived in one of those myself)?

Re: Kroger's Digital Struggle

#30

Post by xp84 »

bdavisx wrote: post #7

Forgot to mention their appallingly bad self-checkout systems - one of the worst I've ever used because of anti-theft measures. I will say I went to Schnuck's the other day and it was actually worse because of their UI.

Hmm, I wonder if this varies from place to place. Ralph's imho has a very easy-to-use system as those things go. Better than costco (which with their receipt checkers, should really give you a gun and not require the placing of all those bulky cartons in the weighing area). Though not as good as target which seems to be the most friendly system.
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