Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Render nuked my entire account with no notice

news.ycombinator.com

Post reply on HN
Print view View original

61–70 of 119 posts

Re: Render nuked my entire account with no notice

#61

Post by criddell »

EspressoGPT wrote: post #35

Although the Render CEO is here on HN (@anurag), you should reach out to their support and not to HN.

Do both. Render should have notified Oxy before suspending service to let them know what the problem is and how it can be rectified. They messed up first.

By posting here, at least one other person has said they had the same problem and others are suggesting competitors. It’s useful to those of us who are looking for a hosting service.

And like you say, anurag shows up here occasionally to say things like “the company is doubling down on making the cloud delightful”. If they want to use this forum for promotion, then it seems only fair for people who have been hurt by the shitty behavior of the company to come here to complain.

A day ago, in response to another failure at Render, anurag was on HN saying “it's helpful to overshare in these situations”. Well, now they have another opportunity to overshare. What looks like a pattern of bad behavior may have a more reasonable explanation.

Re: Render nuked my entire account with no notice

#62

Post by b112 »

voyagerfan5761 wrote: post #55
mittermayr wrote: post #54

Earlier quoted context omitted.

I mean, I am with you mostly, but I also feel sometimes these "public support requests" help me be a tad more cautious when considering the companies mentioned. There's a few similar mentions of the exact same thing happening to other users in this thread, so I've definitely taken away a mental note to be weary when considering Render. Doesn't mean I won't use it because of a single bad comment, but it just helps add…

Weary of Render is what OP will be if they don't take care of the problem. Wary of Render is what you (and I) should be.

Indeed.

There should be no case where a site is taken offline, without an attempt to contact the client first. Ever.

Anything else means the provider doesn't care about your uptime, and thus, should never ever be trusted for anything ever.

Re: Render nuked my entire account with no notice

#63

Post by actualwitch »

satvikpendem wrote: post #40
_xivi wrote: post #27

Earlier quoted context omitted.

Hetzner is really awful with admissions of new accounts. I tried to register twice but got denied before I even got the chance to complete registration. `After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us.` No support, no details whatsoever,…

Interesting, I haven't had issues, but I'm in the US as well, not the EU. Even still, you could use DigitalOcean and other VPS rather than paying a premium from Render et al.

I get the same instaban on DigitalOcean, from residential ip even.

Re: Render nuked my entire account with no notice

#64

Post by cpursley »

js4ever wrote: post #10

You might be interested by my similar service: https://elest.io/cicd We offer a similar experience to Render/Heroku but we do it on dedicated VM instead of a giant cluster with all the customers. So this means full isolation of your workloads. And you can deploy anywhere (112 regions supported and also BYOVM) We support 17 managed DB (including Postgres of course) and also 233 open source software.

This looks nice. Can it handle distributed Elixir/Erlang like Render and Fly?

Re: Render nuked my entire account with no notice

#65

Post by arcanemachiner »

Justsignedup wrote: post #25

I feel like this is a message for the render support team, not hn. Idk why people are going here first as if that's the shortcut to getting a response. Hit up here if render told you to stick it. But I also often see these end up with "I fucked up but want to yell at someone"

I've been hearing a lot of bad stuff about Fly.io lately, so this kinda helps balance things out for me.

Re: Render nuked my entire account with no notice

#66

Post by satvikpendem »

actualwitch wrote: post #63
satvikpendem wrote: post #40

Earlier quoted context omitted.

Interesting, I haven't had issues, but I'm in the US as well, not the EU. Even still, you could use DigitalOcean and other VPS rather than paying a premium from Render et al.

I get the same instaban on DigitalOcean, from residential ip even.

Then something is wrong on your end, not their ends. Where do you live? Just wondering if there are restricted countries that are higher risk.

Re: Render nuked my entire account with no notice

#67

Post by reustle »

EspressoGPT wrote: post #32
Justsignedup wrote: post #25

I feel like this is a message for the render support team, not hn. Idk why people are going here first as if that's the shortcut to getting a response. Hit up here if render told you to stick it. But I also often see these end up with "I fucked up but want to yell at someone"

Especially because they should get an extra-fast support as a paid customer.

I’ve been a customer of Render for a few months. The common trend of these stories seems to be they are all new accounts, before the first bill has been paid. Seems their anti spam accounts processes need some work.

Re: Render nuked my entire account with no notice

#68

Post by _a9 »

voyagerfan5761 wrote: post #58
abigail95 wrote: post #20

Earlier quoted context omitted.

I hope this is sarcastic, it's causal. They have identity checks because people use it for abuse. The less strict they make their identity checks - would abuse increase, decrease or stay the same do you think?

They might be preventing new malicious actors from signing up. Maybe. Catching a lot (anecdotally, from this thread) of legit users along the way. Meanwhile, what have they done to catch and ban malicious actors who passed verification long ago and have been abusing other services on the internet from the safety of Hetzner's network for months or years?

From what I've experienced in the few years using them is that they're pretty strict on abuse, new account or not. I think initially they would null route all ips for the server when getting copyright reports but the past few times they would just email me the report and I had to reply with the fix or else they would null route (or maybe suspend) the server after a day or so of silence.

While I do run a mail server with them I've never had any reports so I can't say anything on that but I'd assume theyre equally or even more strict with email abuse reports they get.

Re: Render nuked my entire account with no notice

#69

Post by beebeepka »

js4ever wrote: post #10

You might be interested by my similar service: https://elest.io/cicd We offer a similar experience to Render/Heroku but we do it on dedicated VM instead of a giant cluster with all the customers. So this means full isolation of your workloads. And you can deploy anywhere (112 regions supported and also BYOVM) We support 17 managed DB (including Postgres of course) and also 233 open source software.

> Full isolation.

What hardware are you using? Asking since Intel just got hit real hard with Downfall - another round of speculative execution.

Re: Render nuked my entire account with no notice

#70

Post by firtoz »

arcanemachiner wrote: post #65
Justsignedup wrote: post #25

I feel like this is a message for the render support team, not hn. Idk why people are going here first as if that's the shortcut to getting a response. Hit up here if render told you to stick it. But I also often see these end up with "I fucked up but want to yell at someone"

I've been hearing a lot of bad stuff about Fly.io lately, so this kinda helps balance things out for me.

Tbh after all of the issues with render, fly and heroku, I went with a VPS provider with custom CI, and I am not looking back
Post reply on HN