Earlier quoted context omitted.
Hosting service that cannot get basics right after a decade plus of solving these problems as an industry. Are we even trying or just repeating ourselves because we don’t know what else to do? How can the entire industry keep making the same basic errors? “Let’s keep it simp… ohh nope we invented a Turing complete language and customer service is terri… wait do we have customer service?” I get the world turning again…
The thing is, running a good SaaS service requires quite a bit of staff and hard operational skills and a lot of manpower. You know, the kinda stuff people always call useless, zero-value add, blockers and entirely to automate. Sure, we have most of the day-to-day grunt work for our applications automated. But good operations is just more. It's more about maintaining control over your infrastructure at one hand, and…