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RIM reports Q4 miss; Balsillie resigns as director, CTO out

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Re: RIM reports Q4 miss; Balsillie resigns as director, CTO out

#21

Earlier quoted context omitted.

"First they ignore you, then they laugh at you, then they fight you, then you win." I find it incredible that RIM or their customers did do all of these things. In fact, a lot of the major phone companies did this, even Nokia and Microsoft.

This is the most important topic in this discussion and maybe the most topic for any startup or company in general. How do prevent your business from becoming obsolete? Is that even possible in the long run for IT firms? How about staying hungry or at least not becoming arrogant like RIM?

I think RIM also made the fatal mistake of focusing on their competition rather than their customers. Their response to the iPhone was to build a bunch of rather crappy touch-only devices. They responded to the iPad with the Playbook.

I suspect, if they survive, the playbook will be killed off as well as any phones resembling the iPhone.

Re: RIM reports Q4 miss; Balsillie resigns as director, CTO out

#22

Earlier quoted context omitted.

"First they ignore you, then they laugh at you, then they fight you, then you win." I find it incredible that RIM or their customers did do all of these things. In fact, a lot of the major phone companies did this, even Nokia and Microsoft.

This is the most important topic in this discussion and maybe the most topic for any startup or company in general. How do prevent your business from becoming obsolete? Is that even possible in the long run for IT firms? How about staying hungry or at least not becoming arrogant like RIM?

It doesn't matter. Everything dies.

You get hugely successful, defining a new product. You build a very effective business to capitalize on your product. The state you were operating in when you designed/built your product is by necessity baked into your business. Life, for a time, becomes Very Good.

But the world state changes. This is inevitable. You don't care — there's enough money in what you do so that changing your business just isn't rational. So you keep on keeping on, and your culture continues to grow in the direction allowed — fighting to keep the status quo, even as the rest of the world is moving on.

And then at some point, once the world state you built into your company (that has been profitable for you since day one) and the current world state diverge to the point that you can't even understand the change required, and you are going to be staring down obsolescence. There's nothing you can do. Your entire company is predicated on fitting a context that no longer exists. You can't understand what's happened, because to understand what has happened your company would have to be a very different company.

And you die.

Re: RIM reports Q4 miss; Balsillie resigns as director, CTO out

#23
post #7

Serious question: What viable options do they have besides being acquired?

The time for small course corrections has long since passed. The main option for them is to become smaller, and to do one thing well. Their perceived strengths are mobile messaging (BBM) and "security". If they became a software only company then they would be at the mercy of their (fickle) partners to get it deployed. When they are playing the hardware game then there is ferocious competition and you have to do a fu…

This. Android is posing a serious problem for businesses as people demand to BYO with phones that are a huge melting pot of unknown versions, vulnerabilities, levels of support for exchange, etc. They need to provide their stack as a virtualized system that can work on any Android handset and then have their own analogue of Google "experience" devices where they do the whole thing. They can make some serious hay out of guaranteeing updates, security and support which the Android vendors largely are either ignoring or failing at.

Re: RIM reports Q4 miss; Balsillie resigns as director, CTO out

#24
post #4

Witness failure: many people even 2 years ago said the co-CEO's need to either clean up shop or walk out... now that RIM's market is entirely ceded to Android/iOS... NOW they start shaking things up? Chances are, RIM will never be great again - they lost their edge, then sat on their hands for years living off yesterday's big hits. Question is, do they have anything that a acquiring company might find worth purchasin…

"The company also said that it will dial back efforts in multiple consumer markets and refocus its efforts on the enterprise market." -- I think this a smart move because they make business-oriented devices, not entertainment devices, but it might be too late.

Re: RIM reports Q4 miss; Balsillie resigns as director, CTO out

#25
RIMM made some major mistakes but was too arrogant as the market leader to take the competition seriously.

1) They Osborne'd their product line by prematurely showing off new products that weren't ready.

2) They tried to meet the iPad head-on in the consumer market by calling their device a Playbook but their strength is in enterprise. Thus the marketing message came out confused and having a pompous "Amateur hour is over" campaign sealed their own fate.

3) Repeated, worldwide BBM network failures that went on for extended periods of time, alienating its most loyal customers when RIMM needed them the most. This was their core competency and they neglected it. Having alternatives on competing phones like iMessage, WhatsApp etc didn't help.

Re: RIM reports Q4 miss; Balsillie resigns as director, CTO out

#26
post #4

Witness failure: many people even 2 years ago said the co-CEO's need to either clean up shop or walk out... now that RIM's market is entirely ceded to Android/iOS... NOW they start shaking things up? Chances are, RIM will never be great again - they lost their edge, then sat on their hands for years living off yesterday's big hits. Question is, do they have anything that a acquiring company might find worth purchasin…

"The company also said that it will dial back efforts in multiple consumer markets and refocus its efforts on the enterprise market." -- I think this a smart move because they make business-oriented devices, not entertainment devices, but it might be too late.

Remember that their whole consumer push wasn't because of a greedy desire to take Apple's cake, but instead because they saw Apple's success in the consumer market turn into success in the enterprise market. That CEO or CTO loves their iPhone or iPad, and soon and unsurprisingly their corporate policy adapts to embrace it.

