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Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

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Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#391

Earlier quoted context omitted.

> Google response isn't correct but everyone here has there hands a bit dirty. Storing 237 Tb on an unlimited server - the individual clearly knew they were taking advantage of a system and probably should have been ready for some kind of remedy. Google clearly made a mistake in offering an "unlimited plan" so it makes perfect sense that they're going to discontinue it, and offer 60 days before the data becomes read…

Yeah usually the thing about deadlines is that you should communicate them as harshly as possible, then let them slip when they do arrive. I.e. they want people off the service voluntarily and deal with the tiny fraction that refuses.

> Yeah usually the thing about deadlines is that you should communicate them as harshly as possible, then let them slip when they do arrive.

Is this not exactly what has happened? He was clearly threatened harshly, and... the data isn't yet deleted?

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#392
It's very hard for me not to initially reinterpret headlines such as these as "person stupidly doesn't take care with important personal property and loses it."

That doesn't mean the other party in these stories isn't at fault in some way, but we're about a decade past the point where anyone should consider a single online copy of something, regardless of where it is, as safe from problems (of which there are many possible).

That probably marks me as jaded. I know it's just the journalist reframing the story in a way to draw the interest of the average reader and the underlying problem is still relevant, but I think it actually does the opposite for me. I wonder how many others feel the same?

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#393

Earlier quoted context omitted.

Crisis (!?) is a bit dramatic. Google response isn't correct but everyone here has there hands a bit dirty. Storing 237 Tb on an unlimited server - the individual clearly knew they were taking advantage of a system and probably should have been ready for some kind of remedy.

Also they've been giving out these warnings for months. I'm sympathetic to the guy with the seemingly abusive legal actions from Fox but this storage problem did not just spring from nothing into the final crisis stage. We had to move a bunch of data off gdrive too, which did little for our opinion of Google's business customer support and was a PITA I didn't need, but the first warnings were in 2002 some time and we…

>>Also they've been giving out these warnings for months.

That's not true though. They've been telling him that his account is in read-only state. Literally no mention anywhere is made about deletion of the account or data in it, until that very last email which gives him 7 days to move his data(which is unreasonable).

If they said 6 months ago "your account is entering a read only state, if you don't go below your quota it will get deleted in 180 days" I'd consider this entire post to be a waste of space - but that's not what happened, and I'm very sympathetic to his situation.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#394
post #24

People really need to understand that Google is a garbage company that can't be relied on for anything. I've spent years as a consultant, and several more in the startup world, and I'd rather host all my content in us-east-1 than rely on google. * I've had customers get their cloud accounts shut down for a literal three cent billing error, * I've seen people who use Google for advertising pay thousands of dollars and…

Is it really better with other cloud providers? Genuine question. I personally never faced terrible issues like the one described, it’s always difficult to understand if it is really a GCP problem and not a general cloud problem.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#395

Earlier quoted context omitted.

Wait what? I'm a confessed ignoramus but this does not make sense to me. Encrypted data is bits and bytes like everything else. You can compress it. (Maybe not as well as unencrypted text, but still.)

Encrypted data is highly random, and a compression ratio would be close to 1. So yeah- technically you can run a compression algorithm over it, but it won't help much

OK gotcha. Close to, but not exactly 1 because patterns appear even in randomness.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#396
post #374

Earlier quoted context omitted.

> The actual headline is slightly less inflammatory: "Google Promises Unlimited Cloud Storage; Then Cancels Plan; Then Tells Journalist His Life’s Work Will Be Deleted Without Enough Time To Transfer The Data" Correct. 7 days is not enough time to stream >200TB of data, let alone find a place to stream it to. This puts a human being in a crisis position. He doesn't need to just find someone willing to store his data.…

"Correct. 7 days is not enough time to stream >200TB of data, let alone find a place to stream it to. This puts a human being in a crisis position." Agreed that this is a crisis but it is not impossible. You can use 'rclone' - running on your own system or hosted elsewhere - to move data between cloud providers. You don't rely on your own bandwidth - they talk directly to one another: rclone gdrive:blah s3:some/bucke…

This still requires Google Drive be able to serve your 237 TB at over 3 gbps for the full 7 days. In my experience this is not the case with cloud storage offerings.

This guy realistically had plenty of time to figure it out without a fancy transfer method though. The real problem is they don't want to pay $$$ for somewhere else to host the files and have now reached the point it has become a problem.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#397

Earlier quoted context omitted.

Unlimited means unlimited. Too often what gets lost in the phrase "edge case" is that there's a human being on the other end. They should do the decent thing and work with him and anyone else storing more data than can be practically downloaded to come up with a workaround or extension. Imagine if your bank closed your account and forfeited your money because they couldn't dole it out to you fast enough.

Unlimited does. And it should. But if its your "lifes work" i would assume the value there is more than just the cost of storage. That the person storing it would have thought about ownership and egress options a bit further out. Like i use workspace for all sorts of stuff. But its google, they can and may just axe your account for any reason. So i have backups of all things at all times and worst case, i just move m…

If you read the article you will learn that he did have a backup, but it is currently in the FBI’s hands. He wasn’t relying solely on google.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#398
post #24

People really need to understand that Google is a garbage company that can't be relied on for anything. I've spent years as a consultant, and several more in the startup world, and I'd rather host all my content in us-east-1 than rely on google. * I've had customers get their cloud accounts shut down for a literal three cent billing error, * I've seen people who use Google for advertising pay thousands of dollars and…

> company that can't be relied on for anything Any cloud service can't be relied on for anything. There is no law for mandatory backing up cloud content and no guarantees your data will not be lost. Buy HDDs while they still are available and do the back up yourself.

The journalist had nearly 500 TB of data to store.. getting that much local storage could be prohibitively expensive. That's sort of the whole selling point of cloud services.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#399

Earlier quoted context omitted.

> I mean 237 TB of data is an excessive amount of data. If it's excessive, then Google shouldn't have offered an unlimited data plan. They could have called it a 100 TB plan, but they chose to call it unlimited to make it sound better and then canceled it once people took them up on the offer. Regardless of whether that kind of action is legal, it's a shady business practice. For that matter, there's nothing wrong wi…

They offered it for 10 years and then probably realized that people were taking advantage of the position and then tried to phase it out. Most likely with a lot of warning beforehand. I have a tough time believe that they didn't give any warning and then kicked them off the service.

> taking advantage

It was unlimited. If they didn't want it to be unlimited, it should have had a limit on it.

Re: Google Promises Unlimited Storage; Cancels; Tells Journalist Life's Work Deleted

#400
post #231

Earlier quoted context omitted.

It has just seemed like people are big fans of the "free, unlimited" plans here. I use a provider that is pay-per-usage personally, which seems more sustainable. Support is part of the cost that is rolled into that pay-per-usage fee IMO.

I've worked at multiple places that unfortunately paid for CF services (and support), and have consistently had trouble with them. And that doesn't include just general CF service instability for end users.

Ditto. We got locked into a long-term Cloudflare contract and regretted it immensely. So much stuff that’s beta quality, broken promises, terrible support. Looks great on the surface, until you need to actually rely upon it.
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