Live data from Hacker News

Launch HN: Twenty.com (YC S23) – Open-source CRM

news.ycombinator.com

151–160 of 317 posts

Re: Launch HN: Twenty.com (YC S23) – Open-source CRM

#151
post #140

Best of luck! Generally agree with launching early - although this feels very early! We are currently looking for a replacement to our HubSpot account (20 person company for context with c4 people who use HubSpot - so probably a potential customer!), however this appears to be very buggy to start with and misses some basic functions: * Doesn't seem to be a way to name / describe an opportunity (pretty fundamental) *…

What don't you like about hubspot?

Re: Launch HN: Twenty.com (YC S23) – Open-source CRM

#152
post #125

Earlier quoted context omitted.

good to know what these "Company OS" stands for > Salesforce comes in at the sales side of things, > SAP invades as a finance app, and > ServiceNow begins their encroachment as an IT ticketing system, but they all wanna be THE only cloud platform your company needs.

Good summary! And Microsoft through the Productivity apps? (Word, Excel...)

Sure but Microsoft isn’t really offering a coherent solution for general company data and processes. They have the power platform, but because there’s no happy path, best practices, laid out it requires a lot more buy in from actual engineers who don’t have a lot of love for nocode platforms.

It’s totally feasible to build a IT ticketing system in power platform. And then to build a sales/CRM solution and then also build a bunch of analytics and compliance and such for finance, but because Microsoft doesn’t have the barebones platforms there it’s a lot more work to stand up, and you end up maintaining a very custom product that is totally dependent on Microsoft not suddenly changing their pricing or deciding to kill the platform due to lack of revenue. At that point you may as well just build your own thing in actual cloud products instead of depending on the “baby proofed cloud”.

Re: Launch HN: Twenty.com (YC S23) – Open-source CRM

#154

Looks exactly like what I have built with two notion tables :man shrugging:

Haha, if we were able to replicate the notion experience in 2 months that's a great compliment! The difference will come from the fact that we hold structured data. Notion doesn't know that a person is a person and a company is a company. That makes it impossible for them to build robust integrations CRM have. You can build rules to replicate some behavior, but once you have more business logic, it becomes too limited.

Next month we'll be shipping some features around email (log/send) which should help you see the different direction we're taking.

Re: Launch HN: Twenty.com (YC S23) – Open-source CRM

#155
post #21

Earlier quoted context omitted.

You can say the same thing (lock in) about any product that has migration costs. If everybody thought that way nothing would get built. I say to Felix: just do it, but think about these problems. Fortunately there is a whole field of business devoted to this problem: go-to-market strategy. Target a niche, offer a compatible product, offer a significantly better product, offer a different product, offer a cheaper prod…

> You can say the same thing (lock in) about any product that has migration costs. If everybody thought that way nothing would get built. Not all "migration costs" are the same: to quote General Turgidson, "It is necessary now to make a choice, to choose between two admittedly regrettable, but nevertheless distinguishable , postwar environments: one where you got twenty million people killed, and the other where you…

> This is also why I flat-out refuse to use Firebase.

I'm glad to see I'm not the only one with a long memory.

Or maybe that's better described as PTSD.

Re: Launch HN: Twenty.com (YC S23) – Open-source CRM

#156
post #16

The biggest mistake a competitor can make is thinking Salesforce is a CRM. They may sell themselves as one, but that is just to get a foothold in a company's sales system. Salesforce actually sells (1) an ecosystem that lets your company connect to any other software out there and (2) a platform on which you can build...basically anything. These two together ensure that every one of their customers is 100% locked in…

I think of Salesforce like an octopus that puts immovable tentacles into the organisation that are almost never removed. It provides as much opportunity to be misused as possible!

The question is why are they so successful in doing this. Why do organizations by default use Salesforce.

I have never used nor worked at an organization that is built on top of Salesforce.

Just a regular web dev.

Re: Launch HN: Twenty.com (YC S23) – Open-source CRM

#157
post #140

Best of luck! Generally agree with launching early - although this feels very early! We are currently looking for a replacement to our HubSpot account (20 person company for context with c4 people who use HubSpot - so probably a potential customer!), however this appears to be very buggy to start with and misses some basic functions: * Doesn't seem to be a way to name / describe an opportunity (pretty fundamental) *…

Thanks for the feedback! All of this is relevant and rather basic stuff I agree. Come back in 2-month and you might be surprised how much of it has been implemented :)

Launching early here was a way to get feedback from developers and thoughtful users like you, and we wanted to do it in the spirit of building together with a community. We didn't open signup on Twenty.com precisely for the reasons you mention.

Re: Launch HN: Twenty.com (YC S23) – Open-source CRM

#158

Earlier quoted context omitted.

I think of Salesforce like an octopus that puts immovable tentacles into the organisation that are almost never removed. It provides as much opportunity to be misused as possible!

The question is why are they so successful in doing this. Why do organizations by default use Salesforce. I have never used nor worked at an organization that is built on top of Salesforce. Just a regular web dev.

> I have never used nor worked at an organization that is built on top of Salesforce.

You probably do. Salesforce has all kinds of different products from Slack to Mulesoft and Tableau. Salesforce starts their pipeline by solving one problem, making that work well from a business ROI perspective, and then they pitch you on another and another and another with package pricing. This is basically the Oracle model and how Larry got his blood money.

Re: Launch HN: Twenty.com (YC S23) – Open-source CRM

#159
post #158

Earlier quoted context omitted.

The question is why are they so successful in doing this. Why do organizations by default use Salesforce. I have never used nor worked at an organization that is built on top of Salesforce. Just a regular web dev.

> I have never used nor worked at an organization that is built on top of Salesforce. You probably do. Salesforce has all kinds of different products from Slack to Mulesoft and Tableau. Salesforce starts their pipeline by solving one problem, making that work well from a business ROI perspective, and then they pitch you on another and another and another with package pricing. This is basically the Oracle model and ho…

Oh yes. I definitely use WorkDay. Interesting, never knew WorkDay is created by Salesforce.

We are a very M$ bias company, hence, no slack.

Post reply on HN