Earlier quoted context omitted.
He went full-bore on commercialization, scale, and growth. He started to ignore the 'non-profit mission'. He forced out shoddy, underprovisioned product to be first to market. While talking about safety out one side of his mouth, he was pushing "move fast and break things", "build a moat and become a monopoly asap" typical profit-driven hypergrowth mindset on the other. Not to mention that he was aggressively fundrai…
chatgpt was under provisioned relative to demand, but demand was unprecedented, so it's not really fair to criticize much on that. (It would have been a much bigger blunder to, say, build out 10x the capacity before launch, without knowing there was a level of demand is known to support it.) Also, chatgpt's capabilities are what drove the huge demand, so I'm not sure how you can argue it is "shoddy".
Alternatively, you can restrict signups and do gradual rollout, smoothing out kinks in the product and increasing provisioning as you go.
In 2016/17 Coinbase was totally broken. Constantly going offline, fucking up orders, taking 10 minutes to load the UI, UI full of bugs, etc. They could have restricted signups but they didn't want to. They wanted as many signups as possible, and decided to live with a busted product and "fix the airplane while it's taking off".
This is all fine, you just need to know your identity. A company that keeps talking about safety, being careful what they build, being careful what they put out in the wild and its potential externalities, acting recklessly Coinbase-style does not fit the rhetoric. It's the exact opposite of it.