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Come downstairs or we’ll eat your order, delivery workers tell customers

restofworld.org

101–110 of 246 posts

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#101
Let's revisit this excerpt from the article, which would mitigate many of these comments about how "workers should take pride in their work" and "do their job" and similar. They are doing their jobs.

> "According to Rappi and iFood, which control over 90% of Brazil’s app delivery market, drivers do not need to make doorstep deliveries. On paper, representatives from both companies told Rest of World, their rules already require delivery workers to only go as far as a street-level point of contact, from which customers are asked to collect their meals."

> "A common worry among drivers is that their cycles, motorbikes, or bags might be stolen if left unattended. Most buildings don’t allow them to park inside, workers told Rest of World, forcing them to leave their vehicles and delivery bags on the street. The bags frequently contain two or three orders as the apps assign them multiple deliveries along the same route. To avoid having the other orders stolen, the bags must also go up with the drivers."

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#102

If you have to go into the street to pick up your order, I don't see the point in food delivery. You might as well walk to the restaurant at that point.

Do you like, live in a city or something? The closest restaurant to me is 7 miles and the closest one I will eat from, 11. I would gladly go to my driveway!

I don't use food delivery because there's nothing I would want that I could have delivered. But it takes me close to half an hour to drive out and pick something up. If I had good delivery options I would probably use them now and then.

(If I lived in a city though and had options within a 5 minute walk, I'd probably just pick up takeout myself.) Honestly, I usually have something in the freezer if I just want something quick but sometimes I don't feel like thinking about cooking even something simple.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#103

I have never used one of these services and never will. Way too many horror stories. If I'm making already poor decisions to eat fast food I might as well bike, walk, or drive to go get it and save myself another $10.

Good for you not having children.

There's a thing called a stove... I use it.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#104
post #5

Earlier quoted context omitted.

Sounds like the primary worry is having their bike or other gear stolen, which is reasonable I think. If you can't earn without those things, then you won't want to risk them. The solution seems to be either to get customers to come down, or to eliminate crime. I'd take a guess that having customers come down is a quicker and cheaper solution to implement.

Another solution is having a proper bicycle lock. Yes, they’re heavy but I bike around with Kryptonites largest and thickest U-lock, as well as sometimes with a 25-lb 18mm motorcycle chain for the bicycle. I do think the food delivery model should only work for customers willing to pay delivery people $25+/hr, especially considering you’re not just paying what should be a living wage for labor but also renting the ca…

> I bike around with Kryptonites largest and thickest U-lock

Oh you might want to visit the Lock Picking Lawyer’s YouTube channel today… he’s tested all the U-locks and picks them open in 30-60 seconds.

https://youtu.be/fckVKa4K4Ps?si=Rwujt_k-QF-QYs4w

https://youtu.be/jZtNEC1uGg4?si=KMZJnogntWmMB_fA

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#105
I think I'm in the minority, but I just would not order a delivery in 90% of the cases. If I remember myself say in 2005-2010 I would order Pizza once in 1.5 months, and I was ready to come downstairs to receive a package.

These days I order food, knowing that it will allow me uninterrupted work (I'll just receive a package and get back to work). If I have to interrupt my "flow-ish" state anyway, I'll just go out or make an omelette in 10 minutes.

Context: I live 10 minutes away from a high street in London.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#106
post #92

Earlier quoted context omitted.

> The expectations should be clear on both sides. If I am expecting delivery to my streetfront I will be happy to go down and get it. That's great, and apparently you are not the kind of app user that the deliverers are up upset about. > "According to Rappi and iFood, which control over 90% of Brazil’s app delivery market, drivers do not need to make doorstep deliveries. On paper, representatives from both companies…

Sounds like they should add a toggle in the app to get that extra service for extra payment.

That's an idea, but it sounds like the risk to the deliverer of doing that in Rio de Janeiro is quite high.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#107
post #42

US perspective (eg theft of bikes / crime is not AS serious a problem as Brazil, although it can be bad): I'm a bit torn here. On the one hand, I fully empathize with the delivery drivers (particularly if the rules / policy of the app is NOT doorstep delivery) and where theft is a real issue. However, as a (US) consumer, where the apps DO allow us to request doorstep delivery, I think there is no issue with consumers…

[deleted]

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#108
post #49

Earlier quoted context omitted.

No lock can withstand a determined thief.

But there are locks that can withstand a determined thief who has a budget lower than the value of the bike for a few minutes.

Would these locks actually cost less than the bike itself?

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#109
post #71

Zzz. Expecting the delivery workers to eat the difference between "5-second hand-off to somebody who's waiting at the street entrance"* and "gotta secure their vehicle & stuff and get through your building security and figure our where your apartment is and trek up there and..." is an age-old "treat your servants like shit because you can" move. *The article is very clear that the delivery app's Terms of Service spec…

Comparing it with a 5-second hand off is like one of those bar graphs that cuts off the origin to make the difference in the bars look bigger. It’s more a difference between a 15 and 18 minute delivery. Not nothing, but I don’t see a huge difference between that and someone who lives 18 minutes away. I personally go down to meet them, but mostly because it’s faster for me to run down than wait for them to take my slo…

15 minutes vs. 18 minutes - that's roughly a 17% pay cut for the driver, plus assumption of liability (for theft). I'll guess that ~100% of folks here on HN would feel themselves blatantly screwed over if they were on the receiving end of that deal.
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