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Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It

justinvincent.com

31–40 of 166 posts

Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It

#31

Worth mentioning is Yelp's long (alleged) history of using review filtering as a de facto racket to 'encourage' businesses to sign up for their paid services. A company I used to freelance for found that after they stopped paying Yelp for a premium account, they started seeing more negative reviews and a number of their positive reviews were filtered out. They got almost daily phone calls from Yelp marketing types es…

I can confirm that they still do this, my barber shop says they get hassled all the time.

Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It

#32
post #22

1995 Q: How can you verify the quality of a ? A: Ask your . 2009 Q: Same question. A: Don't need no stinkin' people. We have the internets! 2012 Q: Internet solution doesn't work. How do we fix it? A: Use the 1995 solution.

The Internet should not replace the 1995 solution. You should always use a hybrid approach.

If a friend recommends Avengers Assemble, I go see it. If I end up at the cinema out of boredem, I'll let imdb help me.

I want some website to come along which solves this for me, and neither Facebook nor Hunch nor IMDB do really.

Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It

#34
post #12
post #5

Earlier quoted context omitted.

> Surely Yelp can pick up on a continuous, consistent pattern of negative reviews. But a continuous, consistent pattern of one-shot negative reviews is also not particularly difficult for a competing business (or anyone with a grudge) to reproduce. This is a hard problem, and I don't think the credit check-style identity verification questions suggested in the post are going to solve it. For one thing, I think an ove…

Why would they find it creepy? You wouldn't need to say your using credit history. It would be as simple as asking the user a question "Please validate your a real person by answering these few questions". As far as the user is concerned it's just a few questions and answers.

Have you seen the questions they use? They range from "which of these addresses have you previously lived at" to "which of these companies do you have a loan with" to "how much is your loan payment" among others. They're pretty creepy and made even more so by the fact that these are the same questions you answer to prove your identity to, say, the credit bureaus or your creditors. It's not the sort of stuff one should be answering lightly.

Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It

#35
Honestly the author is over thinking his solution to the problem. The way to solve this problem is to give people the option of viewing reviews that Yelp believes are of dubious origin. Add another section to the reviews page, and let the users decide how to process the extra information but frame it as possibly being untrustworthy with an explanation of why it was tagged as untrustworthy.

Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It

#36

I don't know if he's just being coy by saying this is an accident on Yelp's part. The actual reviews are here: http://www.yelp.com/biz/royal-transportation-moving-and-stor... . It's pretty obvious there is something fishy about the unfiltered reviews. Each reviewer first left a one line review "Amazing!!! one of a kind..one of the best sushi place" and "the best of the best" before their very detailed, glowing review…

Damn, I never new there was a CAPTCHA.

really really really makes me suspicious. Just did a check to make sure that google does not integrate yelp reviews (it does not) since that is what I mostly use.

also worth noting that "bob" liked the company so much he cross-posted his review to google.

Rather interesting to see his google review history, as long as we are speculating . . .

http://maps.google.com/maps/user?uid=213714492309658467573&#...

_____

edit: also a bit of fun to compare these two reviews:

http://www.mymovingreviews.com/movingreviews/myself-and-my-f...

http://www.yelp.com/biz/royal-transportation-moving-and-stor...

Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It

#37

Worth mentioning is Yelp's long (alleged) history of using review filtering as a de facto racket to 'encourage' businesses to sign up for their paid services. A company I used to freelance for found that after they stopped paying Yelp for a premium account, they started seeing more negative reviews and a number of their positive reviews were filtered out. They got almost daily phone calls from Yelp marketing types es…

"Worth mentioning is Yelp's long (alleged) history of using review filtering as a de facto racket to 'encourage' businesses to sign up for their paid services."

EXTREMELY worth mentioning. If you've yelped Yelp, so to speak, you know to take their recommendations with a grain of salt and then some. Caveat emptor.

While I'm on the topic, the idea of a single company managing reputation for any given space is silly beyond words. Downright moronic, even.

Reputation is an aggregation of multiple opinions. No aggregating entity can aggregate without their aggregating principle spinning the results. Yelp is notorious for a corrupt and indeed outright criminal aggregating principle -- "we'll suppress bad reviews if you pay us and good reviews if you don't" -- but the same is true for any aggregator, whether they're aggregating based on good principles or bad, because aggregation is a form of authorship. I mean look at Hacker News vs Reddit vs Digg vs Slashdot. They all aggregate, and each has a distinctive voice.

Because of this, yes, Yelp is a useful resource, but no, don't use it for a serious purchase without going on Google. If you use Google and Yelp, you're at least polling multiple sources, so you're doing something which can access the fundamental aggregating dynamic which powers reputation in the first place. A single point of failure for reputation is a contradiction in terms!

Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It

#38
post #30
post #9

It would be interesting to see a crowd-sourced recommendation site based only on positive recommendations. Something like a Net Promoter score to tell me where is good. i.e. you can only leave feedback for a place if you would actually recommend it to someone. Every business can have bad days, and a negative review can put a prospective customer off even if actually 99% of the time that's a good business. This isn't…

Personally, I use the negative reviews much more than the positives. Especially on business reviews on Angie's List or book reviews on Amazon, I get a lot more info from the negatives. The company itself is usually able to tell me the positives. I don't let a few negatives rule out my business, but it allows me to compare more accurately between alternatives.

If I'm in planning mode and I don't know where I should go eat burgers on Friday, I don't want to know where _not_ to go, I want to know where I should go.

Of course, if I want to look a specific place or product, pos and neg reviews are useful.

Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It

#39
post #31

Worth mentioning is Yelp's long (alleged) history of using review filtering as a de facto racket to 'encourage' businesses to sign up for their paid services. A company I used to freelance for found that after they stopped paying Yelp for a premium account, they started seeing more negative reviews and a number of their positive reviews were filtered out. They got almost daily phone calls from Yelp marketing types es…

I can confirm that they still do this, my barber shop says they get hassled all the time.

Well, there goes my ability to trust Yelp reviews as impartial.

But if I don't trust the reviews, Yelp effectively degrades into a complicated remix of Google Maps.

Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It

#40
I have a friend that works as a veterinarian. Yelp called his business often to try to get an advertising deal. After he declined, many of his 5 star reviews disappeared from the site. After losing a lot of business, he signed up for the advertising. The next day all of the 5 star reviews returns. This was just a few months ago.
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