I've worked with both feature branches and feature toggles, and while long lived feature branches can be painful to work with what with all the conflicts, they do have the advantage that problems tend to be uncovered and resolved in development before they hit production.
When feature toggles go wrong, on the other hand, they go wrong in production -- sometimes, as was the case here, with catastrophic results. I've always been nervous about the fact that feature toggles and trunk based development means merging code into main that you know for a fact to be buggy, immature, insufficiently tested and in some cases knowingly broken. If the feature toggles themselves are buggy and don't cleanly separate out your production code from your development code, you're asking for trouble.
This particular case had an additional problem: they were repurposing an existing feature toggle for something else. That's just asking for trouble.