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The Decline of Usability (2020)

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Re: The Decline of Usability (2020)

#91

It has taken me a least a year to learn the right gesture combination to close apps on iPhone 13. Many operations are very subtle. However, I seem to be far less bothered by modern usability than some others. My brain is hard wired for novelty it seems. I would not want to use Windows 2000 for example.

That sounds like a good thing. Apps should almost never be killed. The OS automatically kills suspended apps when it needs more ram

Re: The Decline of Usability (2020)

#92
post #2

The author mentions they reserve judgement about Mac OS because of lack of experience. But I would say the same decline is happening here. Especially Apple themselves seem infatuated with hiding things behind slow hover effects and way-too-subtle shades of grey. This is hurting discoverable portions of the interface, probably in the name of looking sleek, and once you have learned that something exists somewhere behi…

Or what about the scrollbar hiding automatically so its really hard to manualy grab the scrollbar handle and scroll with your mouse. Specially in long lists super annoying.

There's a setting to always show the scrollbars.

Re: The Decline of Usability (2020)

#93

Despite the gutting of desktop usability for the sake of being mobile compatible, many environments still have zero presence on mobile. Can I PLEASE have my fucking scrollbar back now? I once spent a lot of my time and the time and the time of a developer trying to find a setting because there was no indication that a window had more content (a checkbox) to scroll down to. Something that would have been obvious befor…

> I once spent a lot of my time and the time and the time of a developer trying to find a setting because there was no indication that a window had more content (a checkbox) to scroll down to.

I've done that, man. Quite embarrassing.

Re: The Decline of Usability (2020)

#94

There is a misconception that consistency == usability. It's an important part of usability but there is a lot more to it. Tunnel vision on consistency (or anything really) doesn't lead to good outcomes. The big picture is what matters: can someone do what they need to do? Articles like these also have lots of opinions, no research and stats, nor have decent explanations of how much impact these "problems" actually h…

> How often do you lose work because of crashes or not enough undo steps? Crashes and too few undo steps are not a UI/UX problem, they are a software quality/hardware limitations (enough memory or storage to hold all those steps) problem. Software reliability has definitely gotten better in many aspects, as long-lived software applications and operating systems have been through the crucible of time and learned from…

>are not a UI/UX problem

Never said UI, but they are absolute usability & user experience problems. Arguably the most important ones! This is exactly what I mean by missing the big picture. What do you think has more impact on completing a task and the experience of completing that task? A working maybe slightly inconsistent toolbar, or the thing crashing and loosing your work?

> The article actually says the same thing: 'A few rogue applications didn't play by the rules,...'

Fair enough, although I would say it was a lot more than a rogue few..

> Do me a favour–try getting an older person who has not used Zoom before

Great example of something that you couldn't do and now can, times are truly great right now.

It's great that you mention old people, I have helped some learning to deal with computers, back then, and also more recently. It's so much easier now.

Old computers with the software we are talking about was/is really hard to learn for them, now with ipads and smartphones they can do so many things. Can't say I have tried zoom specifically, but Hangouts, face time, whatsapp, email, even installing games and apps, no problem at all! They can achieve so many more things because we have come so far and things are more usable than ever.

Re: The Decline of Usability (2020)

#95

All true. It goes even farther: hiding the file structure, and even the concept of files. Ask a nontechnical Windows or Mac user where their files are stored - they have no idea. Ask if they are in the cloud - no idea. Worse - just as with UIs - there is no consistency where different apps store their data. We also shouldn't forget the idiocy of hiding file-extensions. To add insult to injury Windows lies to non-Engl…

> We also shouldn't forget the idiocy of hiding file-extensions.

That must be the number one reason why .jpg.exe with a jpg-looking icon still works on a surprising number of people. And that's with even the most non-technical users knowing what file extensions are and how they work.

