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Comcast reluctantly agrees to stop its misleading "10G Network" claims

arstechnica.com

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Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#81

Post by spike021 »

zardo wrote: post #54
cyral wrote: post #45

Earlier quoted context omitted.

Comcast was the only available provider at a home I rented years ago. The router arrived and I set it up, only to find that the WiFi range was (literally) a couple of feet a most. The antenna must not have been connected right internally. Comcast Support's response? This must be because I am not on their higher priced plan. You can get faster speeds and longer range if you upgrade! The guy on the phone refused to bel…

I found that after a month of working fine, my packet loss jumped up to 50%. Support recommended upgrading my plan. It seems like they must massively oversubscribe their network then just drop packets based on your tier, with a honeymoon period for new customers so they don't immediately cancel.

Personally I haven't had this problem. In fact, every few months they actually increase my plan's advertised max download speed. I wouldn't say the actual download speed is as close as what they say but pretty close.

Of course the upload continues to be terrible

I use my own modem and router now but this was the case when I "rented" from them as well.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#82

Post by spike021 »

mrblah wrote: post #59
happytiger wrote: post #29

Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones: https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/li... https://forums.xfinity.com/conversations/plan/i-was-lied-to-... https://forums.xfinity.com/conversations/customer-service/xf... I personally have experienced the lying on every recent interactio…

When I moved to a comcast area around 2014, I brought my own modem and they wouldn't let me connect over the phone without an "internet installation kit". I didn't need an install tech to come out since the place was already wired. I think it was about $29, and when the box arrived, it was literally a piece of paper with a url to go to for instructions. Absolute slimeballs.

That sucks. Back in 2021 I moved and decided to get new equipment myself instead of renting. It all was plug and play. Even now when I get an occasional outage they can do the reset for me through their mobile app. No issues.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#84

Post by selectodude »

Alupis wrote: post #57
klabb3 wrote: post #55

Earlier quoted context omitted.

Yes, and: > The Comcast "Gigabit Pro" fiber connection that provides 10Gbps speeds costs $299.95 a month plus a $19.95 modem lease fee. It also requires a $500 installation charge and a $500 activation charge. For reference, I’m paying €25/mo for 10Gbit symmetric. Modem “lease” and installation included. To be fair, I get ~8Gbit/s in practice, but that’s well worth it.

That price reference from Comcast is only if they actually say "yes" to running fiber to you in the first place. It's not very cost efficient to run a single fiber, and at $300 a month they don't have a huge amount of wiggle room for construction cost.

The cutoff is $8000 if they’ll run fiber for you or not. It’s a strange service. 10Gb business-class fiber (non-GPON), some $10k juniper router to delineate the edge that they put in your house, and a backup gigabit cable connection for $300/mo. It’s the bargain of the century but I can’t imagine it’s for anything beyond advertising purposes.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#85

Post by rayiner »

klabb3 wrote: post #55
Alupis wrote: post #47

Even if 10Gbps to the home is technically available, it's not posted on their website, and I would be willing to bet majority of consumers will be denied due to installation costs (it's not trivial to run a fiber just to your house). So, why on earth was their network called "10G" if near zero percent of Comcast customers are even aware of that service, let alone actually have that service? Further muddying the water…

Yes, and: > The Comcast "Gigabit Pro" fiber connection that provides 10Gbps speeds costs $299.95 a month plus a $19.95 modem lease fee. It also requires a $500 installation charge and a $500 activation charge. For reference, I’m paying €25/mo for 10Gbit symmetric. Modem “lease” and installation included. To be fair, I get ~8Gbit/s in practice, but that’s well worth it.

Does that include the cost of the fiber loop itself? In some countries that’s a separate build-out fee (like getting a public water hookup in the US).

