Earlier quoted context omitted.
What happens if you try to sign up for a new account? Similar level of malfunction, I assume. I am so sick of this reality. Endless dark patterns to get your money. Nearly impossible to get out. Why ever make a good product when you can just seek rent and fall into that perfect optimum of cheap-enough that cancelling is not worth the pain.
There have been stories of how convoluted and practically impossible the unsubscribe process from Amazon Prime is. At almost every step, the system sort of nags you with "Do you REALLY want to do this?" almost with a trolling attitude! If this is the case with proper big tech capitalist, think what will the scenario be with smaller pleb capitalists like Evernote in this grave recession.
Intentionally (?) breaking the site so that you can't cancel is another story.