Worth mentioning is Yelp's long (alleged) history of using review filtering as a de facto racket to 'encourage' businesses to sign up for their paid services. A company I used to freelance for found that after they stopped paying Yelp for a premium account, they started seeing more negative reviews and a number of their positive reviews were filtered out. They got almost daily phone calls from Yelp marketing types es…
Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It
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Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It
#321995 Q: How can you verify the quality of a ? A: Ask your . 2009 Q: Same question. A: Don't need no stinkin' people. We have the internets! 2012 Q: Internet solution doesn't work. How do we fix it? A: Use the 1995 solution.
If a friend recommends Avengers Assemble, I go see it. If I end up at the cinema out of boredem, I'll let imdb help me.
I want some website to come along which solves this for me, and neither Facebook nor Hunch nor IMDB do really.
Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It
#33If you're not a customer, you're the product.
Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It
#34Earlier quoted context omitted.
> Surely Yelp can pick up on a continuous, consistent pattern of negative reviews. But a continuous, consistent pattern of one-shot negative reviews is also not particularly difficult for a competing business (or anyone with a grudge) to reproduce. This is a hard problem, and I don't think the credit check-style identity verification questions suggested in the post are going to solve it. For one thing, I think an ove…
Why would they find it creepy? You wouldn't need to say your using credit history. It would be as simple as asking the user a question "Please validate your a real person by answering these few questions". As far as the user is concerned it's just a few questions and answers.
Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It
#35Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It
#36I don't know if he's just being coy by saying this is an accident on Yelp's part. The actual reviews are here: http://www.yelp.com/biz/royal-transportation-moving-and-stor... . It's pretty obvious there is something fishy about the unfiltered reviews. Each reviewer first left a one line review "Amazing!!! one of a kind..one of the best sushi place" and "the best of the best" before their very detailed, glowing review…
really really really makes me suspicious. Just did a check to make sure that google does not integrate yelp reviews (it does not) since that is what I mostly use.
also worth noting that "bob" liked the company so much he cross-posted his review to google.
Rather interesting to see his google review history, as long as we are speculating . . .
http://maps.google.com/maps/user?uid=213714492309658467573&#...
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edit: also a bit of fun to compare these two reviews:
http://www.mymovingreviews.com/movingreviews/myself-and-my-f...
http://www.yelp.com/biz/royal-transportation-moving-and-stor...
Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It
#37Worth mentioning is Yelp's long (alleged) history of using review filtering as a de facto racket to 'encourage' businesses to sign up for their paid services. A company I used to freelance for found that after they stopped paying Yelp for a premium account, they started seeing more negative reviews and a number of their positive reviews were filtered out. They got almost daily phone calls from Yelp marketing types es…
EXTREMELY worth mentioning. If you've yelped Yelp, so to speak, you know to take their recommendations with a grain of salt and then some. Caveat emptor.
While I'm on the topic, the idea of a single company managing reputation for any given space is silly beyond words. Downright moronic, even.
Reputation is an aggregation of multiple opinions. No aggregating entity can aggregate without their aggregating principle spinning the results. Yelp is notorious for a corrupt and indeed outright criminal aggregating principle -- "we'll suppress bad reviews if you pay us and good reviews if you don't" -- but the same is true for any aggregator, whether they're aggregating based on good principles or bad, because aggregation is a form of authorship. I mean look at Hacker News vs Reddit vs Digg vs Slashdot. They all aggregate, and each has a distinctive voice.
Because of this, yes, Yelp is a useful resource, but no, don't use it for a serious purchase without going on Google. If you use Google and Yelp, you're at least polling multiple sources, so you're doing something which can access the fundamental aggregating dynamic which powers reputation in the first place. A single point of failure for reputation is a contradiction in terms!
Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It
#38It would be interesting to see a crowd-sourced recommendation site based only on positive recommendations. Something like a Net Promoter score to tell me where is good. i.e. you can only leave feedback for a place if you would actually recommend it to someone. Every business can have bad days, and a negative review can put a prospective customer off even if actually 99% of the time that's a good business. This isn't…
Personally, I use the negative reviews much more than the positives. Especially on business reviews on Angie's List or book reviews on Amazon, I get a lot more info from the negatives. The company itself is usually able to tell me the positives. I don't let a few negatives rule out my business, but it allows me to compare more accurately between alternatives.
Of course, if I want to look a specific place or product, pos and neg reviews are useful.
Re: Yelp, You Cost Me $2000 by Suppressing Genuine Reviews. Here’s How You Fix It
#39Worth mentioning is Yelp's long (alleged) history of using review filtering as a de facto racket to 'encourage' businesses to sign up for their paid services. A company I used to freelance for found that after they stopped paying Yelp for a premium account, they started seeing more negative reviews and a number of their positive reviews were filtered out. They got almost daily phone calls from Yelp marketing types es…
I can confirm that they still do this, my barber shop says they get hassled all the time.
But if I don't trust the reviews, Yelp effectively degrades into a complicated remix of Google Maps.