Welcome to the future. Before too long this kind of bs will be an almost daily occurrence for most people who have to interact with businesses/institutions on the net. Highly automated inscrutable processes with hairtrigger banning logic and review paths that never lead to a human. Because the humans that survived the automation are too busy feeding the Algorithm to ever interact with the customers.
Super-corporations are now just the next rung down, adopting all the habits of their superior, but without the responsibilities.