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Render nuked my entire account with no notice

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Re: Render nuked my entire account with no notice

#71

Post by exitheone »

oefrha wrote: post #36
satvikpendem wrote: post #19

Sorry to hear that. For a rock solid alternative, I use Hetzner with Coolify ( https://coolify.io ) installed, it's an open source Heroku alternative that uses Docker. I deploy all my apps on a 10 dollar Hetzner VPS that can handle millions of hits, and that 10 dollars gets you a much beefier machine than anything you'd get on other paid services like Render, Railway, Fly etc. They just aren't worth using in my exper…

Hetzner support is garbage in my experience, which shouldn’t be surprising given their pricing. It’s funny, if someone posts a Hetzner horror story here, of which there are plenty, I’m sure someone will recommend Render in the comments. Lots of services are cool until they decide to hit you.

I had the totally opposite experience. I have been paying ~60€/month to them for nearly 10 years for a root server and storage boxes and I never waited more than an hour on any kind of support email. And this includes a bunch of times where I need someone to physically walk to the server and manually do something.

Re: Render nuked my entire account with no notice

#72

Post by pdimitar »

firtoz wrote: post #70
arcanemachiner wrote: post #65

Earlier quoted context omitted.

I've been hearing a lot of bad stuff about Fly.io lately, so this kinda helps balance things out for me.

Tbh after all of the issues with render, fly and heroku, I went with a VPS provider with custom CI, and I am not looking back

Which custom CI do you use? I presume an open-source that one can self-host?

Re: Render nuked my entire account with no notice

#73

Post by firtoz »

pdimitar wrote: post #72
firtoz wrote: post #70

Earlier quoted context omitted.

Tbh after all of the issues with render, fly and heroku, I went with a VPS provider with custom CI, and I am not looking back

Which custom CI do you use? I presume an open-source that one can self-host?

Mine is not open source but I heard good things about coolify so I may switch to it

Re: Render nuked my entire account with no notice

#74

Post by hectormalot »

moonchrome wrote: post #38
devjab wrote: post #24

Earlier quoted context omitted.

Hetzner is quickly positioning itself to be the Azure/AWS replacement for a lot of shops here in the EU.

Do they even offer managed database services ? If you don't even have rudimentary stuff like message broker/database you're not an AWS/Azure alternative.

They don’t. But I’ve explored launching a EU-based business that focuses on large businesses and Hetzner was one of the logical players. Good managed services without US exposure are really rare.

I run some smaller stuff on Hetzner. Have for the last 5-10 years and never had any issues. If Hetzner added managed Postgres, something like Cloud Run, and maybe PubSub I’d be moving over a bunch more stuff.

Re: Render nuked my entire account with no notice

#75

Post by rzzzt »

thih9 wrote: post #44
gostsamo wrote: post #4

We need a new sub category [Support HN] when we need high level intervention from the CEO or at least a product manager. YC startups get an immediate notification if their name shows up there.

I know this is most likely a joke but just in case: let’s not do this, it would basically be [Shame HN], because that’s what makes it work. Unless we find a way to turn it into some [AITA HN], so that it’s not just drama but also a bit of introspection.

I agree, if this turns into something formal and compartmentalized it will be as easy to ignore as the official support channels.

Re: Render nuked my entire account with no notice

#76

Post by sah2ed »

actualwitch wrote: post #63
satvikpendem wrote: post #40

Earlier quoted context omitted.

Interesting, I haven't had issues, but I'm in the US as well, not the EU. Even still, you could use DigitalOcean and other VPS rather than paying a premium from Render et al.

I get the same instaban on DigitalOcean, from residential ip even.

Perhaps your IP is on some kind of blacklist (due to past activities of the previously assigned owner of that IP)?

Might be worth investigating.

Re: Render nuked my entire account with no notice

#77

Post by quickthrower2 »

gostsamo wrote: post #4

We need a new sub category [Support HN] when we need high level intervention from the CEO or at least a product manager. YC startups get an immediate notification if their name shows up there.

Just stop using these kinds of funky PaaS services. Use a boring host with a good track record who is not trying to make a VC rich. For other stuff use startups but for production hosting that you livelyhood depends on don’t.

Re: Render nuked my entire account with no notice

#78

Post by EVa5I7bHFq9mnYK »

thenickdude wrote: post #8
tehlike wrote: post #2

Hetzner might be a good choice, cheap and simple to use. You manage your own infra, which may be a positive for some.

Hetzner deleted my dedicated server a couple of days after signup, and banned my account. A friend had the same experience. At least I didn't get charged anything for it (IIRC billing happens at the end-of-month). I even went through their live-video face verification and passport scan and they didn't budge on this.

Did you mine CHIA on their servers?

Re: Render nuked my entire account with no notice

#79

Post by quickthrower2 »

dbcloudart-com wrote: post #26

For anything business critical I usually assume that any "cloud" / "provider" / "registry" may go dark on me any second. Therefore, your own DNS VMs, multicloud, your own database, no cloud vendor locking (agnostic microservices) etc etc. And if you want full control - the on-prem / colo solution is still the king.

Your own DNS VMs? Probably good enough to use registrar for most people for this job. Just pick a good one.

Re: Render nuked my entire account with no notice

#80

Post by mcherm »

andersa wrote: post #13
gostsamo wrote: post #4

We need a new sub category [Support HN] when we need high level intervention from the CEO or at least a product manager. YC startups get an immediate notification if their name shows up there.

Feels like making this an official thing would immediately lead to it being abused so much that people will stop paying attention, like they do on other social media.

I have long had an idea that the best way to handle this is a community supported prioritization service.

In other words, a community (hacker news, some subreddit, or perhaps an independent site) would invite people to post problems that ought to be easily solved by customer support except that the company is failing at customer support. Because problems tend to repeat themselves, the people who spend time on this forum would be able to identify (and sometimes provide workarounds for) the majority of cases -- all at no cost to the company that was failing at customer support.

The remaining cases could be ranked by the community according to how egregious they were. Then the company that was failing at customer support could assign a tiny amount of actual attention to look at just the top few issues sorted by the community.

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