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#86

Post by vineyardmike »

bhpm wrote: post #72
happytiger wrote: post #29

Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones: https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/li... https://forums.xfinity.com/conversations/plan/i-was-lied-to-... https://forums.xfinity.com/conversations/customer-service/xf... I personally have experienced the lying on every recent interactio…

I tried to get the advertised “10G” internet when it was first announced. Their website said it was available, so I called to have it set up. They “put in a ticket for [me]” and I didn’t hear back for a month. I called, they said they’d route it to the right department. A month passes. I called again. They said they can do it they just need a deposit. I agreed. They said they’d call me back. A month passes. I called…

> I agreed, and asked how I could write the check. And, wouldn’t you know it, Comcast admitted that my area wasn’t covered and that the website was inaccurate.

that was brave.

I totally assumed the end of this story is "they charged the 20k and put me on hold indefinitely".

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#87

Post by rayiner »

selectodude wrote: post #84
Alupis wrote: post #57

Earlier quoted context omitted.

That price reference from Comcast is only if they actually say "yes" to running fiber to you in the first place. It's not very cost efficient to run a single fiber, and at $300 a month they don't have a huge amount of wiggle room for construction cost.

The cutoff is $8000 if they’ll run fiber for you or not. It’s a strange service. 10Gb business-class fiber (non-GPON), some $10k juniper router to delineate the edge that they put in your house, and a backup gigabit cable connection for $300/mo. It’s the bargain of the century but I can’t imagine it’s for anything beyond advertising purposes.

I have had it since 2017, though they upgraded it to 10g a year or two ago. It’s not vapor ware. It’s just that $8,000 doesn’t buy you much distance (I think it’s 1/3 of a mile from the nearest fiber node).

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#88

Post by datway »

spike021 wrote: post #81
zardo wrote: post #54

Earlier quoted context omitted.

I found that after a month of working fine, my packet loss jumped up to 50%. Support recommended upgrading my plan. It seems like they must massively oversubscribe their network then just drop packets based on your tier, with a honeymoon period for new customers so they don't immediately cancel.

Personally I haven't had this problem. In fact, every few months they actually increase my plan's advertised max download speed. I wouldn't say the actual download speed is as close as what they say but pretty close. Of course the upload continues to be terrible I use my own modem and router now but this was the case when I "rented" from them as well.

Comcast’s behavior often depends on whether there is broadband competition in a local market. That would explain your experience and the other guy’s.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#89

Post by livueta »

kevingadd wrote: post #38
happytiger wrote: post #29

Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones: https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/li... https://forums.xfinity.com/conversations/plan/i-was-lied-to-... https://forums.xfinity.com/conversations/customer-service/xf... I personally have experienced the lying on every recent interactio…

They thanked me for my loyalty as a business class customer when I moved by charging me money for equipment I had returned + continuing to bill me after I cancelled and had moved away from the location. I ended up having to go through a local regulator to bludgeon them into submission, at which point an upper management level Comcast employee called me on the phone and begged me to sign a paper to make the regulatory…

Oh hey, they tried this exact thing on me one time too. They were all over me for it, then went totally silent after I got an attorney friend to write them a nastygram. I really shouldn't be surprised it's a pattern of abuse - they must get away with it pretty often.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#90

Post by dkjaudyeqooe »

klabb3 wrote: post #55
Alupis wrote: post #47

Even if 10Gbps to the home is technically available, it's not posted on their website, and I would be willing to bet majority of consumers will be denied due to installation costs (it's not trivial to run a fiber just to your house). So, why on earth was their network called "10G" if near zero percent of Comcast customers are even aware of that service, let alone actually have that service? Further muddying the water…

Yes, and: > The Comcast "Gigabit Pro" fiber connection that provides 10Gbps speeds costs $299.95 a month plus a $19.95 modem lease fee. It also requires a $500 installation charge and a $500 activation charge. For reference, I’m paying €25/mo for 10Gbit symmetric. Modem “lease” and installation included. To be fair, I get ~8Gbit/s in practice, but that’s well worth it.

> I’m paying €25/mo for 10Gbit symmetric.

Can you post where you live so I can move there.

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