I thought it was pretty well understood, to anybody paying attention at least, that there have been no official 6, 7, 8, or even 9G mobile networks yet, so of course 10G was a slightly quicker name for 10Gbps networking. It's maybe not an industry standard, but colloquially many datacenters will call a 10Gbps-capable network switch a "10G switch." This seems like an extension of that colloquialism to general consumer…
Comcast reluctantly agrees to stop its misleading "10G Network" claims
41–50 of 145 posts
Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims
#42Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones: https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/li... https://forums.xfinity.com/conversations/plan/i-was-lied-to-... https://forums.xfinity.com/conversations/customer-service/xf... I personally have experienced the lying on every recent interactio…
They thanked me for my loyalty as a business class customer when I moved by charging me money for equipment I had returned + continuing to bill me after I cancelled and had moved away from the location. I ended up having to go through a local regulator to bludgeon them into submission, at which point an upper management level Comcast employee called me on the phone and begged me to sign a paper to make the regulatory…
They are the HOA of the Internet world.
I’ve had the exact same equipment scam happen. I ended up paying the first time. The second time I had a full video of me walking into the office (because at the time you had to return the equipment to the actual office, couldn’t ship it) and it took only a few months to get resolved.
I don’t think there are many places that aren’t Comcast only. I briefly lived in an area with fiber-to-the-home. It was the same general cost as Comcast, but so much better and the service was rock solid reliable.
They are a national disgrace, especially after all the money put into rural broadband initiatives and fiber optics rollouts somehow managed to produce basically… nothing. But I’m sure they weren’t involved.
And what’s happening is plain as day. Check this quote out:
> Comcast’s lack of broadband growth started last year, when the largest U.S. internet provider reported no additions in the second quarter of 2022 for the first time in the company’s history. Since then, Comcast has reported net broadband losses in three of the last five quarters.
> Comcast executives have pushed investors to focus on broadband’s rising average revenue per user (ARPU) growth, driven by price increases and upselling packages, rather than net additions. Comcast’s residential broadband ARPU rose 3.9% in the quarter.
> “As we continue to manage this balance, we expect ARPU growth to remain strong and our primary driver of broadband revenue growth with somewhat higher subscribers losses expected the fourth quarter compared to the 18,000 loss we just reported in the third quarter,” Comcast Chief Financial Officer Jason Armstrong said during the company’s earnings conference call Thursday.
https://www.cnbc.com/2023/10/26/comcast-broadband-worries.ht...
They’re not even interested in expanding broadband footprints anymore, just getting more revenue out of existing customers. And they are completely upfront about it.
Sorry, but I haven’t had one good interaction with this company, and I don’t think I’m alone.
https://www.pcmag.com/news/comcast-is-americas-most-hated-co...
Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims
#43I am always baffled at how US businesses can pretty much do and get away with anything they want, with little to no concequences. I'm not saying where I live is perfect but every time there's a scandal here I only need to look to the US to see we don't have it that bad.
TBH, unless they used this branding for their mobile network or advertised it without actually being able to provide 10 Gbps fiber, I don't see why they were slapped.
Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims
#44Earlier quoted context omitted.
They thanked me for my loyalty as a business class customer when I moved by charging me money for equipment I had returned + continuing to bill me after I cancelled and had moved away from the location. I ended up having to go through a local regulator to bludgeon them into submission, at which point an upper management level Comcast employee called me on the phone and begged me to sign a paper to make the regulatory…
They are the HOA of the Internet world. I’ve had the exact same equipment scam happen. I ended up paying the first time. The second time I had a full video of me walking into the office (because at the time you had to return the equipment to the actual office, couldn’t ship it) and it took only a few months to get resolved. I don’t think there are many places that aren’t Comcast only. I briefly lived in an area with…
> I don’t think there are many places that aren’t Comcast only.
Really? There are entire states (and countries) without a Comcast presence.
Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims
#45Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones: https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/li... https://forums.xfinity.com/conversations/plan/i-was-lied-to-... https://forums.xfinity.com/conversations/customer-service/xf... I personally have experienced the lying on every recent interactio…
Comcast was the only available provider at a home I rented years ago. The router arrived and I set it up, only to find that the WiFi range was (literally) a couple of feet a most. The antenna must not have been connected right internally.
Comcast Support's response? This must be because I am not on their higher priced plan. You can get faster speeds and longer range if you upgrade! The guy on the phone refused to believe that something could be wrong with this particular router.
Ended up going to a local store where the person said it happens a lot, and gave me the "upgraded" router instead.
Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims
#46Earlier quoted context omitted.
