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The failure of self-checkout technology

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Re: The failure of self-checkout technology

#361

Previously an employee scanned and took my payment. Now that 'employee' is me. What is my upside? Generally I try not to work for free whilst making other people richer...

You get to load your bags appropriately instead of putting eggs on the bottom.

Heh, I always put eggs on the bottom of my bag. Those cartons provide a nice base and are designed to hold a lot of weight. But, I agree, I prefer self-checkout because I can organize the bags as I want them.

Re: The failure of self-checkout technology

#363
post #244

Earlier quoted context omitted.

I've had the checkout machine reject my backpack as an approved container. So I had to balance everything on the tray, pay, THEN bag everything. Another thing I really hate is that I've seen locked exit barriers that open when scanning the receipt. In sweden there is a real disregard for workplace safety :( I guess other than "honoring the people who died in the disco fire in the 90s in the local museum", there is no…

>Another thing I really hate is that I've seen locked exit barriers that open when scanning the receipt. In sweden there is a real disregard for workplace safety :( Here in Sweden you can just push those out of the way (it sets of an alarm but if you push it back to closed position the alarm stops). FYI Sweden has strict workplace safety rules, not sure why you think there is a real disregard for this.

> you can just push those out of the way

Try to do that on a wheelchair or with crutches now.

> FYI Sweden has strict workplace safety rules, not sure why you think there is a real disregard for this.

I'm sure the rules are there. They are just ignored, like the supermarket case.

Most buildings (including office buildings) have doors that have unreasonably strong springs (for no reason whatsoever, a much weaker one would suffice), and require 2 hands to be opened from inside to get out (a latch and an handle). Try getting out of those doors on a wheelchair if the electricity is out. That's an easy way to have multiple people die in a fire.

What they would have if they were safe is this thing: https://www.toolshopitalia.it/imagecache/uploads/images/ninz...

The fact that you are getting triggered and rushed to respond without even stopping to think is a problem.

But, living in Sweden, I'm kinda used to the smug (and unjustified) sense of superiority of the locals.

Re: The failure of self-checkout technology

#364
post #325
post #292

Earlier quoted context omitted.

I just scan the barcodes on my phone and place everything in bag as I go along. Before leaving the store a QR on the POS kiosk display is scanned with the store phone app and I just need to select on POS if I will pay through app (pre-added card info) or physical card/cash. As simple as it gets. No one checks the products. Occasional random checks happen but the checking frequency probably depends if past checks have…

Where are you and which store is this (general terms)? I use the mobile phone checkout for one of the stores I go to. Every time when leaving, they manually inspect every single item in my cart.

The chain "Meijer" has this option. It slows down the process while you're actually finding the items in the store, but drastically speeds up the checkout process as the cashier only has to "verify" between 3-7 items. They just randomly grab them from whatever is on top of the cart, scan them, and away you go!

Re: The failure of self-checkout technology

#365
post #248

It feels like almost all the issues with self-checkout technology come from the attempts to minimise shoplifting, which don't even seem that effective at doing that. In theory, a system that let you scan products the same way checkout staff do without any weight checks or bagging area rules or other interruptions would be incredibly efficient. Especially if you could do things like scan the same product multiple time…

> It feels like almost all the issues with self-checkout technology come from the attempts to minimise shoplifting, which don't even seem that effective at doing that. Agreed. And in some cases the issues almost feel like they're on purpose in order to drive people away from using the self checkouts. For example, when I use self checkout at my local grocery store, I have to hit a button to tell it I want to use my ow…

I treat the self-checkout as if it has the "10 items or less" sign for an express checkout some supermarkets used to have. If I need multiple bags, it's probably not faster to use the self checkout.

Re: The failure of self-checkout technology

#366
post #354

Earlier quoted context omitted.

That sure is a lot of single use NFC tags though. These kinds of convenience features are almost never aligned with the strong passion many today have for reducing waste and helping lower our environmental impact.

RFID tags are already used for inventory management for some items/retailers. A system like this can just piggyback on the existing tags.

It would need to expand to every product though, right? From produce to packs of gum, they would all need tags that can be reliably scanned by the bag/cart.

Re: The failure of self-checkout technology

#367
post #301

Earlier quoted context omitted.

Or just type the name of the vegetable or just copy the 4-digit code on the sticker attached to the vegetable. At least in the US there is no problem with buying vegetables in self-checkout.

I just find it almost impossible to believe that you regularly buy vegetables or other bulk goods via checkout and have few or no problems. How about that bar code label on the spinach/parsley/cilantro? It's paper and it gets watered regularly so it is not uncommon for it to be illegible, even to the expert parser, the human. Those stickers do fall off. Is every brussel sprout going to have a sticker? Jalapenos? Okra…

I do not know what to tell you, I have never had any of the problems you list (I live in the Northeast, but I doubt that matters). Apple-sized things have little stickers, smaller things are batched with a barcode, and when somehow these fail, typing the name (or synonym) takes less than 10 seconds.

Re: The failure of self-checkout technology

#368
post #241

Earlier quoted context omitted.

Want to buy this vegetable? Now try to find it among these 300 icons of vegetables! Enjoy!

Or just type the name of the vegetable or just copy the 4-digit code on the sticker attached to the vegetable. At least in the US there is no problem with buying vegetables in self-checkout.

Vegetables don't have stickers. They are vegetables.

Ah the name… but is it a golden extra apple or a yellow apple? Or perhaps a extra fresh guaranteed apple?

Re: The failure of self-checkout technology

#369

Earlier quoted context omitted.

Or just type the name of the vegetable or just copy the 4-digit code on the sticker attached to the vegetable. At least in the US there is no problem with buying vegetables in self-checkout.

The tiny stickers on all the veggies at my grocery store all scan just fine.

There are no stickers here. Just the peel. But It doesn't scan so well.

Re: The failure of self-checkout technology

#370
I always use self-checkout and prefer it. Recently though it's gotten really annoying in the Walmart near my house in that there are like 30 checkouts out of which only 4 are working and there's again a line up. Probably again some stupid shoplifting prevention strategy, but it's highly nonsensical.

On a similar note, I'm blown away by the checkout system in Decathlon stores. You literally just throw the item into a checkout bin and it somehow detects what the item is (maybe NFC tags?) And just adds the price on the screen. No weighing or scanning barcodes. Really futuristic!

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