Earlier quoted context omitted.
This was definitely not my first rodeo and I like to think I've done a good job in acting in good faith in future similar instances [1] for example. Every time I've reported something, the other side acts differently every single time. Sometimes they're friendly, sometimes they put out obvious traps ("prove it that you found HIPAA sensitive info"), and sometimes they're just thankful it didn't go worse. You gotta rea…
I get it. But as someone who has worked a lot of helpdesk and customer service roles in my life, all I can do is whinge. These departments clearly do not have the processes or experience to respond correctly, so the brunt of the pain is going to fall on inexperienced and overworked public servants whose whole job is to be harassed by citizens. So please be nice!
And fwiw, I've worked at a high volume help desk too.