Re: RIM reports Q4 miss; Balsillie resigns as director, CTO out

#27
post #3

Well blackbberry you were a tech company who refuse to innovate really I only see on of two possibilities become a android OEM or fail and get Google, Apple, or some other company to buy your name and patents. It's sad because they had plenty of time, but scoffed at ever lose the smartphone wars with such a significant lead.

I don't see how becoming an Android OEM can't be a win-win situation. Blackberry keep their brand and don't have an OS to maintain (maybe just a handful of Blackberry Android applications instead).

Re: RIM reports Q4 miss; Balsillie resigns as director, CTO out

#28

Earlier quoted context omitted.

"First they ignore you, then they laugh at you, then they fight you, then you win." I find it incredible that RIM or their customers did do all of these things. In fact, a lot of the major phone companies did this, even Nokia and Microsoft.

This is the most important topic in this discussion and maybe the most topic for any startup or company in general. How do prevent your business from becoming obsolete? Is that even possible in the long run for IT firms? How about staying hungry or at least not becoming arrogant like RIM?

[deleted]

Re: RIM reports Q4 miss; Balsillie resigns as director, CTO out

#29
post #4

Witness failure: many people even 2 years ago said the co-CEO's need to either clean up shop or walk out... now that RIM's market is entirely ceded to Android/iOS... NOW they start shaking things up? Chances are, RIM will never be great again - they lost their edge, then sat on their hands for years living off yesterday's big hits. Question is, do they have anything that a acquiring company might find worth purchasin…

"The company also said that it will dial back efforts in multiple consumer markets and refocus its efforts on the enterprise market." -- I think this a smart move because they make business-oriented devices, not entertainment devices, but it might be too late.

I don't think it's ever too late in a tech market as long as your company still has enough funds to launch and market one more product. After all, if you'd looked at pre-iEverything Apple a few years ago and claimed they would be the most valuable company in the world today, most people would have laughed.

That said, RIM clearly has an uphill struggle ahead of it. They need a smash hit, which means they need people with vision at the top. They have limited funds for repeated attempts, so unlike the Microsofts and Googles of this world they can't afford to keep throwing stuff at the wall until they find something that sticks. They've had a string of PR and management disasters in recent years, which matters far more to a business-based market than to consumers. And with the likes of Apple, Google, Microsoft and Amazon all now heavily invested in mobile technology and competing for most of the biggest market segments, it's going to be tough to find a niche that is small enough to make a defensible foothold and yet big enough to expand out into a serious player again.

My guess is that they need a new kind of device, some novel form factor or combination of features that creates or brings credibility to a whole new market the way Apple has done more than once. There are pain points with a lot of the current generation mobile devices, and in particular those devices that rely mostly or entirely on a touchscreen are always going to be primarily consumption devices, which means mobile content creation is an area with potential. RIM actually has a very good track record of, for example, combining real keys (albeit mini ones) with great displays (before the turkey that was the Torch, the half-height displays at the top of high-end Blackberry phones were pushing the resolution frontier long before Retina came along).

Another possibility, and one that is not mutually exclusive with the above, is that RIM could aim for a clean, professional, businesslike UI. Not everyone wants Facebook integration and iFart apps. Personally I don't even want those on my personal phone, and I certainly have no interest in having them in my business devices. On the other hand, I would love to have some mobile gear that started with basically nothing preinstalled except for an OS and comms tools, that had tools available to interoperate with whatever grown-up systems I want to in an easy and secure way, and that had an "app store" with professional software that did useful things. If the same organisation supplying that mobile gear also happens to provide useful back office products and native and/or web-based interfaces that let me talk to them from my desktop/laptop/other large-scale devices, so much the better. Again, RIM probably have more talent in-house in this sort of area than a lot of companies, if they can figure out how to harness it.

Oh, and if RIMM shares are at $500 in five years because they've cornered the "in-house cloud" market, someone please let me know so I can tell them where to send the cheque. ;-)

Re: RIM reports Q4 miss; Balsillie resigns as director, CTO out

#30
For RIM to come back, just having a new OS (BB 10) and shiny hardware is not going to be enough.

As an aside, Nokia, a company with similar brand recognition - albeit in a different market segment - is trying to claw back into the game is using Windows Phone 7 and Lumia 800, 900 series of phones. If I see this correctly, Nokia isn't betting on just the new hardware and Microsoft's OS (and financial muscle); they are also implicitly optimistic about Windows Marketplace and other content (XBox?) gradually becoming seamlessly available across it's product range. Content and services are the key; a decent piece of hardware and a decent OS should be agiven.

The reason I brought up this is that for RIM to make a comeback, they need to be able to offer something more than Apple is offering at the moment; that's the only way to entice users away from a platform they've invested in. In my opinion, the only company that can provide RIM with an edge in content and services is Amazon.

I wonder if RIM and Amazon can cut some sort of a deal. Amazon already makes a tablet that is fairly successful; the prospect of mobile phones with the Silk browser running on them, seems quite interesting.

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