Earlier quoted context omitted.
That’s a strange statement because I definitely canceled my subscription as a result of the happenings. This very public battle confirmed for me how misaligned OpenAI is with the originating charter and mission of its nonprofit. And I didn’t want to financially contribute towards that future anymore. I guess my subscription didn’t count as a customer.
This happens to me frequently. When I report an obvious problem in some service it is always the very first time that they've heard of it and no other customers seem to have the issue.
The other possibility is that they are lying to cover their ass, but they would never do that… right?