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Google Drive misplaces months' worth of customer data

theregister.com

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Re: Google Drive misplaces months' worth of customer data

#81

Post by refulgentis »

game_the0ry wrote: post #55

This is a royal fuck up. Anyone using any g cloud service better be suspect when using their services. Amazing how some folks can't get a job at google if they can't invert a binary tree. Perhaps hire folks with relevant skills rather than folks who can solve 2 leetcode mediums in under 45 mins?

That's not actually how it works, that's an ollllld viral article. Source: worked at google for 7 years, 2.8 gpa dropout from state school economics

EDIT: upvotes for reality-detached rant, upvotes for "you think you are The One" -2 for a polite concise reality.

Re: Google Drive misplaces months' worth of customer data

#83

Post by simonbarker87 »

__jonas wrote: post #10

I recently set up rclone to do nightly backups of my entire OneDrive to Dropbox, I feel pretty safe with this in terms of reliability, I find it unlikely that both services will catastrophically fail like this at the same time. Would recommend rclone to anyone, it has worked pretty consistently so far.

Does rclone allow you to do some kind of diff or are you literally copying the full contents of OD into DB?

I'm interested in doing something similar for our GD into DB or Backblaze but not if it's a full copy each day - we have 400GB in GD

Re: Google Drive misplaces months' worth of customer data

#84

Post by compiler-guy »

game_the0ry wrote: post #55

This is a royal fuck up. Anyone using any g cloud service better be suspect when using their services. Amazing how some folks can't get a job at google if they can't invert a binary tree. Perhaps hire folks with relevant skills rather than folks who can solve 2 leetcode mediums in under 45 mins?

This comment smells very much like you think you are The One. Or that The One is out there somewhere [1].

Bugs happen and this is a serious failure that Google needs to fix. But the idea that incompetents are doing the development or that Google hires puzzle solvers over technical talent is just not true.

1. https://rachelbythebay.com/w/2018/12/21/env/

Re: Google Drive misplaces months' worth of customer data

#85

Post by vasco »

mrweasel wrote: post #62

How does people even notice that their data has gone missing? I can barely find my own documents in the train wreck that is the Google Drive UI. Any document written by anyone else in the organization can generally be considered lost unless you have a direct link sitting in an email or bookmark.

It's really hard to make a file browser in 2023 with only about 100k employees, give them a bit of a break. Some things are just hard!

Re: Google Drive misplaces months' worth of customer data

#86

Post by Dylan16807 »

zelon88 wrote: post #63
happymellon wrote: post #59

Earlier quoted context omitted.

God, why are the choices so bad. I wouldn't trust Google with anything important these days. But Teams/SharePoint/OneDrive is so bad. I don't think that selfhosting is a great option for corporate, but Microsoft and Google are just shit.

> I don't think that selfhosting is a great option for corporate, but Microsoft and Google are just shit. Why? When corporations weren't capable of managing credit cards securely, PCI was created and all the lazy businesses were told to either do this correctly, or outsource it to someone who will. When corporations weren't capable of managing infrastructure, Cloud providers created an out and told all the lazy busin…

> still can't do this thing correctly

> and you can't pay to get it done correctly

Am I reading this right? You're blaming the business that is purchasing a service, for the provider's inability to provide it?

Re: Google Drive misplaces months' worth of customer data

#87

Post by picadores »

vasco wrote: post #85
mrweasel wrote: post #62

How does people even notice that their data has gone missing? I can barely find my own documents in the train wreck that is the Google Drive UI. Any document written by anyone else in the organization can generally be considered lost unless you have a direct link sitting in an email or bookmark.

It's really hard to make a file browser in 2023 with only about 100k employees, give them a bit of a break. Some things are just hard!

Cant have a pro in motion without a promotion point for it.. and it looks so good in the presentations. Useability? Function? Screw it.. it must look good in adds. Make all the things screenshot useable only.

Re: Google Drive misplaces months' worth of customer data

#88

Post by lonestar »

RobotToaster wrote: post #73

Is there any word if this is actively syncing deletions to local storage? I have my google drive synced to multiple computers which I assumed was enough...

I was hit by this. It looks like my laptop had not been syncing correctly for a couple months, then GDrive overwrote my local “My Drive” folder with the old cloud copy.

Re: Google Drive misplaces months' worth of customer data

#89

Post by Dylan16807 »

londons_explore wrote: post #38
causality0 wrote: post #30

Earlier quoted context omitted.

and some users are going to permanently lose data Why couldn't you write code to let users compare and choose which version of the data they want to keep?

You could... But writing and deploying a diffing tool for every different gsuite application is probably 6 months of work for a whole team... There are so many corner cases. What will the users do for 6 months waiting for their data to return?

"let users compare" doesn't require diffing tools. Worst case put the versions next to reach other.

Re: Google Drive misplaces months' worth of customer data

#90

Post by jacobyoder »

tiltowait wrote: post #66

I experienced different and in some ways more pernicious data loss with Google Drive several years ago: I was writing a novel, and Drive simply erased random paragraphs of text. Just poof, gone. I could find neither rhyme nor reason for it, either. Some had been edited in after the fact, while others were present in the original draft. All told, it equated to around 8K words over the course of the novel. Granted, you…

"but it will surprise no one to learn I never heard anything back"

(surprisingly?) ... I have colleagues that, even in 2023, will express genuine (not sarcastic shock) when a megacorp doesn't reply or provide decent support. I've only got a few, but the refrain will be something like "wow, I'm kinda surprised google's cloud support doesn't get back to us - sometimes for days. they've always had such a good reputation for support... i hope this is a blip".

It's as if they've only ever read marketing/sales leaflets, then really are genuinely surprised when things are 'normal' (meaning poor performance, non-responsive support, bad/wrong documentation, broken SDKs, data loss, etc).

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