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Comcast reluctantly agrees to stop its misleading "10G Network" claims

arstechnica.com

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Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#31

Post by kube-system »

FootballMuse wrote: post #27
kube-system wrote: post #5

Earlier quoted context omitted.

I thought it did too. I went to their website to check out the specs, the fastest 'Xfinity 10G' plan available to me in a major city was 2Gbps/0.2Gbps

It’s called “Gigabit pro” or now “Gigabit x10” and is symmetrical 10gbps. It’s not on their regular website. You have contact them directly to have someone come out to survey and see if you are eligible for a fiber run. https://youtu.be/tQV0ltA1tCk

Right, but if I:

1. go to https://www.xfinity.com/10g

2. scroll down to the main section titled 'Xfinity 10G Network'

3. click 'shop now'

I never see anything about a 10 gigabit plan, anywhere. It's classic bait and switch.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#32

Post by Stephen304 »

starttoaster wrote: post #18
binkHN wrote: post #14

Earlier quoted context omitted.

The fact is the 10G offering is only available in a very small number of very specific locations.

Does their device at least support 10Gbps internal networks, I assume? In that way it's still not misleading, in my opinion. Of course the uplink only receives and transmits whatever you pay for (or in that case, what they allow you to pay for based on what is available.)

For their fiber gigabit pro (2+1 gigabit symmetric service) they lease you something like a juniper acx2100, so presumably something similar with an SFP+ port would be used for higher speed fiber plans.

Granted that's just a handoff so I'm pretty sure you're just on your own when it comes to picking something that can route at 10G. I just went with a decisio opnsense appliance and called it a day.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#33

Post by dylan604 »

kccqzy wrote: post #15
vault_ wrote: post #8

I didn't realize they were actually selling a 10 Gbps service tier as part of this branding. It's never been available in my market, so I assumed that they were advertising the uplink capability of the thing my modem was connected to! Happy to see this go, but I'm still shocked to learn that the name was _less_ misleading than I had thought.

The article says it provides 10Gbps of service to 98% of customers upon request, which would be powered by fiber-to-the-home. I don't need 10Gbps, but I do want symmetric upload and download speeds. Does anyone know if it's possible to ask them to run fiber and have only an upload speed increase?

> provides 10Gbps of service to 98% of customers upon request

this sounds like PR doublespeak weasel words for burst vs sustained.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#34

Post by wmf »

account-5 wrote: post #16

I am always baffled at how US businesses can pretty much do and get away with anything they want, with little to no concequences. I'm not saying where I live is perfect but every time there's a scandal here I only need to look to the US to see we don't have it that bad.

This is a story about a company not getting away with something. In general the US has turned the dial very far to the free speech side, even for advertising.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#35

Post by wmf »

Overtonwindow wrote: post #4

I’ve wondered if what we need in society are nonprofits that advocate exclusively against certain evil and nefarious corporations. Imagine what an org could do with a few million and a mission to combat Comcast and expose their behavior. One organization whose mission is to expose Amazon’s bad behavior. A PR check on monopolies. Consumer Affairs, etc. do good work, but we need a more 1:1 relationship.

They're called the New York Attorney General and the Southern District of New York.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#36

Post by FireBeyond »

FootballMuse wrote: post #27
kube-system wrote: post #5

Earlier quoted context omitted.

I thought it did too. I went to their website to check out the specs, the fastest 'Xfinity 10G' plan available to me in a major city was 2Gbps/0.2Gbps

It’s called “Gigabit pro” or now “Gigabit x10” and is symmetrical 10gbps. It’s not on their regular website. You have contact them directly to have someone come out to survey and see if you are eligible for a fiber run. https://youtu.be/tQV0ltA1tCk

Yeah, I unfortunately don't count right now, unless someone else in between us does:

> In order for the location to pre-qualify for Gigabit Pro Service, it must meet the qualifying distance factor. The location cannot be more than 1,760 ft. from the fiber splice case. Second, the cost cannot be more than $8,800 to build; this is determined based on whether the fiber is run underground or aerially. At some locations, the customer can be within the distance but cost is greater than the limit.

> Please see the results for the submitted ticket.

> Name: XXX Address: YYY Ticket #: ZZZ Distance: 1,928 ft, from fiber splice case Cost for fiber install: $14,327.00.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#37

Post by danpalmer »

wmf wrote: post #34
account-5 wrote: post #16

I am always baffled at how US businesses can pretty much do and get away with anything they want, with little to no concequences. I'm not saying where I live is perfect but every time there's a scandal here I only need to look to the US to see we don't have it that bad.

This is a story about a company not getting away with something. In general the US has turned the dial very far to the free speech side, even for advertising.

But it is a story about a company who tried something that was obviously invalid and that most companies in, say, Europe, would never even think to try. And they got away with it for 4 years.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#38

Post by kevingadd »

happytiger wrote: post #29

Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones: https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/li... https://forums.xfinity.com/conversations/plan/i-was-lied-to-... https://forums.xfinity.com/conversations/customer-service/xf... I personally have experienced the lying on every recent interactio…

They thanked me for my loyalty as a business class customer when I moved by charging me money for equipment I had returned + continuing to bill me after I cancelled and had moved away from the location. I ended up having to go through a local regulator to bludgeon them into submission, at which point an upper management level Comcast employee called me on the phone and begged me to sign a paper to make the regulatory complaint go away.

I refuse to ever live somewhere Comcast-only.

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#39

Post by renewiltord »

kccqzy wrote: post #15
vault_ wrote: post #8

I didn't realize they were actually selling a 10 Gbps service tier as part of this branding. It's never been available in my market, so I assumed that they were advertising the uplink capability of the thing my modem was connected to! Happy to see this go, but I'm still shocked to learn that the name was _less_ misleading than I had thought.

The article says it provides 10Gbps of service to 98% of customers upon request, which would be powered by fiber-to-the-home. I don't need 10Gbps, but I do want symmetric upload and download speeds. Does anyone know if it's possible to ask them to run fiber and have only an upload speed increase?

Oh it's on-request. I followed their marketing link and it only offered me 1G so I assumed it was unavailable. Their big advantage is they have good coverage and many municipalities will preserve that by preventing other telecom companies from putting their alternative technologies in (say FttH).

Re: Comcast reluctantly agrees to stop its misleading "10G Network" claims

#40

Post by kube-system »

FireBeyond wrote: post #36
FootballMuse wrote: post #27

Earlier quoted context omitted.

It’s called “Gigabit pro” or now “Gigabit x10” and is symmetrical 10gbps. It’s not on their regular website. You have contact them directly to have someone come out to survey and see if you are eligible for a fiber run. https://youtu.be/tQV0ltA1tCk

Yeah, I unfortunately don't count right now, unless someone else in between us does: > In order for the location to pre-qualify for Gigabit Pro Service, it must meet the qualifying distance factor. The location cannot be more than 1,760 ft. from the fiber splice case. Second, the cost cannot be more than $8,800 to build; this is determined based on whether the fiber is run underground or aerially. At some locations,…

> the cost cannot be more than $8,800 to build

Coincidentally that's just about the total value of the 2 year contract plus fees.

($299.95 + $19.95) * 24 + 500 + 500 = 8677.6

That's an expensive two years of internet service.

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