If you don't know what a 10G network in a given context could be, are you likely to understand the difference between what a 5g and a supposed 10g mobile network would be? Are you a candidate for a person that is likely to care about the difference between 200Mbps and 1Gbps? Perhaps it's naive, but I've heard the words "rack that 10G switch" so many times that it's hard for me to say that Comcast intended on being mi…
My sister in law insists that 5Ghz wifi is the same thing as a 5G cell network. Comcast shouldn't use misleading terminology. The fact that people don't know what 5g means isn't really a defense. I couldn't tell you the difference between 4g and 5g, but adding "10g" alongside them makes it worse, not better.
This is what happens when we allow Marketing to simply conjure up a unit of measurement. Now nobody knows what a "G" is and how to compare one company's "G" with another company's "G". I fully expect AT&T to offer 20G cell service next because why the hell not?
Same thing happened with CDROM speeds back in the day. At one point 1X, 2X, 3X and so on were based on an actual throughput number, but then soon the Marketing brain trust realized you could put whatever number you want before the "X" and then the number became pretty meaningless.
Same for "bars" on your cell phone service signal. What is the difference between "one bar" and "two bars" on the display? Who the hell knows, it's a meaningless unit invented by carrier company Marketing.
Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims
#47Even if 10Gbps to the home is technically available, it's not posted on their website, and I would be willing to bet majority of consumers will be denied due to installation costs (it's not trivial to run a fiber just to your house).
So, why on earth was their network called "10G" if near zero percent of Comcast customers are even aware of that service, let alone actually have that service?
Further muddying the water with the 5G cellular technology and implying 10G is even better, deliberately riding that hype train.
For actual customers, the 100Mbps and 200Mbps upload speed plans are the only "next gen" network upgrade available. It's still not symmetrical, not really what people want, and not priced accordingly. In my area, FTTH providers are rolling out 1Gbps symmetrical for as low as $70 a month - making Comcast's "next gen" network a joke in terms of price and performance.
It was a gimmick from the start, and it's surprising it flew this long.
Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims
#48I didn't realize they were actually selling a 10 Gbps service tier as part of this branding. It's never been available in my market, so I assumed that they were advertising the uplink capability of the thing my modem was connected to! Happy to see this go, but I'm still shocked to learn that the name was _less_ misleading than I had thought.
Last I knew, they still needed to finish working with their counterpart monopoly on their collaborative new Xumo device and get all the systems lined up to use it. Then they need to kick the little old grandma's still watching traditional cable off their network and set them up on a new Xumo streaming box instead. Then they drop the old video channels and use their frequencies to provide faster service on the same ol…
Not sure this is right. DOCSIS4.0 (which I think is what you are referring to?) doesn't require TV channels to be moved off plus it can coexist with existing DOCSIS3.0/3.1 (I think the plan is to actually bond 3.0, 3.1 and 4.0 channels together - much like how most 3.1 rollouts actually are majority 3.0 channels for BC purposes).
DOCSIS4.0 does use higher frequencies though and this requires a lot of additional work to upgrade the infra to support this.
I think what Comcast is calling '10G' is the fact you can now order a totally new FTTH run which doesn't use coax instead.
Tbh it's a confused strategy. If you're going to offer XGS-PON to everyone, why bother with DOCSIS4.0? It doesn't really make sense to run fibre runs just to one customer, you could probably do a whole street in not much more time.
Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims
#49I didn't realize they were actually selling a 10 Gbps service tier as part of this branding. It's never been available in my market, so I assumed that they were advertising the uplink capability of the thing my modem was connected to! Happy to see this go, but I'm still shocked to learn that the name was _less_ misleading than I had thought.
Last I knew, they still needed to finish working with their counterpart monopoly on their collaborative new Xumo device and get all the systems lined up to use it. Then they need to kick the little old grandma's still watching traditional cable off their network and set them up on a new Xumo streaming box instead. Then they drop the old video channels and use their frequencies to provide faster service on the same ol…
I don't know how coax internet works, or how the channel allocations work, but it seems to me if they can offer 2Gbps/200Mbps already why can't we opt for a channel reallocation and get like 1Gbps symmetrical, or at least 1Gbps/500Mbps or something?
I do understand the legacy channel allocations were designed for almost entirely download - but 2Gbps? That can't be...
Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims
#50I thought it was pretty well understood, to anybody paying attention at least, that there have been no official 6, 7, 8, or even 9G mobile networks yet, so of course 10G was a slightly quicker name for 10Gbps networking. It's maybe not an industry standard, but colloquially many datacenters will call a 10Gbps-capable network switch a "10G switch." This seems like an extension of that colloquialism to general consumer…
https://xkcd.com/2501/
On the contrary, I'm simply tossing up whether or not you're likely to care about the difference between 10G and 10Gbps if you don't understand what either one even mean. Are we mad at Comcast for misleading people that don't even know where (or from where) they were led? Or are we mad at Comcast for not using the technical term since we're all tech minded here?
Where this XKCD comic is about experts overestimating the knowledge of average people, I'm attempting to estimate how much the average person should even care, in this case.