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Amazon allegedly resells damaged books

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Re: Amazon allegedly resells damaged books

#61

I guess I believe it's possible, but I've ordered hundreds of books off Amazon for going on 25 years now, and I've never not gotten books in the condition I paid for. It feels like it would be a weird and ineffective scam for them to pull, not exactly lucrative and pretty easy to get caught on. As I say, possible, but weird if true.

These appear to be books printed by Amazon directly, so not all book sales would be affected.

Re: Amazon allegedly resells damaged books

#62
post #36

Yes. I purchased The Capital by Karl Marx for my son; at least 5% of the pages were blank.

Ironically, that ended up teaching him an important lesson about capitalism.

It taught him not to waste ink, and to use his imagination.

Re: Amazon allegedly resells damaged books

#63

I guess I believe it's possible, but I've ordered hundreds of books off Amazon for going on 25 years now, and I've never not gotten books in the condition I paid for. It feels like it would be a weird and ineffective scam for them to pull, not exactly lucrative and pretty easy to get caught on. As I say, possible, but weird if true.

I just ordered books from Amazon for the first time and one of the new books had a tear.

Re: Amazon allegedly resells damaged books

#64
The realities of a warehouse operation make this inevitable (I’ve run an 8-figure/yr online distributor). Amazon cannot take the customer’s word on return condition. Folks just click “damaged” to get a refund and Amazon has to have warehouse workers, not professional book inspectors, receive the returns and note their condition.

This is good enough since someone buying the used copy can also return it if they disagree.

Re: Amazon allegedly resells damaged books

#65
post #54

If you care about the condition of books you buy, don't buy from Amazon. They'll throw a $100+ hardcover in a lightly padded envelope and chuck it around. Or they'll put it in a box with some other random item and a few inflatable shipping bags, but not enough to keep things from shifting around freely.

Their packing has gotten comically bad, particularly for sensitively items like books and such. I've greatly reduced my Amazon buying over the years due to issues with damaged items, and lately, Amazon is getting more aggressive about discouraging returns. But I'm not going to pay $30+ for a new hardcover that comes damaged and covered with dirt and grime.

I ordered a gallon of urethane and they just stuck it in a comically large box with no padding. Miracle it didn't break all the way open in shipping.

Edit: They also tried to send a replacement, marked it as undeliverable, and charged me for it. I don't think Amazon was always this bad.

Re: Amazon allegedly resells damaged books

#66
post #36

Yes. I purchased The Capital by Karl Marx for my son; at least 5% of the pages were blank.

Ah, now we see the violence inherent in the system.

And the consequences of not paying workers enough and not letting them relieve themselves in anything but Coke bottles.

Shoddy, on-demand print operators of the world unite!

Re: Amazon allegedly resells damaged books

#67
post #24

Earlier quoted context omitted.

I received a book that had been written all over, full of notes and scribbles... it was sold as "new". I complained, and they sent another. That too was scribbled all over, notes on every page. The book wasn't that expensive, I was a bit annoyed, but it's a rounding error to me, so I just ordered another thinking no way would this happen again, and because I did need it quicker than I cared to go through the service…

And that's just the immediately visible problems. In some product categories it's difficult to find a single product where the description doesn't outright lie about features or quality, and the only way to tell is the price. Louis Rossmann recently tested some of the highest-rated fuses sold on Amazon. It took over 8A to blow a 2A fuse. By now I only order there if I can't find a more local alternative, the only rem…

those are great fuse they don't blow up like the one they replaced!

5 stars, would burn again

Re: Amazon allegedly resells damaged books

#68
post #24

Earlier quoted context omitted.

I received a book that had been written all over, full of notes and scribbles... it was sold as "new". I complained, and they sent another. That too was scribbled all over, notes on every page. The book wasn't that expensive, I was a bit annoyed, but it's a rounding error to me, so I just ordered another thinking no way would this happen again, and because I did need it quicker than I cared to go through the service…

And that's just the immediately visible problems. In some product categories it's difficult to find a single product where the description doesn't outright lie about features or quality, and the only way to tell is the price. Louis Rossmann recently tested some of the highest-rated fuses sold on Amazon. It took over 8A to blow a 2A fuse. By now I only order there if I can't find a more local alternative, the only rem…

Wow, 8A to blow a 2A fuse? That's 4x the value!

Re: Amazon allegedly resells damaged books

#69

I guess I believe it's possible, but I've ordered hundreds of books off Amazon for going on 25 years now, and I've never not gotten books in the condition I paid for. It feels like it would be a weird and ineffective scam for them to pull, not exactly lucrative and pretty easy to get caught on. As I say, possible, but weird if true.

Based on the author's comment, I'm guessing these are print-on-demand books that were damaged during or right after the printing process, so if you are ordering non print-on-demand books your experience might not be as relevant

Re: Amazon allegedly resells damaged books

#70
post #45

Who returns books?

If there's a problem with it, why wouldn't you return it?

I have an acquaintance with this elitist, pseudo-ethical rich guy syndrome where he refuses to ever return things because some buyer or some investor somewhere might lose money. So, either he lacks standards or doesn't value money. Either way, this attitude facilitates both gamification of chicanery and shoddiness by laziness to reach peak blank, miscut books and Xboxes swapped with bricks and concrete.
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