Re: The Decline of Usability (2020)

#96
post #61

Despite the gutting of desktop usability for the sake of being mobile compatible, many environments still have zero presence on mobile. Can I PLEASE have my fucking scrollbar back now? I once spent a lot of my time and the time and the time of a developer trying to find a setting because there was no indication that a window had more content (a checkbox) to scroll down to. Something that would have been obvious befor…

Microsoft in particular seems hellbent on putting touchscreens in everything. They REALLY want to make it happen but seemingly no one is having it. There's ONE person I know who owns a touchscreen laptop and genuinely touches its screen on purpose. On your scrolling complaint — well, there's this desktop-specific thing that OP doesn't mention but that becomes very apparent once you start looking for it in old-school…

I have a touchscreen laptop for work and the only real use I've found is testing the behavior of touch-only HMIs.

Re: The Decline of Usability (2020)

#97
post #67

Despite the gutting of desktop usability for the sake of being mobile compatible, many environments still have zero presence on mobile. Can I PLEASE have my fucking scrollbar back now? I once spent a lot of my time and the time and the time of a developer trying to find a setting because there was no indication that a window had more content (a checkbox) to scroll down to. Something that would have been obvious befor…

I feel you. There is nothing today quite like _Inside Macintosh Volume I_ laying out out in drawings and prose (!) what the elements of a UI are, what they do, and how they work... almost like people had never seen a UI before. People must have had to think about it, they wrote a book for F sake. /s They devote ink and paper to declaring that modes are to be avoided, and why. The do's and don'ts of UI on page 70 are…

I'm a UI/UX layperson by any measure, but as an avid vim user, I actually wish modes were everywhere and I could use every app with the keyboard alone

Re: The Decline of Usability (2020)

#98
post #58
post #2

The author mentions they reserve judgement about Mac OS because of lack of experience. But I would say the same decline is happening here. Especially Apple themselves seem infatuated with hiding things behind slow hover effects and way-too-subtle shades of grey. This is hurting discoverable portions of the interface, probably in the name of looking sleek, and once you have learned that something exists somewhere behi…

Somewhat related: As someone who likes working on a single screen I typically like to open things in full-screen mode by default. MacOS plays a sluggish animation when switching between screens. You can't turn it off, you can just switch between two similarly slow ones. I can't imagine a good reason for this. What is their model of a user and how did they derive "slow animation when switching windows is good" from th…

> MacOS plays a sluggish animation when switching between screens...

Perhaps:

System Settings... Accessibility > Display: Reduce Motion

Re: The Decline of Usability (2020)

#99
post #54

I cannot prove it, but I think some of these UI and UX horrors are caused by the ever present need for software to change in order to demonstrate it is alive. Imagine you reach peak usability in $YourApp, in the year of our lord 2023. It's maybe not perfect , but there's no conceivable way your app's usability can improved past this point. Users are reasonable proficient, everything mostly clicks into place past the…

I would say the same logic applies to products/features and influences the design component. You create a product that reaches some local maximum of utility but there's a constant pressure to churn out new features with increasingly small gains in customer utility. Those features need UI elements, items in menu bars, etc etc which results in a bloated UIs full of esoteric features

Re: The Decline of Usability (2020)

#100

Even worse, the trend away from good UX is leaking from software to hardware. Who at Kia thought this was a good idea? Three steps to open the door. Requires two hands. Good luck if you’re an amputee, have arthritis, can’t see the door unlock touch zone, or just can’t figure it out. https://m.youtube.com/watch?time_continue=50&v=Rv5so7szIMM Then there’s Elon’s obsession with that stupid F1-style steering wheel. And V…

Cars are particularly bad these days, where once they were a model of streamlined usability. My father-in-law's van has three large knobs next to each other on the dash. Which one adjusts the volume, which one the fan speed, and which one switches gears? Hope you don't pick the wrong one while driving at highway speeds!

I used to work at a place where the company car we'd have to drive when visiting the home office was often one of the higher-end Mercedes sedans. (I don't remember which one.) The controls were such a confusing, overdesigned mess. Over the course of 2 or 3 years of regular visits to the office, I don't think anyone on my team was ever able to figure out how to turn off the air conditioning.

We never figured out how to turn off the radio, either, but at least we did figure out how to turn the volume all the way down.

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