231–240 of 473 posts
OpenAI's ChatGPT has over hundred million users. Customers want chatbots just fine, they just don't want a shitty broken useless chatbot that's a waste of time. If it's a bot then respect the user and give it enough CPU resources to answer quickly.
This: > OpenAI's ChatGPT has over hundred million users in no way validates this: > Customers want chatbots just fine
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You'd be surprised! My thought process is that people who get contracted/hired to do cheap labor won't appreciate how big the US is (IAD to DCA is 40 minutes alone without inclement weather + bad traffic) and how TSA affects one's transit time.
But there are easy resources available to them to determine that. Google Maps alone would indicate that it’s pretty much impossible. I am actually surprised that their system even would suggest something like that. For fun, I asked ChatGPT (gpt-4)… Prompt: Can I get from Terminal C in IAD to DCA in 40 minutes? Response: Washington Dulles International Airport (IAD) and Ronald Reagan Washington National Airport (DCA)…
But for farm support center, I'd wager that they're just given SOPs to follow mindlessly or don't really care that much.
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Where AGI is still the realm of science fiction, I think an AGI could recognize that is a unique entity, and that CompanyName isn't the same from city to city.
That’s not the problem here unfortunately. The problem here is that there is no interconnection of any kind between any system that knows about city A and B and the systems which know about city C. So there’s literally no way to help a customer who has a problem described in those systems. An AGI chatbot couldn’t be any more helpful than the human was because it has no access to anything about city C. Now could that…
The AGI, via DuplexAI, could just call up the office in city C and ask. It's been calling restaurants to get their hours for years. Having it call a listed phone number to ask a person about an account doesn't seem far fetched at all to me.
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That’s not the problem here unfortunately. The problem here is that there is no interconnection of any kind between any system that knows about city A and B and the systems which know about city C. So there’s literally no way to help a customer who has a problem described in those systems. An AGI chatbot couldn’t be any more helpful than the human was because it has no access to anything about city C. Now could that…
> there is no interconnection of any kind between any system that knows about city A and B and the systems which know about city C The AGI, via DuplexAI, could just call up the office in city C and ask. It's been calling restaurants to get their hours for years. Having it call a listed phone number to ask a person about an account doesn't seem far fetched at all to me.
In any event we're in danger of fixating on my original example and missing the broader point which is that any system or intelligence, human or otherwise, is limited by the data it is able to access. If a company has a very messy and/or disfunctional data landscape[1] then it is difficult bordering on impossible to paper over the cracks with systems or operational processes.
[1] which I gave an intentionally extreme example of, but lots of companies are formed from multiple acquisitions or have systems built by rival IT groups in different parts of the org or by outside vendors or contractors etc so a milder form of this is very common in my experience.
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Amazon. My personal best time for a full refund was slightly under 2 minutes. It may be that having a long standing account, not claiming every delivery has been "lost" and rarely returning products makes me appear unlikely to be the usual customer asking for a refund.
My experience with that is the opposite. Bought inks, one bottle arrived broken. Took me a few hours to get through to a place where I could put my complaint. Side note: after that they became even more useless. "Please mail the item back to us." Yeah no sure I'll mail you the shards of the broken bottle and a puddle of drying ink.
Played dumb and contacted them again the next day and told them I put it back in the box and took it to the post office but they refused to take the package because they said you can’t ship leaking things. Asked them what they wanted me to do now.
They told me not to ship it and refunded it.
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Yeah, absolutely. In the Wells Fargo case, thousands of dollars were on the line, so it was absolutely worth the couple hundred dollars for the lawyer. But if I had been disputing a $50 overdraft fee or something like that, I'm not sure what I would have done. (I might contact the CFPB these days, but I think this incident was before they existed.)
The CFPB is completely useless. I've never received a worthwhile response to any complaint I submitted through them, out of the ten or so complaints I've submitted to them in the last ~decade. They simply forward your complaint to the same barely-literate customer "service" department that created the problem in the first place, so that someone who doesn't understand the problem can cut-and-paste their original respo…
holy shit lmao
Completely agree with the content. Side note on that: > Customer service is one category where I expect a lot of these jobs, honestly, to just go away. For long I have, and in normal conditions, I would have said hurray. Humanity invented a technology that automated some of its bothersome tasks, one thing less to do, we're collectively all for the better, freed to enjoy life or spend our time in a more productive way…
Yeah, lots of people think rich capitalists like exploiting people for their labor to enrich themselves, but the truth is they hate it. It's is an unfortunate necessity. If they can replace bothersome employees with a system that does the job "well enough" they'll do it over night and won't lose a wink of sleep over those who were displaced.
The people who genuinely hate exploiting people for labor to enrich themselves do not become rich capitalists, in the same sense that people who genuinely hate heights do not become airplane pilots, and people who genuinely hate public speaking do not become theater actors.
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This: > OpenAI's ChatGPT has over hundred million users in no way validates this: > Customers want chatbots just fine
Can you explain why? I'm not making the same logical connections as you are.
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>> and think the fundamental problems are going to just disappear. Au contraire. If you implement things poorly enough then all those people on the phone asking for tech support really do just go away. They learn to solve their own problems. Make your problem-solving/help-line interface sufficiently horrible that it develops a reputation (Google) and they won't even make an attempt to contact you.
Sometimes I think this is the point. Like lately out cell service has been horrible at the house and my wife keeps asking me to call them but why? It's just going to be screaming into the void of some automated system and nothing will be done.