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We are wasting up to 20% of our time on computer problems, says study

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Re: We are wasting up to 20% of our time on computer problems, says study

#171
The actual study, full text https://dl.acm.org/doi/10.1145/3582432

I only skimmed, but two things struck me:

(1) previous studies conducted 2003-2006 found 44-50% time lost to frustration, this one found 11-20%. That's a huge improvement! As bad as computers are today, they were far worse 20 years ago. Progress!

(2) Performance (top 3 frustrations are the computer is slow/froze/crashed) is the top frustration.

Re: We are wasting up to 20% of our time on computer problems, says study

#172

Those are rookie numbers. With a little Kubernetes, we can get them way up. So much of the incentive structure in software companies is to ship new features. Maintaining existing ones or fixing bugs is a career dead end for software engineers and managers. No wonder so much stuff is broken and slow. Call me cynical, but from a dollars point of view this seems to be what customers want.

At least over half the issues sound like issues with computer hardware/OS (the computer froze/the wheel keeps spinning)

Many people have tried to have an OS and pretty much all except MS, Apple and Google have failed at the consumer level.

Re: We are wasting up to 20% of our time on computer problems, says study

#173

I know this will get some downvotes, but I'm the IT person in my close family. Used to get calls all the time to fix slow laptops, CD drives not working, keyboard not working, system not booting, popups everywhere, apps crashing, you name it. Each would take insane amounts of time to troubleshoot. And then sometimes their machines just needed to be upgraded because they were running the new office, and the new skype…

I also bought MacBooks to my close family. To my amazement, two of them installed Windows on it through Parallels app. It works slow but at least they can use the programs they want.

Re: We are wasting up to 20% of our time on computer problems, says study

#174

I know this will get some downvotes, but I'm the IT person in my close family. Used to get calls all the time to fix slow laptops, CD drives not working, keyboard not working, system not booting, popups everywhere, apps crashing, you name it. Each would take insane amounts of time to troubleshoot. And then sometimes their machines just needed to be upgraded because they were running the new office, and the new skype…

> they just wanted a quick fix, not spend $$$. > Then I bought macs for everyone I bet you would've gotten similar results if you spent the same amount of money on Windows computers. For example, my dad is using an 8 year old Windows computer that he got second hand. It works absolutely fine because it wasn't underspecced at the time it was produced. People underestimate the difference investing in good hardware make…

This is incorrect. I had the same issue supporting my family members on good hardware with windows. It was just too common that software updates broke things, random adware would get installed when they clicked on things, etc. This was windows vista/7 era and when I made them switch to macOS the problems just went away. I think apple seems to be better about making it so non power users can’t accidentally mess things up so much.

It doesn’t help that the windows install for a printer includes some huge print center bloatware if you accept defaults and for Mac it didn’t prompt for anything like that (same printer plugged in with usb).

I can’t even imagine trying to support them on the new windows with the advertisements and changing stuff in the start menu…

Re: We are wasting up to 20% of our time on computer problems, says study

#175

Earlier quoted context omitted.

My MBP is currently running at ~800 MHz; it will be until about October or November, when I feel the coming chill of winter upon my skin. macOS thermally throttles the chip down, even if the chip is not actually that hot: the CPU is only ~65℃. But the surface temp on the keyboard is 109℉. All I can guess is that even though there's plenty of thermal headroom at the chip, you'd roast the user's hands if you attempted…

Macbooks had absolutely atrocious performance once the CPU heated up, masked by turboing extremely quickly to make short bursts of performance feel responsive. This was made worse by Apple's absolutely terrible cooling design. Their user-hostile form-over-function designs are also typically Apple. They made great devices for quick demos, but terrible professional workstations. I actually suspect Apple sabotaged their…

Well, everyone is hybrid working now, but even before that, a laptop says "now you can't refuse to hotdesk or work evenings/weekends"

Re: We are wasting up to 20% of our time on computer problems, says study

#177

I know this will get some downvotes, but I'm the IT person in my close family. Used to get calls all the time to fix slow laptops, CD drives not working, keyboard not working, system not booting, popups everywhere, apps crashing, you name it. Each would take insane amounts of time to troubleshoot. And then sometimes their machines just needed to be upgraded because they were running the new office, and the new skype…

> they just wanted a quick fix, not spend $$$. > Then I bought macs for everyone I bet you would've gotten similar results if you spent the same amount of money on Windows computers. For example, my dad is using an 8 year old Windows computer that he got second hand. It works absolutely fine because it wasn't underspecced at the time it was produced. People underestimate the difference investing in good hardware make…

Who exactly sells Windows machines with good hardware?

Re: We are wasting up to 20% of our time on computer problems, says study

#178

Earlier quoted context omitted.

It will be interesting to see. People are already involved in business-critical processes, and they have a far-from-100% success rate. You can see this with self-driving cars; 0.00001% of the time, they decide to swerve into oncoming traffic for no reason. But they can't get drunk! So whether or not that's a win is something that only time can tell. (People will be outraged, because no person would ever do what the A…

Cherrypicked raw death counts are a lobbyist measuring scheme, not social science. For example, if self-driving cars end up being prone to hitting children darting out on to city streets in new and unpredictable ways, then you have created impediments to the growth and development of children that did not previously exist. Would this be balanced by enhanced safety in other situations? Maybe. These are complex topics…

"what matters are the numbers in aggregate" is the opposite of cherrypicking. One of those numbers would be the level of danger around children.

The unitless number for driving into oncoming traffic wasn't supposed to be a real stat.

Re: We are wasting up to 20% of our time on computer problems, says study

#179
post #86

Earlier quoted context omitted.

In Dutch the word is "computer" also, but English is the bastard child between Dutch and French while Dutch is already a bit of a bastard child from German. ¯\_(ツ)_/¯

I was confident that at least the germans would back me here, after all they got words like taschenrechner. But according to my dictionary they call it computer. Danish seems like 30% english nowadays, so I can't count on them. At least swedes call it "dator" which I guess is in the right spirit.

It's the same origin, just different base language. It's about computation, not data, in both English and German.

It's interesting that Norwegian and Swedish are putting the emphasis on data instead.

Re: We are wasting up to 20% of our time on computer problems, says study

#180

Earlier quoted context omitted.

> they just wanted a quick fix, not spend $$$. > Then I bought macs for everyone I bet you would've gotten similar results if you spent the same amount of money on Windows computers. For example, my dad is using an 8 year old Windows computer that he got second hand. It works absolutely fine because it wasn't underspecced at the time it was produced. People underestimate the difference investing in good hardware make…

> People underestimate the difference investing in good hardware makes. Yes, but ... > Getting mad at a "broken" computer is easier than admitting you messed up and made a terrible investment. Mid take. Windows still sucks on $1200 hardware, just faster. You still get the same crappy UI that shuffles around every couple of updates just because, dangerous legacy stuff like ActiveX, SMB1, and IE lurking just beneath th…

That's beside the point, isn't it? I don't think anybody is arguing that Windows doesn't have issues
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