Because the article is going on and on while not answering
any of the basic questions I have: what did factually happen
in the cabin? Did he just say what he said and then went
sulking? Did he move closer to the hatch? Was he trained on
how to operate the hatch? How long did the fix take? What
were the consequences on the schedule? What were the consequences
on the experiment itself? (Did it perform as intended after the
fix or did it only hobble?) Why did they had highly trained
payload specialist if they were not given latitude to perform
fixes? You don’t need a physicist to push buttons on a schedule.
Did NASA let any further payload specialist who had this deep
connection with one of the experiments on? Were fixes performed
by the payload specialist a normal thing ever?
About half of these were answered in the story, so I don't know, maybe you skimmed it too quickly. Read it again?
As for the rest, the author of the article went to some lengths to explain why information is scarce: most of the crew members are no longer living, Wang won't comment, and NASA apparently prefers not to remark on such a sensitive topic.
It's still quite an informative article, even though (by the author's own admission) questions remain unanswered. If the alternative was to simply not publish the article, I think they chose correctly. I certainly know a lot more about the topic than I did before reading it, which is a fine metric.
But they could say: “oh, the actual incident is just a jumping
off point, the article is about the human factors
Two thoughts here. One: you seem to have made that connection on your own, so kudos! I guess they didn't need to say it. Two: I mean,
how would you have liked them to be more explicit about this?