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Apple plans a slow, appointment-only rollout of Vision Pro

bloomberg.com

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Re: Apple plans a slow, appointment-only rollout of Vision Pro

#431

Post by dan-robertson »

crooked-v wrote: post #412
gizajob wrote: post #399

Earlier quoted context omitted.

Yeah absolutely. Every time I’ve been in my local Apple Store, I’ve basically been talked out of purchasing, or it becomes a huge hassle of upselling and extra worrying charges, and quite frankly, stupidity and lack of knowledge from the pseudo-smart staff. All they can do is toe the party line and what they’ve been trained to say and do, which kind of falls apart when faced with someone who has used Apple computers…

I've never had the kind of experience you're talking about at an Apple Store, so I'm very confused about those anecdotes.

I’ve not had such a terrible experience but I’ve had the experience of being confused trying to work out how to buy something and the shop assistant being almost surprised that someone wanted to buy something instead of just looking at things. It was smooth enough after that but I would typically order online after that (which was mostly fine except for an annoying case where they would only deliver if I showed up in person)

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#432

Post by hordehamhill »

threeseed wrote: post #229
hordehamhill wrote: post #168

Earlier quoted context omitted.

Crazy. That's the power of marketing eh. Almost as soon as the DK1 was available, people were running desktop envs inside VR. 3D modelling, CAD, multiple floating desktops, watching movies videos in 3D or big fake theaters, panoramic photos... Google even had a 3D paintbrush program demo on their cardboard product half a decade or more ago. This is stuff all been explored before.

You do understand that there is a difference between a Toyota and a Porsche and whilst they are both cars it isn't just about marketing. Because yes those features have been available on other devices but what's important and different is how those features have been implemented. And those that have used other headsets and the Vision Pro all say that there is a jump in the quality of experience that hasn't existed be…

Apple is which car in this comparison?

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#434

Post by Gigachad »

Dudester230602 wrote: post #274
rchaud wrote: post #218

Earlier quoted context omitted.

> The VR headset is a case in point - if I want to be guided through the process, then I will ask for that. The reason this is done is to: a) limit bad online reviews due to ill fitting headsets or unfamiliarity with the controls b) to ensure that people looking to buy it have their expectations managed c) to give it the upscale, prestige feeling of going to a tailor for a fitted suit. Useless theater for a tech prod…

They should do the same but for returns: 1) Give explanation to you why you should reconsider 2) Make you fill out a form stating reasons for returning 3) Refund in cash giving you small notes

I returned the Pro XDR display and the person at the store didn't ask me anything other than for my receipt and opening the box to check the product was there.

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#435

Post by makeitdouble »

spdif899 wrote: post #134
makeitdouble wrote: post #111

Earlier quoted context omitted.

This also means the device will be suboptimal for anyone other than the primary wearer. While the personalized parts can probably be bought for a whole household and swapped by the user, when including lens correction for instance it's just not practical and it becomes a single owner device.

This conversation raises two questions: 1. How much room in the headset is there for glasses? I can wear glasses relatively comfortably in existing gaming headsets like the Vive, Index, and Quest. 2. What are the stats on likelihood of requiring corrective lenses across a group of people, and what subset of those exclusively wear glasses? If I had a friend with one of these and they didn't accommodate glasses on the…

Good point on contact lenses.

On 1., leaving space for glasses limits the FOV so I'd assume Apple is not leaving that gap (which would also justify the production of prescription lenses from the start, for a product that isn't even shipping yet)

On 2. I don't have the stats, but this study was interesting: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8569398/

> The distributions with significant changes included males that were significantly more myopic and astigmatic, while females were more hyperopic across the age groups. Furthermore, myopia decreased, while hyperopia, astigmatism and anisometropia increased with increasing age.

So,

- parents and children have a high probability of having a different correction

- A man/woman couple has a high probability of having a different correction

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#437

Post by Gigachad »

dev_tty01 wrote: post #406
unreal37 wrote: post #301

Earlier quoted context omitted.

It's not a gaming device. It's two tiny iPads that you can put right up to your eyes and use hand movements to control.

Hmm. Are you aware that mobile gaming revenue is larger than console and PC and that the majority of mobile gaming revenue comes from iOS (iPad and iPhone)? https://www.businessofapps.com/data/mobile-games-revenue/

It's gaming in the same way that a slot machine is "gaming" or how Android is Linux. True in some sense but still not at all in line with the general usage of the word.

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#438

Post by mulmen »

mattmaroon wrote: post #346
nostromo wrote: post #211

Earlier quoted context omitted.

But they shouldn't assume that. I just had this exact experience because my phone was irrevocably ruined, so I needed to pick a replacement up the same day. The Apple Store was a very poor experience with a sales agent I knew more than trying, repeatedly, to explain to me things like backup, Apple Care, etc., etc. I also for some reason had to talk to four different people, and the only one that could actually help m…

I wouldn’t assume they’re assuming it, they probably have data to tell them that. I’ve not gone into a store for an item when I already knew exactly what I want since the pandemic. Even if I need it same day I’ll buy it online and pick it up. That’s probably most people now, and they probably know it.

Data lies. Throwing data in the face of real customer feedback is how end up at the lowest common denominator.

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#439

Post by gnicholas »

Gigachad wrote: post #427
XorNot wrote: post #420

Earlier quoted context omitted.

Do you get how insane this sounds as an experience though? I'm physically in the store, saying "just let me pay for your product so I can leave" and the default is to try and drag that interaction out? The existence of workarounds doesn't make it not stupid.

Not really. Apple is catering to the majority of consumers who don't arrive at the store with their exact purchase ready to go. They want to be guided and shown all the options. And if you are in the small % who don't want this. Either go to one of the other retail stores selling the product, or order it online for pickup or delivery.

I don’t always know for sure what I want when I go into an Apple Store, but I never want to wait 45 mins for an appt! Usually it comes down to 1-2 questions about storage, photo quality, screen tech, etc.

Re: Apple plans a slow, appointment-only rollout of Vision Pro

#440

Post by projektfu »

hghid wrote: post #197

Slightly tangential rant, but is anybody else becoming frustrated with the process of buying Apple products in Apple stores? For me, it started with the Apple Watch - I knew which one I wanted and was ready just to head down and buy one, but I was forced to sit through an entire "fitting" with patronising explanation on how to use the knob on the the side. Recently, I wanted to buy a new Phone. Again, I knew the one…

Try buying a Mac in 1992. First you have to find a reseller. Then, they may think you're not seriously looking and ignore you. Some resellers are only by appointment. If you do look like you have money, they pick an option for you (Classic, LC, IIsi, IIci) and try to keep you in your lane. They upsell you a little on software and things like Kensington locks. Then you get to order it and it arrives a couple months later.
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