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We are wasting up to 20% of our time on computer problems, says study

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Re: We are wasting up to 20% of our time on computer problems, says study

#101
post #46

Earlier quoted context omitted.

This is the real “safety” problem with AI. Since it’s so good at generating convincingly wrong answers, eventually we are going to build it into all sorts of mission critical systems and and everything from finance to healthcare will start to accumulate sophisticated, non deterministic failures over time. Like a trojan horse or a perhaps a civilization-level virus.

It's not that dissimilar to the sophisticated, non-deterministic failures already introduce over time by humans.

Humans are not expected to be infallible. Computers are.

This expectation causes a lot of other problems, and will cause problems here too.

Re: We are wasting up to 20% of our time on computer problems, says study

#102

I know this will get some downvotes, but I'm the IT person in my close family. Used to get calls all the time to fix slow laptops, CD drives not working, keyboard not working, system not booting, popups everywhere, apps crashing, you name it. Each would take insane amounts of time to troubleshoot. And then sometimes their machines just needed to be upgraded because they were running the new office, and the new skype…

Did this with my dad and it’s been years since the last IT call.

Re: We are wasting up to 20% of our time on computer problems, says study

#104
The normal person working with a computer is not a developer. Most of the jobs would be heavily influenced by the microsoft suite.

Microsoft in denmark is very popular, thanks to their amazing marketing team targeting corporates. Therefore this research just shows that closed source microsoft products do not work 20% of time.

Re: We are wasting up to 20% of our time on computer problems, says study

#105

I know this will get some downvotes, but I'm the IT person in my close family. Used to get calls all the time to fix slow laptops, CD drives not working, keyboard not working, system not booting, popups everywhere, apps crashing, you name it. Each would take insane amounts of time to troubleshoot. And then sometimes their machines just needed to be upgraded because they were running the new office, and the new skype…

> they just wanted a quick fix, not spend $$$. > Then I bought macs for everyone

I bet you would've gotten similar results if you spent the same amount of money on Windows computers.

For example, my dad is using an 8 year old Windows computer that he got second hand. It works absolutely fine because it wasn't underspecced at the time it was produced.

People underestimate the difference investing in good hardware makes. They see $300 computers and expect them to work just as well as a $1200 top of the line machine, and then get frustrated at how slow their Celeron machine gets after getting their expectations crushed. Getting mad at a "broken" computer is easier than admitting you messed up and made a terrible investment.

Re: We are wasting up to 20% of our time on computer problems, says study

#106

I know this will get some downvotes, but I'm the IT person in my close family. Used to get calls all the time to fix slow laptops, CD drives not working, keyboard not working, system not booting, popups everywhere, apps crashing, you name it. Each would take insane amounts of time to troubleshoot. And then sometimes their machines just needed to be upgraded because they were running the new office, and the new skype…

Same here. About 10 years ago I told everyone I did IT support for that I would no longer work on Windows. 23 people ended up buying Mac and converting their entire lives to Apple's ecosystem. I get called maybe once every 6 months with a question about some slow performing app or what they should upgrade too. Best decision I ever made.

Re: We are wasting up to 20% of our time on computer problems, says study

#107
post #93

Earlier quoted context omitted.

Would you be upset if the fix was just to restart the dishwasher and most of the time it would work again?

How about we make things actually work? I know thats extremist talk in 2023, but I believe that its possible to make things that actually work.

Have to be willing to pay extra for it and switch away from products that do not work as well as you desire them to.

And there need to be enough of you for a market.

Re: We are wasting up to 20% of our time on computer problems, says study

#108

Those are rookie numbers. With a little Kubernetes, we can get them way up. So much of the incentive structure in software companies is to ship new features. Maintaining existing ones or fixing bugs is a career dead end for software engineers and managers. No wonder so much stuff is broken and slow. Call me cynical, but from a dollars point of view this seems to be what customers want.

Maybe that’s a good business idea: solely focus on bug fixes for clients so their “rockstars” can architect their way into more bugs that need fixing. Since the business’s employees I are only focused on bugs, and not features, they’re not leaving tech debt in their wake.

Re: We are wasting up to 20% of our time on computer problems, says study

#109
It would be interesting to see what the numbers are for IT 4 IT systems , scripts, batches, integrations, countless programs in countless languages including programs where nobody who knows anything about the system or language is available and no help or documentation or vendor is present anymore.

Re: We are wasting up to 20% of our time on computer problems, says study

#110

When I started as an IT manager at a small events firm in 1997, I had 40 hours of work every week, just keeping things alive. By the end in 2013, things just ran smoothly, and I waited for something to break. Windows got reliable between Windows 97 and Windows 7, servers got reliable, networks got reliable... everything stopped breaking. There's no way 20% of peoples time is wasted on borked computers, that's a whole…

My MBP is currently running at ~800 MHz; it will be until about October or November, when I feel the coming chill of winter upon my skin. macOS thermally throttles the chip down, even if the chip is not actually that hot: the CPU is only ~65℃. But the surface temp on the keyboard is 109℉. All I can guess is that even though there's plenty of thermal headroom at the chip, you'd roast the user's hands if you attempted to use it. The fans cannot move the heat away from the CPU and out the back sufficiently fast, and too much ends up bleeding out the keyboard.

But now you have a 2.4GHz i9 limited to 800 MHz. During a meeting, it can't really do anything else, VC eats the available compute.

This is pathetic. Perhaps IT is different where you are, but my IT is out to lunch. IT is "hand new hire a new MBP" and … that's it? Unless a literal hole ended up in it¹, they're not going to replace it, ever.

Spolsky wrote that one of the "rules" for SWE firms was "Do you use the best tools money can buy?" — he wrote that that was table stakes, and if you're not doing it, you're nuts. He wrote that in 2000, nearly twenty-three years ago.

But tech cos love the MBP; IT teams only want to support one model of machine, regardless of how much of a lie that is (there are multiple models of a MBP deployed over time in a company) or how ill-suited a MBP is for the task at hand.

Absolutely I'm losing at least 20% if not more waiting multiple seconds for keyboard input to show up. Being unable to look things up during meetings, meaning mistakes get made, begetting more meetings.

¹Hmm. HMM.

Then there's the keyboard. The display cable connection. It goes on and on…

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