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Render nuked my entire account with no notice

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Re: Render nuked my entire account with no notice

#21

Post by actionfromafar »

andersa wrote: post #14
thenickdude wrote: post #8

Earlier quoted context omitted.

Hetzner deleted my dedicated server a couple of days after signup, and banned my account. A friend had the same experience. At least I didn't get charged anything for it (IIRC billing happens at the end-of-month). I even went through their live-video face verification and passport scan and they didn't budge on this.

Was there any explanation/reason given for the ban?

Hetzner first made it impossible for us to pay, then implied we were fraudulent for not paying, then as a special "grace" fixed the payment problem and "allowed" us to keep our newly created account.

By then, it felt very shaky to depend on such a company, so we switched server to Digitalocean.

Hetzner are cheap though.

Edit: we did also pay, but they never acknowledged that first payment. Then we somehow had an ”unpaid” invoice which we couldn’t find a way to pay for.

Re: Render nuked my entire account with no notice

#24

Post by devjab »

satvikpendem wrote: post #19

Sorry to hear that. For a rock solid alternative, I use Hetzner with Coolify ( https://coolify.io ) installed, it's an open source Heroku alternative that uses Docker. I deploy all my apps on a 10 dollar Hetzner VPS that can handle millions of hits, and that 10 dollars gets you a much beefier machine than anything you'd get on other paid services like Render, Railway, Fly etc. They just aren't worth using in my exper…

Hetzner is quickly positioning itself to be the Azure/AWS replacement for a lot of shops here in the EU.

Re: Render nuked my entire account with no notice

#25

Post by Justsignedup »

I feel like this is a message for the render support team, not hn. Idk why people are going here first as if that's the shortcut to getting a response.

Hit up here if render told you to stick it. But I also often see these end up with "I fucked up but want to yell at someone"

Re: Render nuked my entire account with no notice

#26

Post by dbcloudart-com »

For anything business critical I usually assume that any "cloud" / "provider" / "registry" may go dark on me any second. Therefore, your own DNS VMs, multicloud, your own database, no cloud vendor locking (agnostic microservices) etc etc. And if you want full control - the on-prem / colo solution is still the king.

Re: Render nuked my entire account with no notice

#27

Post by _xivi »

satvikpendem wrote: post #19

Sorry to hear that. For a rock solid alternative, I use Hetzner with Coolify ( https://coolify.io ) installed, it's an open source Heroku alternative that uses Docker. I deploy all my apps on a 10 dollar Hetzner VPS that can handle millions of hits, and that 10 dollars gets you a much beefier machine than anything you'd get on other paid services like Render, Railway, Fly etc. They just aren't worth using in my exper…

Hetzner is really awful with admissions of new accounts.

I tried to register twice but got denied before I even got the chance to complete registration.

`After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us.`

No support, no details whatsoever, I'm not sure if they don't want to serve customers outside EU or something else at play, since I didn't even get the chance to finish registering.

I've read similar stories on Reddit, where you needed to deposit $20, but I didn't even get to that step. They seem too strict.

I might have better luck getting hired there than open an account with them.

Re: Render nuked my entire account with no notice

#28

Post by joshxyz »

gostsamo wrote: post #4

We need a new sub category [Support HN] when we need high level intervention from the CEO or at least a product manager. YC startups get an immediate notification if their name shows up there.

i hope someone makes a bot then it just tweets where thread is linked, company and ceo is tagged

Re: Render nuked my entire account with no notice

#30

Post by thenickdude »

andersa wrote: post #14
thenickdude wrote: post #8

Earlier quoted context omitted.

Hetzner deleted my dedicated server a couple of days after signup, and banned my account. A friend had the same experience. At least I didn't get charged anything for it (IIRC billing happens at the end-of-month). I even went through their live-video face verification and passport scan and they didn't budge on this.

Was there any explanation/reason given for the ban?

Nope:

>We recently did some routine reviews of our customer accounts. We noticed some suspicious information in your account.

>We have some concerns regarding this information and we have decided to close your account.

>We do not share details about why certain accounts appear suspicious. Publishing this information would make it easier for people to create fake accounts and abuse our services.

>We apologize for the inconvenience.

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