Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Come downstairs or we’ll eat your order, delivery workers tell customers

restofworld.org

Post reply on HN
Print view View original

31–40 of 246 posts

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#31

Post by rcarmo »

ohgodplsno wrote: post #9

The absolute entitlement to believe that delivery workers should be coming up to your door at the 9th floor, while complaining about "ethics". You're using a delivery service like Uber Eats, Deliveroo or Doordash that are well known to underpay, overwork and unjustly punish workers that do not maximize their deliveries per hour, and you have the gall to complain that they're not taking pride in their jobs from your i…

It can also be argued that in a country like Brazil you might get assaulted or kidnapped if you leave your flat.

Either way, some people can’t leave their flats, period.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#33

Post by bombcar »

ballenf wrote: post #29
sshine wrote: post #19

The market decides. Food delivery most places mean to the door of the apartment, not the apartment complex entrance. This is terrible for food delivery agents, since it slashes the efficiency of most deliveries. I always run downstairs, since I am humbled that anyone would cook and bring me food. But as long as this is not the norm, food delivery agents are at the bottom of the food chain. In the past, this was a job…

The article explains that, at least in Brazil, customers are only paying for street-level entrance delivery as per the app terms of service.

It also depends on locality - around where I live, the delivery guys will go right up to your door, because there are so few apartments that it's not a major issue to ride 'vator for the few deliveries there (which are often seniors, anyway).

But in New York? You might spend most your life in elevators.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#34

Post by rootusrootus »

ohgodplsno wrote: post #9

The absolute entitlement to believe that delivery workers should be coming up to your door at the 9th floor, while complaining about "ethics". You're using a delivery service like Uber Eats, Deliveroo or Doordash that are well known to underpay, overwork and unjustly punish workers that do not maximize their deliveries per hour, and you have the gall to complain that they're not taking pride in their jobs from your i…

> Your feet are not going to die because your fat ass has to get up from the couch.

The obesity rate in Brazil isn't actually too terrible, by modern standards. Most of the customers are probably not fat asses.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#35

Post by bell-cot »

Zzz. Expecting the delivery workers to eat the difference between "5-second hand-off to somebody who's waiting at the street entrance"* and "gotta secure their vehicle & stuff and get through your building security and figure our where your apartment is and trek up there and..." is an age-old "treat your servants like shit because you can" move.

*The article is very clear that the delivery app's Terms of Service specify "street-level entrance only". [Added footnote. Credit: ballenf.]

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#37

Post by bombcar »

passwordoops wrote: post #22
runnerup wrote: post #13

Earlier quoted context omitted.

Another solution is having a proper bicycle lock. Yes, they’re heavy but I bike around with Kryptonites largest and thickest U-lock, as well as sometimes with a 25-lb 18mm motorcycle chain for the bicycle. I do think the food delivery model should only work for customers willing to pay delivery people $25+/hr, especially considering you’re not just paying what should be a living wage for labor but also renting the ca…

If you're paid per delivery, then you don't want to faff about wasting time locking and unlocking a bike every single time

And if you're a thief (not all thieves are just random people walking by) you will KNOW that someone who just jumped off a bike and locked it will not be back for a certain time, and tossing the bike into a truck, lock and all, could be a moment's time.

So now you need to lock it to something, causing even more time lost.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#38

Post by eddtests »

exabrial wrote: post #18

I have never used one of these services and never will. Way too many horror stories. If I'm making already poor decisions to eat fast food I might as well bike, walk, or drive to go get it and save myself another $10.

Or quick groceries for the elderly? There are a lot of people using these apps beyond fast food for lazy people. For example I used to order a lot from a meal prep place that did chicken, rice, and broccoli when I was working in another state and didn't have access to a kitchen. If someone asks for lunch to be delivered because they're stuck in a meeting it doesn't help if they have to go somewhere to pick it up. Etc...

The default should be delivery to the door unless mitigating circumstances. And if you can help them out by going to meet them downstairs then great.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#40

Post by reaperman »

passwordoops wrote: post #22
runnerup wrote: post #13

Earlier quoted context omitted.

Another solution is having a proper bicycle lock. Yes, they’re heavy but I bike around with Kryptonites largest and thickest U-lock, as well as sometimes with a 25-lb 18mm motorcycle chain for the bicycle. I do think the food delivery model should only work for customers willing to pay delivery people $25+/hr, especially considering you’re not just paying what should be a living wage for labor but also renting the ca…

If you're paid per delivery, then you don't want to faff about wasting time locking and unlocking a bike every single time

Yeah, these gig workers need to be paid enough to cover the time for faffing about with locks that are large enough to deter thieves for 10 minutes or so. I doubt they are, which drives these conflicts.
Post reply on HN