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What Happened to GE? (2021)

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Re: What Happened to GE? (2021)

#41
post #14
post #11

When researching washing machines recently, I was surprised to see that probably the most innovative mass-market systems available right now are from GE. They’ve brought out a heat-pump based low-energy use combined washer/dryer* that supposedly performs great - something that can’t be said for existing combo or low energy systems. I was surprised to see innovative appliances from GE! I thought they had been reduced…

GE no longer owns or operates the GE Appliances business. Haier bought GE Appliances in 2016. https://en.wikipedia.org/wiki/GE_Appliances

Right, they are only good because the original GE has nothing to do with them now.

Re: What Happened to GE? (2021)

#42
post #26
post #5

What happened to GE? Simple. Jack Welch killed the golden goose. During his tenure he shifted focus and money away from long-term R&D in the name of boosting quarterly profits. Product development took a back seat to selling "services", i.e. focus more on selling contracts around maintaining your turbines than you do on developing and manufacturing good turbines in the first place. I won't even get into the heavy bor…

Wasn't Welch the one who was using "sack 10% of the managers each year" as a strategy? That one was obviously long-term stupid; I can see it being healthy for maybe a cycle or 2, but after that it would just kill off all the intangibles of management. At some level, every company relies on a culture of people doing the right thing to thrive over the long term. Although I do think that it is a mistake to just pin blam…

Your context is that US manufacturing was uncompetitive by the early 1970’s? Gonna need to back that one up.

Re: What Happened to GE? (2021)

#43
post #5

What happened to GE? Simple. Jack Welch killed the golden goose. During his tenure he shifted focus and money away from long-term R&D in the name of boosting quarterly profits. Product development took a back seat to selling "services", i.e. focus more on selling contracts around maintaining your turbines than you do on developing and manufacturing good turbines in the first place. I won't even get into the heavy bor…

[deleted]

Re: What Happened to GE? (2021)

#44
post #8

Earlier quoted context omitted.

There was a time when American corporations discovered that financial services were more profitable than manufacturing. The biggest division of GM was GMAC. The "profits" were at least partially fraudulent -- division managers cooking the books in order to make their numbers. I seem to recall that some of them went to prison.

Multiple companies have turned into glorified financial firms with their core product becoming auxillary. Look at airline credit cards, Starbucks loyalty cards, Block's Bitcoin repository, AMZN investing in Rivian and so on.

Starbucks is a terrible example. That's like claiming the Costco membership makes the Costco retail business the auxillary. Or that Kroger/CVS/Walgreens membership/rewards cards do the same for those retail businesses (when in fact all they do is drive higher rates of return visits and higher sales).

The Starbucks business remains almost entirely their retail service business.

Re: What Happened to GE? (2021)

#45
post #26

Earlier quoted context omitted.

Wasn't Welch the one who was using "sack 10% of the managers each year" as a strategy? That one was obviously long-term stupid; I can see it being healthy for maybe a cycle or 2, but after that it would just kill off all the intangibles of management. At some level, every company relies on a culture of people doing the right thing to thrive over the long term. Although I do think that it is a mistake to just pin blam…

Your context is that US manufacturing was uncompetitive by the early 1970’s? Gonna need to back that one up.

* Becoming unproductive from the 1970s. The difference is one of velocity rather than location. If we're talking "global manufacturing excellence" the trends have been favouring Asia for a while.

See also https://wtfhappenedin1971.com/ where a bunch of important changes are showcased. Modern management styles that aren't good make a lot of sense sense when considering a lot of those graphs. Financial shenanigans have a lot more payoff than manufacturing, and manufacturing gets harder as the energy squeeze happens.

Re: What Happened to GE? (2021)

#46
I worked at GE for a bit when I was in college right at the end of Jack Welsh's tenure. The bizarre culture blew my mind and in a big way steered me away from pursuing a career at big businesses.

It was at the height of the 6 sigma management craze. I had 8 managers between me and the CEO. All of them were pitted against each other in a race to climb the corporate ladder. Internal competition wasn't the fundamental problem. It was how it created a culture of backstabbing in order to hit KPI targets. Managers would intentionally withhold important information from each other or hold back projects just to make their own quarterly reports look good. The general idea was you did a 2 year run at GE, climb as quickly as possible, then leave to pursue a consultant career teaching other companies the GE system of management.

The culture was driven from the top down by Jack. It looked good on paper but was eating away at the company's longevity.

The pinnacle example of the corrosive culture was when a female manager sent one of my female coworkers home because she wasn't wearing pantyhose. She pulled her into her office to explain how GE is a "dog-eat-dog" world, and women in particular need to act and dress a certain way to get ahead. And she wasn't wrong. Everyone was hyper focused on conforming to "the culture" driven ultimately by the quarterly reports, at the expense of all else. It was surreal with many parallels to a personality cult with Jack at the top.

Strangely, I enjoyed working there and seeing how the sausage got made. But OMG, if GE didn't fail, I would have lost my faith in true meritocracy... not to mention a bit of humanity.

Re: What Happened to GE? (2021)

#47

I sometimes wonder if there is a single group of advisors, probably from the financial institutions, that gives advise to CEOs periodically, and then they just follow along to build a trend.

Isn't that the actual function of (big-brand) consultants? They roam from company to company, sharing current "best" practices, and tout that as one of the advantages of hiring consultants.

Re: What Happened to GE? (2021)

#48
post #8

Earlier quoted context omitted.

There was a time when American corporations discovered that financial services were more profitable than manufacturing. The biggest division of GM was GMAC. The "profits" were at least partially fraudulent -- division managers cooking the books in order to make their numbers. I seem to recall that some of them went to prison.

Multiple companies have turned into glorified financial firms with their core product becoming auxillary. Look at airline credit cards, Starbucks loyalty cards, Block's Bitcoin repository, AMZN investing in Rivian and so on.

Even technology feels a little bit like that. Anybody with moderate success - either as a founder or leader at a successful startup - seems to turn into an investor. Over time, the industry turned into an inverted pyramid with more money managers than operators. 2% management fees are easy money, and 20% of gains encourages gambling. So much capital burning a hole in the pockets of novice investors drove bad investments, and ultimately the most recent financial downturn happened as LPs wised up.

We glorify operators who keep operating - such as Elon, Zuck, and Bezos - but, few people seem to do it.

Long live the operators.

Re: What Happened to GE? (2021)

#49

I worked at GE for a bit when I was in college right at the end of Jack Welsh's tenure. The bizarre culture blew my mind and in a big way steered me away from pursuing a career at big businesses. It was at the height of the 6 sigma management craze. I had 8 managers between me and the CEO. All of them were pitted against each other in a race to climb the corporate ladder. Internal competition wasn't the fundamental p…

I forgot to mention... it was a HUGE deal when Jack came to visit a local GE subsidiary. Like Tom Cruise or the President visiting. People kinda worshipped him. He was Elon Musk for his day... but without social media or a focus on innovation.

Re: What Happened to GE? (2021)

#50
GE exported a lot of the Welch insanity. Anyone unfortunate enough to be forced into Six Sigma training will attest to the agony. This was through their own and licensed training orgs, their people who left to run other companies, and this guy, a sort-of Erdős-for-business that spread a lot of the frobozztik into other C-level offices. (No idea how much of it he came up with.)

https://money.cnn.com/magazines/fortune/fortune_archive/2007...

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