I know a few people who have donated kidneys (both to friends and strangers), and I find it admirable (and supererogatory). At the same time, I think this post demonstrates a kind of selective unawareness that I’ve seen members of the EA community demonstrate. A significantly less charitable summary of Scott’s situation is “our prospective kidney donor is newly-married high-stress professional with a history of SSRI…
We have a long waiting list for recipients, and we don't have an excess of donors to be picky with. Why are you assuming Scott was not "able to see" the explanation you laid out, when in all likelyhood that thought has crossed his mind (he's thought about this far more than you, a commenter who speculated that in 5 minutes)? Perhaps he thought of it, and decided saying it would be even meaner to the hospital... which…
I'd be even more charitable to them: it's not incompetency, but waste inherent in a bureaucratic process, which is a consequence of scale. Sure, it would be better if Scott was interviewed with someone dedicated and empowered, who could hear and verify the full story, understand the context. But there are only so many people able to do this and willing to accept responsibility for making a bad call - and healthcare system can't afford them anyway. The bureaucratic process focused on effectively minimizing false positives will introduce a lot of false negatives - but it's also much more streamlined and cheaper to run at scale. And sure, it sucks to be the one rejected by an effectively automated process[0], but it's better for everyone than not having any process at all.
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[0] - I maintain that bureaucracy is software running on a distributed system made of meat instead of networked silicon. It has the same dumb failure modes because it's the same thing.