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Fly.io Postgres cluster down for 3 days, no word from them about it

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Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#101
post #96

Earlier quoted context omitted.

Backblaze even has an s3 api these days.

Backblaze B2 is much older than Cloudflare's offering. But from what I remember, they didn't have any presence outside North America.

B2 used to only have its own slightly different B2 API, but now has compact with the s3 api.

As far as their offering, one should definitely understand that there are limitations and do their research.

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#103
post #80

Y'all, this is going to be deeply unsatisfying, but it's what I can report personally: I have no earthly clue why this thread on our community site is unlisted. We're looking at the admin UI for it right now, and there's like, a little lock next to do the story, but the "unlist story" option is still there for us to click. The best I can say is: I'm reasonably sure there wasn't some top-down edict to hide this thread…

Glad to see you commenting here about this, I literally just posted a comment about how it's really messed up that you guys would do that

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#104

Earlier quoted context omitted.

> price for storing 70 small images Do you have to use an object store in that case? Or does it have to be separate from whatever application instance?

I don't have to use an object store, but it makes the cost of setting up a server more expensive if I use the filesystem, if I delete the instance, the data is gone. A volume kinda offset this, but it's way less portable and accessible only by one instance at a time The peace of mind of managed is nice, all I have to think about is running the app, without having to deal with making sure db and files don't get lost

At that level I think I'd just put the images in the database.

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#105
post #84

Earlier quoted context omitted.

I have the impression from this thread that this thread was public (as in, would work if you just linked to it from something like HN) earlier, and now it isn't? Obviously, deliberately hiding a negative story on our Discourse is a little like deleting a bad tweet; it's just going to guarantee someone captures and boosts it. We have a lot of flaws! But not knowing how the Internet works probably isn't one of them. No…

Yes, from the Google-cached version, it appears that the thread previously didn't have the app-not-working tag; it was only tagged with "rails". Not going to try and guess why or when that tag change happened. Personally, I'm less concerned with this particular thread than with the apparent decision to systematically hide all potentially-negative threads from search engines.

That category was added after one of our support folks replied, likely for tracking. I don't know why it's private. They may not even know this category is private. Hiding negative shit wasn't a deliberate decision... we're aware of google cache and we don't need to give HN another reason to dunk on us.

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#106
post #80

Y'all, this is going to be deeply unsatisfying, but it's what I can report personally: I have no earthly clue why this thread on our community site is unlisted. We're looking at the admin UI for it right now, and there's like, a little lock next to do the story, but the "unlist story" option is still there for us to click. The best I can say is: I'm reasonably sure there wasn't some top-down edict to hide this thread…

From this my take away is that I could get fired for picking Fly.io for work. Not because there was an outage but because days could pass before getting support.

What assurances could you give the community here that the support would be better next time?

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#107
post #80

Y'all, this is going to be deeply unsatisfying, but it's what I can report personally: I have no earthly clue why this thread on our community site is unlisted. We're looking at the admin UI for it right now, and there's like, a little lock next to do the story, but the "unlist story" option is still there for us to click. The best I can say is: I'm reasonably sure there wasn't some top-down edict to hide this thread…

It looks like being authentic is valued over anything else at Fly. I can’t explain how a company responds this immaturely to incidents like these.

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#108

I really want to love Fly.io. It's super easy to get setup and use, but to be honest I don't think anyone should be building mission critical applications on their service. I ended up migrating everything over to AWS (which I reallllly didn't want to do) because: * Frequent machines not working, random outages, builds not working * Support wasn't responsive, didn't read my questions (kept asking same questions over a…

Curious to know, have you tried Render? What is the successor to Heroku in your eyes?

Render has been my drop-in successor to Heroku. No complaints except their weird team pricing, which doesn't matter for solo projects

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#109
post #80

Y'all, this is going to be deeply unsatisfying, but it's what I can report personally: I have no earthly clue why this thread on our community site is unlisted. We're looking at the admin UI for it right now, and there's like, a little lock next to do the story, but the "unlist story" option is still there for us to click. The best I can say is: I'm reasonably sure there wasn't some top-down edict to hide this thread…

It looks like being authentic is valued over anything else at Fly. I can’t explain how a company responds this immaturely to incidents like these.

We're just people. We don't have the part of the company that keeps us from communicating like people in public. Maybe we'll grow it someday.

Re: Fly.io Postgres cluster down for 3 days, no word from them about it

#110
post #100
post #29

Earlier quoted context omitted.

Hosting service that cannot get basics right after a decade plus of solving these problems as an industry. Are we even trying or just repeating ourselves because we don’t know what else to do? How can the entire industry keep making the same basic errors? “Let’s keep it simp… ohh nope we invented a Turing complete language and customer service is terri… wait do we have customer service?” I get the world turning again…

The thing is, running a good SaaS service requires quite a bit of staff and hard operational skills and a lot of manpower. You know, the kinda stuff people always call useless, zero-value add, blockers and entirely to automate. Sure, we have most of the day-to-day grunt work for our applications automated. But good operations is just more. It's more about maintaining control over your infrastructure at one hand, and…

Patronizing to assume this is obscure wisdom at this juncture.

Scared customers seems a bit… puerile? In a Sunday school way? Are we not adults capable of rational discourse?

“Why is line not go up!!” still? Just continues to smell like busy work in deference to a politically mandated hallucination.

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