Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Comcast reluctantly agrees to stop its misleading "10G Network" claims

arstechnica.com

Post reply on HN
Print view View original

91–100 of 145 posts

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#91

Post by selectodude »

rayiner wrote: post #87
selectodude wrote: post #84

Earlier quoted context omitted.

The cutoff is $8000 if they’ll run fiber for you or not. It’s a strange service. 10Gb business-class fiber (non-GPON), some $10k juniper router to delineate the edge that they put in your house, and a backup gigabit cable connection for $300/mo. It’s the bargain of the century but I can’t imagine it’s for anything beyond advertising purposes.

I have had it since 2017, though they upgraded it to 10g a year or two ago. It’s not vapor ware. It’s just that $8,000 doesn’t buy you much distance (I think it’s 1/3 of a mile from the nearest fiber node).

Oh I know it definitely exists, it’s just so far from residential grade and costs like 5% of what it would cost if you had a business. Strange product.

I’m banned from upgrading beyond gigabit because my wife knows that I’d have to run fiber through the house so it’s all beyond my ability anyway. I’m jealous.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#92

Post by spike021 »

datway wrote: post #88
spike021 wrote: post #81

Earlier quoted context omitted.

Personally I haven't had this problem. In fact, every few months they actually increase my plan's advertised max download speed. I wouldn't say the actual download speed is as close as what they say but pretty close. Of course the upload continues to be terrible I use my own modem and router now but this was the case when I "rented" from them as well.

Comcast’s behavior often depends on whether there is broadband competition in a local market. That would explain your experience and the other guy’s.

Comcast is pretty much the only provider where I live.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#93

Post by [deleted] »

zw123456 wrote: post #80

I always thought they totally missed an opportunity with their moronic Xfinity brand, why not just flip the cards and call it InfiniG, Yeah, forget 5G, 6G, or the 8G band (Seth Meyers sub-reference) and simply say we having infinity G, hell yeah, if you are going just make shit up, go for it, am I right? We out G everyone else. I know, you have not idea what the G thing even is, but don't worry, we got you, our G is…

[deleted]

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#94

Post by linsomniac »

kevingadd wrote: post #38
happytiger wrote: post #29

Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones: https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/li... https://forums.xfinity.com/conversations/plan/i-was-lied-to-... https://forums.xfinity.com/conversations/customer-service/xf... I personally have experienced the lying on every recent interactio…

They thanked me for my loyalty as a business class customer when I moved by charging me money for equipment I had returned + continuing to bill me after I cancelled and had moved away from the location. I ended up having to go through a local regulator to bludgeon them into submission, at which point an upper management level Comcast employee called me on the phone and begged me to sign a paper to make the regulatory…

Exactly the same here: We had Comcast Business for at least a decade, and cancelled it ~Oct after switching to city fiber. They wanted me to ship back the equipment by taking it to a UPS store, didn't have to package it up or anything, just hand it to staff.

I took photos of the gear in the UPS store. We worked for a few months with them to try to get it cancelled after that, eventually they said we didn't ship back all the gear, there were 2 wifi boxes we didn't return. We never had Comcast WiFi. We made a couple more back-and-forths saying this, and eventually they relented, but during this time I think we were charged $600-900 bucks (2-3 months of service) that we couldn't use (because we returned the modem) but they wouldn't cancel because we still allegedly had the WiFi gear.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#95

Post by tnecniv »

cyral wrote: post #45
happytiger wrote: post #29

Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones: https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/li... https://forums.xfinity.com/conversations/plan/i-was-lied-to-... https://forums.xfinity.com/conversations/customer-service/xf... I personally have experienced the lying on every recent interactio…

Comcast was the only available provider at a home I rented years ago. The router arrived and I set it up, only to find that the WiFi range was (literally) a couple of feet a most. The antenna must not have been connected right internally. Comcast Support's response? This must be because I am not on their higher priced plan. You can get faster speeds and longer range if you upgrade! The guy on the phone refused to bel…

I moved into an apartment and kept the plan the previous resident had. They also sold us the non-xfinity router they had st a discount.

My roommate and I had spotty internet at various times of day. We measured it and it was way below what our plan claimed. The previous tenants had no such issue. Comcast refused to believe the problem was on their end and claimed my router was too old. This went on until I bought a new router just to prove a point (new router did nothing).

They finally send a repair guy out. He’s there for 5 minutes before diagnosing the problem: the cables were water logged to hell and back. He fixed it in 20 minutes and was gone.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#96

Post by zardo »

spike021 wrote: post #92
datway wrote: post #88

Earlier quoted context omitted.

Comcast’s behavior often depends on whether there is broadband competition in a local market. That would explain your experience and the other guy’s.

Comcast is pretty much the only provider where I live.

And I was able to switch to a different ISP.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#97

Post by jsz0 »

I worked in the cable industry for over a decade. All the worst things you can dream up about these companies are true. At the highest level of the companies phrases like 'what are they gonna do switch to dsl' and 'they can move if they don't like it' were common.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#99

Post by WatchDog »

starttoaster wrote: post #10

I thought it was pretty well understood, to anybody paying attention at least, that there have been no official 6, 7, 8, or even 9G mobile networks yet, so of course 10G was a slightly quicker name for 10Gbps networking. It's maybe not an industry standard, but colloquially many datacenters will call a 10Gbps-capable network switch a "10G switch." This seems like an extension of that colloquialism to general consumer…

Who officially decides what is xG? The number of different technologies and expected speeds varies so much with 4G/5G, that the terms aren’t particularly useful anyway.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#100

Post by bagels »

jsz0 wrote: post #97

I worked in the cable industry for over a decade. All the worst things you can dream up about these companies are true. At the highest level of the companies phrases like 'what are they gonna do switch to dsl' and 'they can move if they don't like it' were common.

Worse than the criminal harassment campaign ebay executed against critics?
Post reply on HN