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Problems on the Galaxy Store

forum.developer.samsung.com

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Re: Problems on the Galaxy Store

#81

Post by old_bayes »

jdietrich wrote: post #22

I can't comment on the competence (or otherwise) of the Galaxy Store review process, but charging up-front for a mobile app is nearly always a mistake. You'll nearly always do better with a "free" app and one or more in-app purchases to unlock the full functionality, even if the "free" version is a very limited demo. I know that some people are instinctively repulsed by such a model, but there are good reasons why us…

I agree, one of Spotify's big early successes was embracing a Freemium model before other apps did. Really helped establish a userbase.

Re: Problems on the Galaxy Store

#82

Post by jrockway »

ishanjain28 wrote: post #28
Wowfunhappy wrote: post #25

Earlier quoted context omitted.

I wish paid apps had a 24-hour return window or something like that. It feels like it would be a win-win for everyone, as users would feel more comfortable taking a chance on paid apps. I vaguely remember the Google Play Store (before it had that name) having something like this, never understood why they got rid of it. They must have concluded it made the store less profitable, but I wonder what data they were looki…

Play store still has this and the return window is 15 minutes. A refund button will appear on the application page in play store if you uninstall the app within the 15 minute period after purchasing. Apple on the other hand unfortunately has nothing like that. If you want refund, You have to go through the hassle of creating a ticket and they may refuse to refund for whatever reason.

I think the workaround in the Apple community is to make the app free, and then have an in-app purchase for the full version. This often has a free trial.

As an example, I recently tried a sleep tracking app. It is a subscription service but has a 1 week free trial. I tried it for a few nights, hated the mechanics of making it work, so I canceled the free trial and uninstalled the app. $0 spent on a paid app, completely supported by Apple.

It should be something available by default, but the workarounds seem pretty widespread. The advantage of this approach is that many developers offer "pay per month" or "pay a lot once" for their paid apps. The user can choose which one they like better.

Re: Problems on the Galaxy Store

#83

Post by CWuestefeld »

jdietrich wrote: post #22

I can't comment on the competence (or otherwise) of the Galaxy Store review process, but charging up-front for a mobile app is nearly always a mistake. You'll nearly always do better with a "free" app and one or more in-app purchases to unlock the full functionality, even if the "free" version is a very limited demo. I know that some people are instinctively repulsed by such a model, but there are good reasons why us…

I would be willing to go with this IFF the cost to activate the app were disclosed up front. But in my experience, it never is. (On Google's store you'll typically see some fine print saying "in-app purchases from $0.50 to $20.00", which tells me very little.)

The intention seems to be to get me hooked before I can invoke any judgment calls. I've had similar experiences with car salesman.

The bottom line is that I'm not willing to begin the experience/transaction without a clear idea of what the final outcome might be.

Re: Problems on the Galaxy Store

#84

Post by gizmo686 »

jdietrich wrote: post #22

I can't comment on the competence (or otherwise) of the Galaxy Store review process, but charging up-front for a mobile app is nearly always a mistake. You'll nearly always do better with a "free" app and one or more in-app purchases to unlock the full functionality, even if the "free" version is a very limited demo. I know that some people are instinctively repulsed by such a model, but there are good reasons why us…

I think free-to-play games have ruined this model for everyone. Now people see "in-app purchase" and immediately associate it with "paying for every interaction" instead of "one-time payment to purchase full functionality "

Re: Problems on the Galaxy Store

#85

Post by graftak »

zare_st wrote: post #76
freedomben wrote: post #52

Earlier quoted context omitted.

Agreed. I think they started it because people would grab a paid app for a one-time need and then return it after using. I saw this happen a couple times with an app that identified plants from a picture, another that scanned and removed apps that show full-screen ads, and a couple others, so the use case makes sense. But still I think it's a mistake because 15 mins is not enough time to know if the app is going to w…

If someone is good with using it just once he wouldn't pay anyway. A 1 day return period should be enough. Once you return the product you cannot trial it again without purchase.

That might hurt game sales fundamentally if they can be completed within that time frame.

If there’s gonna be a short timer it should start the moment the app is first opened instead of the purchase time.

Re: Problems on the Galaxy Store

#86

Post by joshuaissac »

marcosdumay wrote: post #64
joshuaissac wrote: post #36

Earlier quoted context omitted.

> Yes, on the most recent Android, there is no monopoly. > On anything else, it's there. Alternative app stores for Android have existed for a long time. Samsung Galaxy Store, Amazon, Huawei AppGallery, F-Droid, Aptoide, etc. They are also available for older versions of Android.

And Android never let them work properly.

It has been working for over a decade. All you have to do is install the third-party app store's APK, and give that app permission to install or update apps.

Re: Problems on the Galaxy Store

#87

Post by Wowfunhappy »

graftak wrote: post #85
zare_st wrote: post #76

Earlier quoted context omitted.

If someone is good with using it just once he wouldn't pay anyway. A 1 day return period should be enough. Once you return the product you cannot trial it again without purchase.

That might hurt game sales fundamentally if they can be completed within that time frame. If there’s gonna be a short timer it should start the moment the app is first opened instead of the purchase time.

Just give games and applications different rules. They're both software, but one is an artistic work, and one is a tool.

Re: Problems on the Galaxy Store

#88

Post by toast0 »

stronglikedan wrote: post #47
darkerside wrote: post #44

Earlier quoted context omitted.

This is a big part of the success of Prime. They exceeded expectations on the returns process for long enough that people got used to it and came to expect it. Waiting for the inevitable rug pull...

> inevitable rug pull I don't think it's inevitable. If it hasn't happened by now, it likely won't happen. An entire industry has sprung up around Prime returns. E.g., HOTBINS.

Well, it's not a rug pull, but the slide towards uncurated garbage makes prime less useful than it once was. When I find myself shopping at Walmart to get the value of their curation, I have to wonder about how Amazon has changed.
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