Similar thing (catastrophic aircon failure due to a flood in a crap colocated DC) happened to us too before we shifted to AWS. Photos from the colo were pretty bizarre - fans balanced on random boxes, makeshift aircon ducting made of cardboard and tape, and some dude flailing an open fire door back and forth all day to get a little bit of fresh air in. Bizarre to see in 2010-ish with multi million dollar customers. W…
> have the on site engineer drop it down enough to crack the lid open Took me four reads to find an alternative way to read it other than "we asked some guy that doesn't even work for us to throw it on the ground repeatedly until the cover cracks open", like that Zoolander scene.
In our defence, he offered. It had hit hour 6 of both the primary and the backup aircon being down, on a very hot day - everyone was way beyond blame and the NOC staff were basically up for any creative solution they could find.