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Render nuked my entire account with no notice

news.ycombinator.com

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Re: Render nuked my entire account with no notice

#51

Post by rvnx »

crote wrote: post #39
thenickdude wrote: post #8

Earlier quoted context omitted.

Hetzner deleted my dedicated server a couple of days after signup, and banned my account. A friend had the same experience. At least I didn't get charged anything for it (IIRC billing happens at the end-of-month). I even went through their live-video face verification and passport scan and they didn't budge on this.

They didn't even let my finish my signup. I also did the whole passport scan thing, but they just plain refused it without any further explanation. I would've happily pre-paid for a year if that would've solved the fraud risk, but I guess they just don't want customers?

If you had prepaid, you may have been into a nasty surprise (see my post below).

Re: Render nuked my entire account with no notice

#52

Post by arghwhat »

moonchrome wrote: post #38
devjab wrote: post #24

Earlier quoted context omitted.

Hetzner is quickly positioning itself to be the Azure/AWS replacement for a lot of shops here in the EU.

Do they even offer managed database services ? If you don't even have rudimentary stuff like message broker/database you're not an AWS/Azure alternative.

Doesn't really matter when using AWS, Azure and GCP is not an option. They only have to compete and compare with other "EU native" solutions, not the US cloud giants.

Re: Render nuked my entire account with no notice

#53

Post by minajevs »

I had exactly the same experience with Render. I was researching where it would be cheaper and easier to setup my infrastructure. So, I deployed bunch of services to Render, and boom, "Unauthorized" and "This service has been suspended by its owner". Sent an email to support, got first reply after 4 days, and then silence for a month, until I angrily asked them what's up. No need to say that I will probably never go with Render.

Re: Render nuked my entire account with no notice

#54

Post by mittermayr »

Justsignedup wrote: post #25

I feel like this is a message for the render support team, not hn. Idk why people are going here first as if that's the shortcut to getting a response. Hit up here if render told you to stick it. But I also often see these end up with "I fucked up but want to yell at someone"

I mean, I am with you mostly, but I also feel sometimes these "public support requests" help me be a tad more cautious when considering the companies mentioned. There's a few similar mentions of the exact same thing happening to other users in this thread, so I've definitely taken away a mental note to be weary when considering Render. Doesn't mean I won't use it because of a single bad comment, but it just helps addding one layer of extra diligence before switching.

Re: Render nuked my entire account with no notice

#55

Post by voyagerfan5761 »

mittermayr wrote: post #54
Justsignedup wrote: post #25

I feel like this is a message for the render support team, not hn. Idk why people are going here first as if that's the shortcut to getting a response. Hit up here if render told you to stick it. But I also often see these end up with "I fucked up but want to yell at someone"

I mean, I am with you mostly, but I also feel sometimes these "public support requests" help me be a tad more cautious when considering the companies mentioned. There's a few similar mentions of the exact same thing happening to other users in this thread, so I've definitely taken away a mental note to be weary when considering Render. Doesn't mean I won't use it because of a single bad comment, but it just helps add…

Weary of Render is what OP will be if they don't take care of the problem.

Wary of Render is what you (and I) should be.

Re: Render nuked my entire account with no notice

#56

Post by KronisLV »

_xivi wrote: post #27
satvikpendem wrote: post #19

Sorry to hear that. For a rock solid alternative, I use Hetzner with Coolify ( https://coolify.io ) installed, it's an open source Heroku alternative that uses Docker. I deploy all my apps on a 10 dollar Hetzner VPS that can handle millions of hits, and that 10 dollars gets you a much beefier machine than anything you'd get on other paid services like Render, Railway, Fly etc. They just aren't worth using in my exper…

Hetzner is really awful with admissions of new accounts. I tried to register twice but got denied before I even got the chance to complete registration. `After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us.` No support, no details whatsoever,…

> Hetzner is really awful with admissions of new accounts.

> I tried to register twice but got denied before I even got the chance to complete registration.

Am in EU, had the same happen to me.

Tried creating an account when I was in university, they just suspended it for no reason, even before the process was fully completed. I even sent them copies of my documents to verify my identity, yet they chose not to do any business with me.

A few years later creating an account succeeded and I've been a customer of theirs since - no idea what changed, but I'm not going to move over all of my stuff to them after that experience, or at least keep all of my backups (that I need to restore my sites on any hosting provider) local to my homelab with rsync or something like that.

Then again, maybe being stringent like that works well for them, for whatever reason. That said, their prices are better than pretty much every other platform out there, at least for basic VPSes. Maybe Contabo can compete with them directly, though.

Re: Render nuked my entire account with no notice

#57

Post by LightBug1 »

EspressoGPT wrote: post #32
Justsignedup wrote: post #25

I feel like this is a message for the render support team, not hn. Idk why people are going here first as if that's the shortcut to getting a response. Hit up here if render told you to stick it. But I also often see these end up with "I fucked up but want to yell at someone"

Especially because they should get an extra-fast support as a paid customer.

Extra fast ... == LOL

Re: Render nuked my entire account with no notice

#58

Post by voyagerfan5761 »

abigail95 wrote: post #20
initplus wrote: post #9

Earlier quoted context omitted.

And yet in spite of this the majority of abusive traffic we receive is from Hetzner. What’s the point of these draconian identity measures if criminals are abusing others through your service anyway?

I hope this is sarcastic, it's causal. They have identity checks because people use it for abuse. The less strict they make their identity checks - would abuse increase, decrease or stay the same do you think?

They might be preventing new malicious actors from signing up. Maybe. Catching a lot (anecdotally, from this thread) of legit users along the way.

Meanwhile, what have they done to catch and ban malicious actors who passed verification long ago and have been abusing other services on the internet from the safety of Hetzner's network for months or years?

Re: Render nuked my entire account with no notice

#59

Post by imron »

dist-epoch wrote: post #31
andersa wrote: post #16

Earlier quoted context omitted.

Also running everything on Hetzner that can possibly go there. Then I regularly see startups proudly explaining how they are wasting incredible sums on AWS when the same thing could be done 100 times cheaper with Hetzner and Cloudflare. Makes one think, dude, why??

Bragging rights. "My AWS bill was $100k last month" is the new "I'm a manager with 10 direct reports".

In some worlds this is so true.

Re: Render nuked my entire account with no notice

#60

Post by thyrox »

gostsamo wrote: post #4

We need a new sub category [Support HN] when we need high level intervention from the CEO or at least a product manager. YC startups get an immediate notification if their name shows up there.

Yes, these serve as a good warning for others who may be interested in exploring this service.

HN threads also rank very highly on Google so even for future users researching the service may gain some value from it.

Like I was interested in trying out fly.io for a long time but after reading so many recent threads about their mistreatment of users I've decided to defer.

These threads are really very useful.

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